virus but viral removal tools cant seem to find it

[bchirpy]

do i need to stop windows defender and zone alarm for this? Many thanks

[bchirpy]

Eset didnt offer me to save any file as it found nothing at all and just said close and uninstall

[SuperDave]

How's the computer running now? Any other issues before we clean up?

[bchirpy]

computer running well no issues now - can i ask what it was? and also say a big thank you for helping me sort it 

[SuperDave]

can i ask what it was? and also say a big thank you for helping me sort it 

Thank you but I don't want to discuss this in an open forum.
Let's do some cleanup.

To uninstall ComboFix

• Click the Start button. Click Run. For Vista: type in Run in the Start search, and click on Run in the results pane.
  
• In the field, type in ComboFix /uninstall
  

(Note: Make sure there's a space between the word ComboFix and the forward-slash.)

• Then, press Enter, or click OK.
  
• This will uninstall ComboFix, delete its folders and files, hides System files and folders, and resets System Restore.
  

************************************************
To remove all of the tools we used and the files and folders they created do the following:
Double click OTL.exe.

• Click the CleanUp button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.
**************************************************
Clean out your temporary internet files and temp files.

Download TFC by OldTimer to your desktop.

Double-click TFC.exe to run it.

Note: If you are running on Vista, right-click on the file and choose Run As Administrator

TFC will close all programs when run, so make sure you have saved all your work before you begin.

* Click the Start button to begin the cleaning process.
* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
* Please let TFC run uninterrupted until it is finished.

Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.
***************************************************
Go to Microsoft Windows Update and get all critical updates.

----------

I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

SpywareBlaster- Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
* Using SpywareBlaster to protect your computer from Spyware and Malware
* If you don't know what ActiveX controls are, see here

Protect yourself against spyware using the Immunize feature in Spybot - Search & Destroy. Guide: Use Spybot's Immunize Feature to prevent spyware infection in real-time. Note: To ensure you have the latest Immunizations always update Spybot - Search & Destroy before Immunizing. Spybot - Search & Destroy FAQ

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

[bchirpy]

have cleaned up and added the extra security you suggest many thanks

[SuperDave]

You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.