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Author Topic: Problem with Yahoo Instant Messenger and Possibly Explorer.exe  (Read 16603 times)

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soybean



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Re: Problem with Yahoo Instant Messenger and Possibly Explorer.exe
« Reply #30 on: November 12, 2011, 09:26:21 AM »
I am not using Windows Firewall. I have that crap turned off. Useless. :)

So then, what firewall are you using?

DrSatanDracula

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    Re: Problem with Yahoo Instant Messenger and Possibly Explorer.exe
    « Reply #31 on: November 12, 2011, 09:50:09 AM »
    So then, what firewall are you using?

    Extremely minimal router firewall with MalwareBytes to prevent any sort of malicious intrusion.

    soybean



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    Re: Problem with Yahoo Instant Messenger and Possibly Explorer.exe
    « Reply #32 on: November 12, 2011, 12:25:42 PM »
    It isn't? Since when? Are you sure with the purchased version? ... It removes viruses. .
    See http://www.malwarebytes.org/products/malwarebytes_pro#features.  No mention whatsoever of virus protection.  MBAM is for malware other than viruses.

    Yahoo! Messenger still isn't working, right? 

    DrSatanDracula

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      Re: Problem with Yahoo Instant Messenger and Possibly Explorer.exe
      « Reply #33 on: November 12, 2011, 06:46:43 PM »
      See http://www.malwarebytes.org/products/malwarebytes_pro#features.  No mention whatsoever of virus protection.  MBAM is for malware other than viruses.

      Yahoo! Messenger still isn't working, right?

      http://www.malwarebytes.org/ - Right in the headline. "Malware Bytes: Free Anti-malware, anti-virus, and spyware removal software".

      I am doing some things to test whether the solutions offered are working, but so far, yes Yahoo is still crashing.

      Right now I deleted the other Java versions and waiting to see if my IE and Mozilla will once again say that Java is not installed under 7. I also uninstalled TVersity to see if that really was interfering with Yahoo, even though I've had TVersity for months prior to the problem developing.

      Also, is this at all possible? I have noticed that I most frequently crash when another computer is on in the network. Could there be something with the router causing this issue?



      DrSatanDracula

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        Re: Problem with Yahoo Instant Messenger and Possibly Explorer.exe
        « Reply #34 on: November 12, 2011, 08:44:49 PM »
        All right, slight update:

        TVersity is back on the possibilities of causing the Yahoo crashes. As soon as I reinstalled it, after a period of a few hours without it, Yahoo crashed. It has only crashed once so far, though.

        The problem: Most of the time TVersity wasn't installed was also a time during which the other computer wasn't on. As I am wondering whether this is an odd network error.

        I have a few questions:

        1. How could TVersity cause the crash when the service was stopped via MSConfig? The program was not running.

        2. Why would TVersity sponteneously cause troubles with Yahoo after years of working correctly? No update was made prior to the problem starting to either.

        3. Could this be related to a possible network error problem? From the Event Log:

        The master browser has received a server announcement from the computer ZENO that believes that it is the master browser for the domain on transport NetBT_Tcpip_{B799066E-DDAB-480A-B0AF-C698F89DF976}. The master browser is stopping or an election is being forced.

        jason2074



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        Re: Problem with Yahoo Instant Messenger and Possibly Explorer.exe
        « Reply #35 on: November 13, 2011, 11:05:46 PM »
        Quote
        "Malware Bytes: Free Anti-malware, anti-virus, and spyware removal software
        Please install a free antivirus ASAP.  Can you confirm that Tversity is making Ymess crashes after removing the application? What router brand are you using? Did you configure ports on your network device?

        DrSatanDracula

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          Re: Problem with Yahoo Instant Messenger and Possibly Explorer.exe
          « Reply #36 on: November 14, 2011, 02:57:15 PM »
          Please install a free antivirus ASAP.  Can you confirm that Tversity is making Ymess crashes after removing the application? What router brand are you using? Did you configure ports on your network device?

          Thanks for getting back to me again.

          I'm rather confused with this whole Malware Bytes talk. It says right in the product description that this is an anti-virus software when it is the purchased version (which I have). Why would I need to double up? I have no viruses, I get blocked malicious software alerts rather frequently when scouring the internet, and my virus protection is always on. Why would I want to burden my computer otherwise?

