Malware?

[snowhamster]

Sometimes when I click a link, it redirects me to some "find answers fast" website and doesn't take me to the correct link. I have been told this problem is caused by Malware, so I took action by installing various anti-malware/spyware programs such as Malwarebytes' Anti-Malware and SUPERAntiSpyware Free Edition but after multiple scans, and "fixing identified threats", the problem still persists. Any suggestions?

[snowhamster]

Please ignore this thread, I let my boyfriend use my account to request help but I told him he needed logs first, but he still persisted in posting this thread, so in attempt to delete it, I deactivated my account...which didn't work.
Sorry for any inconvenience.

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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It sounds like your computer is still infected. If you still require help, please let me know and we'll get started.