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Author Topic: Help with virus  (Read 5162 times)

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Pandain

    Topic Starter


    Newbie

    • Experience: Beginner
    • OS: Unknown
    Help with virus
    « on: September 30, 2011, 01:12:42 PM »
    Hi first of all thanks for reading this and please help me, and I am so sincerely thankful that there's even a forum like this here. Let me get to the chase thoguh.

    Yesterday morning my other(good) computer started acting funky. When I tried to open links on the internet, it would just read it as download, and after downloading it would just link to a strange version of the website. Not just one link, any link. But I had to go to school so I just turned it off and hoped it would work in the morning.

    But I got back and its reliving this computer game I play called Starcraft. It's pressing and typing things I would while I play the game, even redoing chat's I had on facebook/word document. It's so odd.  The mouse has a mind of its own and I can't stay over something for too long or it automatically selects it.

    I spent all of yesterday removing viruses which I found via avast, search and destroy, and malebyte antivirus.  I think I did it right, although you can certainly comment with helpful tips.  But its still being funky.

    I can just run all the anti virus at the same time, right? Why isn't it doing anything? I'm so hopeless. I dont know what to do.    I just need help so much thanks for listening. Any words would be helpful.

    As a side note even as of now while I'm rerunning the anti virus stuff, the computer just opens random files. Does that slow it down?  I think it went through my checking at some point too.

    Also I think my computer read hijax this as a virus so it deleted it. I'm confused. It sounded bad so i deleted it, was that right? What am I doing. I'm so confused help me.

    SuperDave

    • Malware Removal Specialist


    • Genius
    • Thanked: 1020
    • Certifications: List
    • Experience: Expert
    • OS: Windows 10
    Re: Help with virus
    « Reply #1 on: September 30, 2011, 04:59:57 PM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Did you permit someone to have remote access of your computer at any time?

    SUPERAntiSpyware

    If you already have SUPERAntiSpyware be sure to check for updates before scanning!


    Download SuperAntispyware Free Edition (SAS)
    * Double-click the icon on your desktop to run the installer.
    * When asked to Update the program definitions, click Yes
    * If you encounter any problems while downloading the updates, manually download and unzip them from here
    * Next click the Preferences button.

    •Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts
    * Click the Scanning Control tab.
    * Under Scanner Options make sure only the following are checked:

    •Close browsers before scanning
    •Scan for tracking cookies
    •Terminate memory threats before quarantining
    Please leave the others unchecked

    •Click the Close button to leave the control center screen.

    * On the main screen click Scan your computer
    * On the left check the box for the drive you are scanning.
    * On the right choose Perform Complete Scan
    * Click Next to start the scan. Please be patient while it scans your computer.
    * After the scan is complete a summary box will appear. Click OK
    * Make sure everything in the white box has a check next to it, then click Next
    * It will quarantine what it found and if it asks if you want to reboot, click Yes

    •To retrieve the removal information please do the following:
    •After reboot, double-click the SUPERAntiSpyware icon on your desktop.
    •Click Preferences. Click the Statistics/Logs tab.

    •Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

    •It will open in your default text editor (preferably Notepad).
    •Save the notepad file to your desktop by clicking (in notepad) File > Save As...

    * Save the log somewhere you can easily find it. (normally the desktop)
    * Click close and close again to exit the program.
    *Copy and Paste the log in your post.
    **************************************************
    Please download Malwarebytes Anti-Malware from here.
    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Full Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
    • Please save the log to a location you will remember.
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy and paste the entire report in your next reply.
    Extra Note:

    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
    ************************************************
    Download DDS from HERE or HERE and save it to your desktop.

    Vista users right click on dds and select Run as administrator (you will receive a UAC prompt, please allow it)

    * XP users Double click on dds to run it.
    * If your antivirus or firewall try to block DDS then please allow it to run.
    * When finished DDS will open two (2) logs.
    * Save both reports to your desktop.
    * The instructions here ask you to attach the Attach.txt.



    1) DDS.txt
    2) Attach.txt
    Instead of attaching, please copy/past both logs into your Thread

    Note: DDS will instruct you to post the Attach.txt log as an attachment.
    Please just post it as you would any other log by copying and pasting it into the reply.

    •Close the program window, and delete the program from your desktop.

    Please note: You may have to disable any script protection running if the scan fails to run.
    After downloading the tool, disconnect from the internet and disable all antivirus protection.
    Run the scan, enable your A/V and reconnect to the internet.
    Information on A/V control HERE .Then post your DDS logs. (DDS.txt and Attach.txt )
    Windows 8 and Windows 10 dual boot with two SSD's