          As for TVersity: Well yes, it seems that TVersity is the culprit as I don't get Yahoo crashing when TVersity simply is not n my system. This is odd as, again, I had TVersity installed for two full years before Yahoo had any problems with it whatsoever. This makes me wonder if it is not something else that is interfering with the whole process.

          I am using a D-Link router.

          I have no problem with the ports open for playing the media on my PS3. What sort of configurations should I be looking at in order to tell you what I have set up? Should I have specific ports open for TVersity in order to make sure there isn't any network issue?

          Thanks again.

          jason2074



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          Re: Problem with Yahoo Instant Messenger and Possibly Explorer.exe
          « Reply #37 on: November 15, 2011, 12:53:45 AM »
          See this link http://www.helpbytes.co.uk/yconnect.php
          Quote
          I am using a D-Link router.
          model?
          Check also this one http://portforward.com/english/routers/port_forwarding/Dlink/DIR-615/DIR-615index.htm for the Dlink DIR-615 only. Scroll down for Yahoo Messenger Chat, Voice...


          DrSatanDracula

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            Re: Problem with Yahoo Instant Messenger and Possibly Explorer.exe
            « Reply #38 on: November 15, 2011, 11:11:06 PM »
            See this link http://www.helpbytes.co.uk/yconnect.php model?
            Check also this one http://portforward.com/english/routers/port_forwarding/Dlink/DIR-615/DIR-615index.htm for the Dlink DIR-615 only. Scroll down for Yahoo Messenger Chat, Voice...

            So sorry. Forgot to give you the model number!

            It is the DIR-615. I'll try port forwarding along these lines to see whether it is any sort of network issue.

            Weird update:

            I had virtually no Yahoo crashes yesterday (in fact I think I had none at all) while TVersity was up. Then tonight I have multiple crashes. I initially thought it was something to do with copying and pasting, but it appears that there is at least some connection to some network problems as I was not copy/pasting at all during the time several other crashes happened. I will see if this persists once I fiddle with the ports some.

            Thanks again.

            jason2074



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            Re: Problem with Yahoo Instant Messenger and Possibly Explorer.exe
            « Reply #39 on: November 16, 2011, 10:38:15 PM »
            There is also a support forum for Tversity. Certain issues have been raised concerning msvcr71.dll.. They might give you better suggestions on the software itself. Keep us posted to your issue.

            DrSatanDracula

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              Re: Problem with Yahoo Instant Messenger and Possibly Explorer.exe
              « Reply #40 on: November 17, 2011, 01:05:50 AM »
              There is also a support forum for Tversity. Certain issues have been raised concerning msvcr71.dll.. They might give you better suggestions on the software itself. Keep us posted to your issue.

              Sorry to not get back to you sooner.

              I haven't been able to do the network fix yet due to personal issues. I'll be getting to that by tomorrow evening.

              I checked the TVersity forum and have yet to been approved membership by the administration. I will update you if they say anything specifically about this.

              DrSatanDracula

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                Re: Problem with Yahoo Instant Messenger and Possibly Explorer.exe
                « Reply #41 on: January 10, 2012, 01:41:14 AM »
                You  must forgive me for my sudden departure: I was repeatedly called away on business and have spent much of the last two months+ travelling while sometime being at home. I finally am now returning to a normal schedule, and with it, a return to the problems of my PC that is still giving me problems with Yahoo Messenger.

                Okay, so here all the solutions I have attempted to do to fix the problem.

                1. Uninstall TVersity - nope. Not the culprit! Yahoo crashes without it on my system at all. I've not had it on for a week and I've had crashes every day.

                2. Download and install a new version of MSVCR71.dll. Nope, did not work. I even replaced the version of the .dll in Yahoo. This did not work.

                3. Uninstalled all my Windows Visual Basic C++ updates (which were redundant and took up an incredible amount of space) and reinstalled the newest one  (x86 2010 redistributable). Nope!

                4. Configured Malwarebytes to ignore Yahoo Messenger, and both instances of MSVCR71.dll. This did nothing.

                5. Configured my network. This did nothing and was unnecessary. It was not a network issue - that was just a shot in the dark.

