Well, listen to this. I went on realplayer to chat with someone to figure out whats wrong. So after about 2 hrs. and being disconnected 2 or 3 times, we found the problem. Apparently, I didnt have the right codecs(?). Below is the one of the transcripts that I had:
GoToAssist:
Your representative has arrived.
GoToAssist (13:05:38):
Customer Jack Catalano accepted request to share screen.
Leofe Macasa (13:05:57):
Hello
Leofe Macasa (13:06:01):
This is still Meih
Leofe Macasa (13:06:10):
Can I now access your computer
Jack Catalano (13:06:14):
yes
GoToAssist (13:06:36):
Customer Jack Catalano accepted request to share screen.
Jack Catalano (13:07:19):
ok go ahead
Jack Catalano (13:12:36):
are you there
Jack Catalano (13:12:39):
hello?
Jack Catalano (13:13:30):
hello?
Jack Catalano (13:17:21):
ok, how did you do that?
Leofe Macasa (13:18:09):
Just updated your RealPlayer and installed needed components.
Jack Catalano (13:18:20):
so it should work now?
Leofe Macasa (13:18:23):
Yes.
Leofe Macasa (13:18:34):
What file are you trying to convert now?
Jack Catalano (13:18:46):
ok, now when i see my backup, zip files what do i do?
Leofe Macasa (13:20:08):
Yes.
Jack Catalano (13:20:11):
hold on, is this i-tunes thing free
Leofe Macasa (13:20:16):
Yes.
Jack Catalano (13:20:29):
i dont have to pay for anything?
Leofe Macasa (13:20:31):
right.
Jack Catalano (13:20:37):
ok
Leofe Macasa (13:23:01):
Please do not move the mouse.
Jack Catalano (13:23:07):
now i see welcome to iTunes
Jack Catalano (13:23:14):
and this is free?
Leofe Macasa (13:23:42):
Yes. Everything I will do to your computer is for FREE.
Leofe Macasa (13:23:51):
Are we good now?
Jack Catalano (13:23:59):
yes
Leofe Macasa (13:24:01):
Okay.
GoToAssist (13:34:34):
Representative Leofe Macasa requested to reboot customer machine.
GoToAssist (13:37:08):
Customer Jack Catalano accepted request to share screen.
Leofe Macasa (13:41:52):
There you go
Jack Catalano (13:42:02):
Thank you very much
Jack Catalano (13:42:14):
btw, is my screen going to go back to normal?
Leofe Macasa (13:42:17):
You're welcome. Anything else for today?
Leofe Macasa (13:42:22):
Yes, once we disconnect
Jack Catalano (13:42:28):
ok, thats it
Jack Catalano (13:42:32):
thank you again!!
Jack Catalano (13:42:51):
one more thing
Jack Catalano (13:42:59):
so what was the problem??
Leofe Macasa (13:43:27):
You're most welcome.
Leofe Macasa (13:43:41):
It's just that you don't have the correct codecs installed in your computer.
Jack Catalano (13:43:55):
ok