Let's look closely at your system...
Please download the latest version of
Kaspersky GetSystemInfo (GSI) from
Kaspersky and save it to your Desktop.
Note:
please close all other applications running on your system. Double click
GetSystemInfo.exe to open it. It will display an agreement. Click on
I Agree to continue.
Click the
Settings button.
Set the slider to
Maximum.
IMPORTANT! Then, click
Customize - choose
Driver / Ports tab and
uncheck Scan Ports.
On the
General tab, make sure all of the boxes are checked.
On the
Misc tab, make sure all the checkboxes are checked.
Then, click OK on the windows that you launched.
Click
Create Report to run it.
It will begin scanning.
It will create a zip folder called
GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop.
It should automatically upload it to
http://www.getsysteminfo.com. If it does not, then please submit it manually by going to the site and doing the upload process.
It will redirect to a page, where it will provide a sharing URL for specialists. Copy and paste
the url of the GSI Parser report in your next reply.
