Help setting up FTP....

[T-scriber]

Hello - I've been trying to set up FTP to transfer files and am using FileZilla.  In going through the process I am finding that something is blocking it.  Yes, I have allowed access through my Norton firewall, but think it might be the available port issue.  I've worked on this for hours, and just can't seem to get it.  I am not very familiar with this kind of stuff, just am usually able to follow directions and figure things out, but this I can't seem to figure out.  Here is the error message I get.  Any help would be GREATLY appreciated!  Thank you!

Retrieving external IP address from http://ip.filezilla-project.org/ip.php
Checking for correct external IP address
IP 24.16.4.97 ce-bg-e-jh
Response: 200 OK
PREP 5055
Response: 200 Using port 5055, data token 1813285561
PORT 24,16,4,97,19,191
Connection closed

[kpac]

Are you sure username and password are correct? What about the port, maybe it's not 21 as usual...

[T-scriber]

no username as of yet, just using the wizard and not having luck, using the wizard to find open ports.

[T-scriber]

but it's not working.  So frustrating!

[kpac]

What host are you connecting to? Or is a private host?

[T-scriber]

I am trying to set it up between myself and an office, through FileZilla, and I really don't have much of a clue as to the ports, addressess, etc., other than what I am finding out on google.  I have found my IP address, and when I look in msprompt for my available ports, they say they are established so I have let the wizard choose, but wonder if there is something else I am missing, since the connection gets closed. 

[Rob Pomeroy]

Are you attempting to use active FTP?  Try passive.  http://en.wikipedia.org/wiki/File_Transfer_Protocol#Protocol_overview