So I just went to the microsoft answer desk and talked with someone for over an hour. The person said that I need an external hard drive. If you have a second, I wanted you guys to read this conversation. Is this guy telling the truth or is he just blowing smoke?Welcome to Answer Desk.
Ahamadu Muhammad [09:16 PM] :
Hello and welcome to the Microsoft Answer Desk! My name is Ahamadu M.. How may I help you today?
Jack [09:17 PM] :
I need some help. I need to free up some disk space on drive D.
Jack [09:18 PM] :
hello?
Jack [09:19 PM] :
Im trying to delete some files but I cant because it says that i dont have enough free disk space to do it.
Ahamadu Muhammad [09:20 PM] :
Have you tried running disk cleanup
Ahamadu Muhammad [09:20 PM] :
The Windows program
Jack [09:20 PM] :
yes
Jack [09:20 PM] :
all it says i can delete files from the recycle bin, which has 0 bytes
Ahamadu Muhammad [09:24 PM] :
How much free space do you have on the D: drive, what is the total size of it
Jack [09:24 PM] :
i dont know.
Ahamadu Muhammad [09:25 PM] :
Can you go to Start menu, then My Computer
Jack [09:25 PM] :
ok
Jack [09:25 PM] :
i will
Ahamadu Muhammad [09:25 PM] :
Look for D: drive and relay the credentials
Jack [09:26 PM] :
when i do that it says d drive, 22.9 MB free of 144 GB
Ahamadu Muhammad [09:27 PM] :
And what does it say for the C: drive
Jack [09:28 PM] :
9.86 GB free of 144 GB
Ahamadu Muhammad [09:33 PM] :
Did you split the c: drive (primary drive) in half?
Jack [09:33 PM] :
I dont think so
Ahamadu Muhammad [09:35 PM] :
Ok, it intesresting that the c and d drive are split exactly 144 gb that's all
Jack [09:36 PM] :
oh, what should I do?
Ahamadu Muhammad [09:37 PM] :
One moment please
Ahamadu Muhammad [09:44 PM] :
Ok, can I take a look at your computer?
Jack [09:44 PM] :
ok
Ahamadu Muhammad [09:46 PM] :
Let's get started by getting connected using our Remote Desktop tool so I can see what's happening on your screen. Before we connect though, please save or backup any documents and files you have opened. Also, If you have anything opened that you would not like to share, please remember to close it before we connect. In a moment you'll be asked to approve or disapprove the remote control. Please click 'OK' to approve.
[09:46 PM]:
Once the window opens, click Run, then click Run again.
Let your expert know if you encounter any problems with the Remote Control tool.
Jack [09:47 PM] :
ok
Ahamadu Muhammad [09:54 PM] :
How much space are you looking to free up, you have all backups on this drive
Ahamadu Muhammad [09:55 PM] :
And surely you do not want to delete your backups
Jack [09:55 PM] :
no i dont
Jack [09:55 PM] :
im looking to free up as much space as possible, so i dont have this problem again
Ahamadu Muhammad [09:58 PM] :
Is the D: drive an external drive or is it internal
Jack [09:58 PM] :
i dont know
Ahamadu Muhammad [10:00 PM] :
Do you have an external hard drive connected to your computer
Jack [10:00 PM] :
i guess so
Ahamadu Muhammad [10:00 PM] :
I think that this is why Recycle Bin shows up
Ahamadu Muhammad [10:01 PM] :
Because it is not an OS drive
Ahamadu Muhammad [10:01 PM] :
*OS primary
Jack [10:02 PM] :
i dont know what that means
Jack [10:02 PM] :
what should i do?
Ahamadu Muhammad [10:08 PM] :
After looking at the drive, there is not a whole lot you can do
Ahamadu Muhammad [10:09 PM] :
Most of the space is being taken up by the Windows Backup
Ahamadu Muhammad [10:09 PM] :
You can free up space on your C: drive however
Ahamadu Muhammad [10:10 PM] :
Uninstalling programs, videos etc if possible
Jack [10:10 PM] :
ok, then what I supposed to do with disk d
Jack [10:10 PM] :
?
