You know, we do a lot of complaining about things on support forums but I just had a very pleasant experience I need to tell you about.
One of the add-ons I've been using for a long time with Firefox is Colorful Tabs. Aside from brightening up the screen a little (as I said earlier, as a traditionalist I prefer a simple interface with no "persona" - but a
little color is nice
) it makes it easy to glance at the tab bar an know which color is which site. This may not sound like a big deal, but give it a shot - after using it for a short while I think you'll agree it's hard to do without. You can assign specific colors for specific domain hostnames (my choice).
Well in the new release, which supports current Firefox versions, the text in the tabs seemed a little fainter to me. I installed it on several systems with the same result. This morning I sent an email to the developer asking if this could be addressed in future releases. Within 15 minutes the developer replied to me asking for screen shots, which I promptly provided. A few minutes later he sent another note saying that the current version adds a white "halo" around the text and this seems to be causing the faintness I noticed. He went on to say that if I find it an issue he will make this optional in the next release. This entire conversation, from my first email to his acknowledgment of the issue and a proposed solution took less than half an hour from start to finish. There was absolutely no defensiveness on his part, only a desire to support a user (and a willingness to make a change to the product code based on only one complaint!!!). And let's keep in mind these add-ons are free!
Okay, this may not be a big deal, but I was impressed enough with this level of support to create this post. If only ALL customer service was this exceptional
