Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Immoveable objects in system tray  (Read 5405 times)

0 Members and 1 Guest are viewing this topic.

JLEPG

    Topic Starter


    Newbie

    • Experience: Beginner
    • OS: Unknown
    Immoveable objects in system tray
    « on: August 05, 2011, 03:54:31 PM »
    My PC Windows tabs at the bottom right suddenly started putting “Search desktop, OS (C) and Master D” in the system tray.  I have looked at a number of websites on Google, but can’t find any reason why the computer is doing this (apparently on its own); how to stop it; and how to get rid of them when they are there.  [Windows XP Pro,  SP3 and Office Pro].  Thanks

     

    Allan

    • Moderator

    • Mastermind
    • Thanked: 1260
    • Experience: Guru
    • OS: Windows 10
    Re: Immoveable objects in system tray
    « Reply #1 on: August 05, 2011, 04:19:35 PM »
    Please follow the instructions in the following link and post your logs in the thread you create (NOT in this thread):
    http://www.computerhope.com/forum/index.php/topic,46313.0.html

    JLEPG

      Topic Starter


      Newbie

      • Experience: Beginner
      • OS: Unknown
      Re: Immoveable objects in system tray
      « Reply #2 on: August 06, 2011, 11:02:00 AM »
      Thanks to Allan for an intensive (extensive) exercise.  Hope this will help with my problem.  JLEPG

      BitDefender (AV & Firewall) found  nothing
      Ad-Aware found nothing
      Spybot S&D found nothing
      SuperAntispyware found nothing (No log)
      Malwarebytes' Anti-Malware 1.51.1.1800
      www.malwarebytes.org

      Database version: 7393

      Windows 5.1.2600 Service Pack 3
      Internet Explorer 8.0.6001.18702

      8/6/2011 10:51:36 AM
      mbam-log-2011-08-06 (10-51-36).txt

      Scan type: Quick scan
      Objects scanned: 187434
      Time elapsed: 4 minute(s), 31 second(s)

      Memory Processes Infected: 0
      Memory Modules Infected: 0
      Registry Keys Infected: 0
      Registry Values Infected: 0
      Registry Data Items Infected: 0
      Folders Infected: 0
      Files Infected: 0

      Memory Processes Infected:
      (No malicious items detected)

      Memory Modules Infected:
      (No malicious items detected)

      Registry Keys Infected:
      (No malicious items detected)

      Registry Values Infected:
      (No malicious items detected)

      Registry Data Items Infected:
      (No malicious items detected)

      Folders Infected:
      (No malicious items detected)

      Files Infected:
      (No malicious items detected)


      Logfile of Trend Micro HijackThis v2.0.4
      Scan saved at 11:36:55 AM, on 8/6/2011
      Platform: Windows XP SP3 (WinNT 5.01.2600)
      MSIE: Internet Explorer v8.00 (8.00.6001.18702)
      Boot mode: Normal

      Running processes:
      C:\WINDOWS\System32\smss.exe
      C:\WINDOWS\system32\winlogon.exe
      C:\WINDOWS\system32\services.exe
      C:\WINDOWS\system32\lsass.exe
      C:\WINDOWS\system32\Ati2evxx.exe
      C:\WINDOWS\system32\svchost.exe
      C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
      C:\Program Files\BitDefender\BitDefender 2010\vsserv.exe
      C:\WINDOWS\System32\svchost.exe
      C:\WINDOWS\system32\svchost.exe
      C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
      C:\WINDOWS\system32\Ati2evxx.exe
      C:\WINDOWS\system32\spoolsv.exe
      C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
      C:\Program Files\Java\jre6\bin\jqs.exe
      C:\Program Files\Common Files\LightScribe\LSSrvc.exe
      C:\Program Files\MagicTune Premium\MagicTuneEngine.exe
      C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
      C:\WINDOWS\Explorer.EXE
      C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
      C:\WINDOWS\System32\svchost.exe
      C:\WINDOWS\System32\svchost.exe
      C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
      C:\WINDOWS\system32\svchost.exe
      C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
      C:\WINDOWS\system32\SearchIndexer.exe
      C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
      C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
      C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
      C:\Program Files\BitDefender\BitDefender 2010\bdagent.exe
      C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
      C:\Program Files\Simpo PDF Creator Pro\SpcProSrv.exe
      C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
      C:\Program Files\MSN Toolbar\Platform\4.0.0357.1\mswinext.exe
      C:\Program Files\MagicTune Premium\MagicTune.exe
      C:\Program Files\Roxio\Easy Media Creator 8\Drag to Disc\DrgToDsc.exe
      C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatchTray.exe
      C:\Program Files\Unlocker\UnlockerAssistant.exe
      C:\WINDOWS\RTHDCPL.EXE
      C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
      C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
      C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exe
      C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
      C:\WINDOWS\system32\ctfmon.exe
      C:\Program Files\MagicTune Premium\GammaTray.exe
      C:\Program Files\Windows Desktop Search\WindowsSearch.exe
      C:\Program Files\BitDefender\BitDefender 2010\seccenter.exe
      C:\Program Files\Common Files\Roxio Shared\SharedCOM8\CPSHelpRunner.exe
      C:\WINDOWS\system32\SearchProtocolHost.exe
      C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
      C:\Program Files\Internet Explorer\iexplore.exe
      C:\Program Files\Internet Explorer\iexplore.exe
      C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
      C:\Program Files\Internet Explorer\iexplore.exe
      C:\WINDOWS\system32\wuauclt.exe
      C:\WINDOWS\system32\msiexec.exe
      C:\Program Files\Trend Micro\HiJackThis\Sniper.exe