Ahamadu Muhammad [10:12 PM] :
You really can't do a whole lot with it, your backup is contained on there, I would not recommend deleting that.
Ahamadu Muhammad [10:12 PM] :
I will suggest that you do purchase an external hard drive and put the backup on there however, if you would like
Ahamadu Muhammad [10:13 PM] :
That way you will free up to over 130 gb on your computer all while having your computer back up files on a separate drive which is the safest bet
Jack [10:13 PM] :
I will get back to you on that
Jack [10:13 PM] :
How much would those hard drives costs?
Ahamadu Muhammad [10:14 PM] :
It depends on what size you are thinking about getting
Ahamadu Muhammad [10:15 PM] :
What size are you considering
Jack [10:15 PM] :
whatever i need
Ahamadu Muhammad [10:16 PM] :
Ok, a 320GB drive would be a good size seeing that you're hard drive is natively 288gb at max
Ahamadu Muhammad [10:16 PM] :
Here is a link to the Microsoft stores
http://content.microsoftstore.com/Home.aspxAhamadu Muhammad [10:16 PM] :
Do you see any in your general vicinity?
Jack [10:17 PM] :
No where even close. I think, I think I backed up all my files already
Ahamadu Muhammad [10:18 PM] :
I know you did
Ahamadu Muhammad [10:18 PM] :
But you can also go to your local department store to purchase an external hard drive
Ahamadu Muhammad [10:19 PM] :
They range in prices
Ahamadu Muhammad [10:19 PM] :
Or you can shop online for a new external hard drive
Jack [10:19 PM] :
so i need a hard drive even though i backed up the files?
Ahamadu Muhammad [10:20 PM] :
Yes, because you stated that you want more space, correct?
Ahamadu Muhammad [10:21 PM] :
You can always delete massive file types on your c: drive
Jack [10:21 PM] :
right.
Jack [10:21 PM] :
didnt you say that it would be wrong to delete all the files?
Jack [10:22 PM] :
because they werent backed up? they are backed up. I just want space so I dont have this problem anymore
Ahamadu Muhammad [10:23 PM] :
But I actually don't know what files were backed up
Ahamadu Muhammad [10:23 PM] :
When did you back up your computer
Jack [10:23 PM] :
i dont even know to be honest.
Ahamadu Muhammad [10:24 PM] :
Ok, well that's exactly why I wouldn't recommend deleting too many/important files
Jack [10:25 PM] :
how do i delete the files?
Jack [10:25 PM] :
everytime i try to delete some files, it says i dont have enough free disk space
Ahamadu Muhammad [10:28 PM] :
Well, I would suggest definitely purchasing an external hard drive
Jack [10:28 PM] :
ok
Jack [10:28 PM] :
is there anyway i can save this chat. or send it to someone?
Ahamadu Muhammad [10:30 PM] :
Is there any reason for it
Jack [10:30 PM] :
yes
Ahamadu Muhammad [10:30 PM] :
But you can't sir, our chat logs are actually stored in our system
Jack [10:30 PM] :
ok
Ahamadu Muhammad [10:31 PM] :
Let me send over a free consultation though for the advice I have provided
Ahamadu Muhammad [10:32 PM] :
Thank you, can you verify your phone number please
Jack [10:32 PM] :
can i send you my email instead?
Ahamadu Muhammad [10:33 PM] :
If you can't provide your phone number it's ok
Jack [10:33 PM] :
ok. my email address is
[email protected].
Ahamadu Muhammad [10:34 PM] :
Ok, well if you have any other issues, please contact Microsoft at:
http://www.answerdesk.com/support/expertAhamadu Muhammad [10:34 PM] :
If you have any other issues
Ahamadu Muhammad [10:36 PM] :
Have a nice evening sir
Jack [10:36 PM] :
you too.
Jack [10:36 PM] :
thank you
Ahamadu Muhammad [10:36 PM] :
Your welcome