                6. Tried installing other old versions of Yahoo. Nope, this didn't work. The new versions of YIM aren't fit for what I need to use it for, although as a last ditch effort, I may consider it. Even though I think the problem may go deeper (See below).

                I do, however, have two leads:

                1. I have been routinely getting an error, near to start up on Windows, that a program called Cyberlink Media Library Server is crashing with this message in Event Log:

                Faulting application CLMLSvc.exe, version 2.3.2203.0, time stamp 0x48e5cfa5, faulting module CLMediaLibrary.dll, version 4.3.2203.0, time stamp 0x48e5cfe0, exception code 0xc0000005, fault offset 0x0002c873, process id 0xa34, application start time 0x01cccf2d4f50a5ef.

                I did not even know I had this program and it seems to be linked to the Lightscribe functionality of my DVD burner. I never use lightscribe. Would I be well served to remove it?

                I do not think this will resolve the issue, but it seems that it could be related.

                2. More importantly, I have traced back the origin of the program through Event log to 7-15-2011 (with the closest instance before that on 7-7-11) after which the problem became consistent (every day often multiple times).

                Possibly connected to this: About a month prior I see many folders had to be recreated on the same date - in fact, most of the major folders on my computer all seem to have been remade on 6-6-11. This makes me think this was the date of a malware (a Rogue antivirus) attack that I suffered from last year. In that attack, I was hit with a rogue anti-virus that made it appear that I lost all my data, that my hard drive was corrupted, and that everything on my computer went away. To fix it, I had to not only blast it with Malware Bytes, but I also had to do a system restore to get all my folders out of being set hidden - a process that would have taken me HOURS upon HOURS otherwise.

                Is it possible that there is some registry matter that has to be attended to that eventually caused Yahoo to have problems related to this? It seems to me to be one of the last things I have not tried to fix. If so, how might I go about fixing it? Is there a program I can use that would check my registry to fix it for this sort of problem?

                Also, should I post some details of the date in my eventlog for someone to look over from 7-15-2011?

                Lastly, is there anyway I can make sure that, at the very least, my Yahoo crashing doesn't screw up my explorer.exe? As I said: At times the error message becomes unclickable as it makes Explorer.exe non-responsive. This forces me to logoff windows, which often interrupts my work and what I am doing even more than having a crashing program constantly. Is there anyway to fix that? This makes me think there is something wrong with explorer.exe. Should I replace the file from my windows disk?

                Thank you again and my apologies once more. Your help ais always appreciated and I did not mean to vanish on all of you.

                EDIT: One thing I forgot to mention. Many of the above fixes appeared, tantalizingly, to offer some rectification. Sometimes for up to two days my Yahoo would not crash, all for it to begin to do so again. I do not know what that says, and why there was any reprieve, but I sometimes have these instances of unproblematic operation uninterrupted by these errors. This only compounds the UTTERLY random behaviour of the problem.

                DrSatanDracula

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                  Re: Problem with Yahoo Instant Messenger and Possibly Explorer.exe
                  « Reply #42 on: January 17, 2012, 08:37:24 PM »
                  No one has any further ideas?

                  jason2074



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                  Re: Problem with Yahoo Instant Messenger and Possibly Explorer.exe
                  « Reply #43 on: January 18, 2012, 09:45:41 AM »
                  Do you want to be checked by a Malware expert and do you have an antivirus installed?

                  DrSatanDracula

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                    Re: Problem with Yahoo Instant Messenger and Possibly Explorer.exe
                    « Reply #44 on: January 18, 2012, 09:32:02 PM »
                    Do you want to be checked by a Malware expert and do you have an antivirus installed?

                    Yeah, let's go ahead and have this checked by a Malware expert. I'm stumped at this point.

                    I have Malwarebytes Anti-Malware pro installed. I also use Superantispyware regularly, but it is not the professional edition and isn't running constantly.

                    My logs have been clean on Malwarebytes Anti-Malware and Superantispyware (besides the normal tracking cookies from various websites).

                    SHould I post a Hijack log?

                    Edit: I have attached a Hijack This log. Should I post it in the dedicated area as well? Or just handle it in this thread?

                    [year+ old attachment deleted by admin]