email receive problem

[jane]

I am running xp(he) and outlook express, I can send mail but not receive. I am connected ok (LAN) and I don't get any error messages at all it just says no new messages. If I go to my servers website I can get my mail there but I want to be able to organize my mail in express. I am sure all my account and connection settings are correct and I have tried disabling nortons anti virus and receive but this makes no difference. I have downloaded all available patches and updates.
Thanks for any info
Jane

[dl65]

Jane ....Is this something that has just started.....or have you just changed your server. It almost sounds like you havent got your e mail configured  correctly.
Open outook express . Up at the top click on Tools/accounts/properties/servers.....
then check to see that the incoming mail [pop3] info is correct ( from you service provider) .....incoming mail server..... confirm account name and password are correct.

let us know

dl65  

[jane]

All checked many times all set correctly. nothing changed recently
Thanks
Jane

[dl65]

jane....You never answsered the question as to when this situation started......
Is the p/c in question at work or at home?

please let us know

dl65  

[merlin]

you have mention norton>http://support.microsoft.com/default.aspx?scid=kb;en-us;318790