      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
      R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
      R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=0081011
      R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
      R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
      R3 - URLSearchHook: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
      F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
      O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
      O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
      O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
      O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
      O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
      O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
      O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5612.1312\swg.dll
      O2 - BHO: MSN Toolbar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\4.0.0357.1\npwinext.dll
      O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
      O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
      O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
      O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
      O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2010\IEToolbar.dll
      O3 - Toolbar: Wolfram Toolbar - {9E709AEF-74F7-4DA3-A7FC-F3E2D5A8D793} - C:\Program Files\Wolfram Research\WolframToolbar\1.0\WolframBands32.dll
      O3 - Toolbar: MSN Toolbar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\4.0.0357.1\npwinext.dll
      O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll
      O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
      O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
      O4 - HKLM\..\Run: [BitDefender Antiphishing Helper] "C:\Program Files\BitDefender\BitDefender 2010\IEShow.exe"
      O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2010\bdagent.exe"
      O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
      O4 - HKLM\..\Run: [Simpo PDF Creator Pro Server] "C:\Program Files\Simpo PDF Creator Pro\SpcProSrv.exe"
      O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
      O4 - HKLM\..\Run: [MSN Toolbar] "C:\Program Files\MSN Toolbar\Platform\4.0.0357.1\mswinext.exe"
      O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
      O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy Media Creator 8\Drag to Disc\DrgToDsc.exe"
      O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatchTray.exe"
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
      O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
      O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
      O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
      O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
      O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
      O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
      O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
      O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
      O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
      O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
      O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
      O4 - Global Startup: GammaTray.lnk = ?
      O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
      O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
      O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
      O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
      O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
      O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
      O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
      O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
      O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
      O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
      O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
      O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
      O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
      O16 - DPF: Garmin Communicator Plug-In - https://static.garmincdn.com/gcp/ie/2.9.3.0/GarminAxControl.CAB
      O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} - http://pccheckup.dellfix.com/sdccommon/download/tgctlcm.cab
      O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
      O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
      O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
      O16 - DPF: {4B54A9DE-EF1C-4EBE-A328-7C28EA3B433A} (qsax Control) - http://quickscan.bitdefender.com/qsax/qsax.cab
      O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
      O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1225128436062
      O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1245958353312
      O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
      O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
      O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize3/pcpitstop2.dll
      O18 - Protocol: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\PROGRA~1\INBOXT~1\Inbox.dll
      O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
      O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
      O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. http://www.bitdefender.com - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\arrakis3.exe
      O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
      O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
      O23 - Service: Google Update Service (gupdate1ca316bef34fa6e) (gupdate1ca316bef34fa6e) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
      O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
      O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
      O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
      O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
      O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
      O23 - Service: Lavasoft Ad-Aware Service - Lavasoft Limited - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
      O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
      O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender S.R.L. - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
      O23 - Service: MagicTuneEngine - Unknown owner - C:\Program Files\MagicTune Premium\MagicTuneEngine.exe
      O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
      O23 - Service: LiveShare P2P Server (RoxLiveShare) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxLiveShare.exe
      O23 - Service: RoxMediaDB - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxMediaDB.exe
      O23 - Service: RoxUpnpRenderer (RoxUPnPRenderer) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCom\RoxUpnpRenderer.exe
      O23 - Service: RoxUpnpServer - Sonic Solutions - C:\Program Files\Roxio\Easy Media Creator 8\Digital Home\RoxUpnpServer.exe
      O23 - Service: Roxio Hard Drive Watcher (RoxWatch) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\SharedCOM8\RoxWatch.exe
      O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
      O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2010\vsserv.exe

      --
      End of file - 15135 bytes

      SuperDave

      • Malware Removal Specialist


      • Genius
      • Thanked: 1020
      • Certifications: List
      • Experience: Expert
      • OS: Windows 10
      Re: Immoveable objects in system tray
      « Reply #3 on: August 06, 2011, 06:00:09 PM »
      Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

      1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
      2. The fixes are specific to your problem and should only be used for this issue on this machine.
      3. If you don't know or understand something, please don't hesitate to ask.
      4. Please DO NOT run any other tools or scans while I am helping you.
      5. It is important that you reply to this thread. Do not start a new topic.
      6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
      7. Absence of symptoms does not mean that everything is clear.

      If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
      *******************************************************
      Download DDS from HERE or HERE and save it to your desktop.

      Vista users right click on dds and select Run as administrator (you will receive a UAC prompt, please allow it)

      * XP users Double click on dds to run it.
      * If your antivirus or firewall try to block DDS then please allow it to run.
      * When finished DDS will open two (2) logs.
      * Save both reports to your desktop.
      * The instructions here ask you to attach the Attach.txt.



      1) DDS.txt
      2) Attach.txt
      Instead of attaching, please copy/past both logs into your Thread

      Note: DDS will instruct you to post the Attach.txt log as an attachment.
      Please just post it as you would any other log by copying and pasting it into the reply.

      •Close the program window, and delete the program from your desktop.

      Please note: You may have to disable any script protection running if the scan fails to run.
      After downloading the tool, disconnect from the internet and disable all antivirus protection.
      Run the scan, enable your A/V and reconnect to the internet.
      Information on A/V control HERE .Then post your DDS logs. (DDS.txt and Attach.txt )
      *****************************************************
      Download Security Check by screen317 from one of the following links and save it to your desktop.

      Link 1
      Link 2

      * Unzip SecurityCheck.zip and a folder named Security Check should appear.
      * Open the Security Check folder and double-click Security Check.bat
      * Follow the on-screen instructions inside of the black box.
      * A Notepad document should open automatically called checkup.txt
      * Post the contents of that document in your next reply.

      Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
      Windows 8 and Windows 10 dual boot with two SSD's