please help, after removing virus from my computer Windows does not run!!!

[mya2012]

hi,

No I don't have the CD, but i was checking online to see how could I do that without CD and i found it here,
 http://www.wikihow.com/Reinstall-Windows-XP-Without-the-CD
 do you think its safe to follow the steps there?

[SuperDave]

That would work if you have the Recovery Console installed. Do you know if it was installed? If not, you should create the Rescue Disk I mentioned in my first post and that should be able to boot your computer. From there you can find out if the Recovery Console was installed and will also allow you to back up all your important data. Can you still boot your computer in Safe Mode?

[mya2012]

yes i can boot the system in safe mode and safe mode with networking.

i just noticed there is HP-Recovery(D:) (and a lock icon beside it) when i clicked on it ,there is a page from HP saying :
 Recovery Partition
warning!
this area of your hard drive(or partition) contain files used for  your pc recovery. do not delete or alter these files
any change to this partition could prevent any recovery later.

is this what i need? or i have to follow the steps on your first post on Windows recovery? please let me know in what mode should i do the process?

Thanks a lot

[SuperDave]

That's your Recovery Console on a separate partition. That's why it's locked. Now you should follow the instructions that you found in Reply # 15.

[mya2012]

Hi SuperDave, i followed the steps to restore the system but it seems the file
Winnt32.exe on my computer is older than the version of my current windows!
as far as I remember I always had windows xp and I bought my computer from Hp so I do not understand how the recovery file is older version! Can you please let me know what should I do now ?
Many thanks

[mya2012]

I also checked the system properties and I can see
Windows xp service pack 3 is my system operator.

[SuperDave]

Can you please let me know what should I do now ?

See if you can borrow a copy of XP from someone. I must be the same as the OS on your computer now and then run SFC

Do you have an XP CD?

If so, place it in your CD ROM drive and follow the instructions below:
•Click on Start > Run and type sfc /scannow then press Enter (note the space between scf and /scannow)
*Let this run undisturbed until the window with the blue  progress bar goes away
SFC - Which stands for System File Checker, retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.

[mya2012]

I don't have xp cd as the agent in Hp told me a copy of it is in my hard drive.
However during the years my system automatically been updated. he will call me tomorrow if he can
send a updated xp cd.he also said to run the malware again as I was booting syste
On safe mode with networking . I did and malware found 37 infections which all are removed now. Sorry I didn't ask you before running it. I hope this does not cause problem.

[mya2012]

can I still create a windows recovery cd by following your instructions in your first reply?

[SuperDave]

can I still create a windows recovery cd by following your instructions in your first reply?

That's not a recovery cd; it's a boot disk that will, in most cases, get your computer running so you can do some scans and save some important information.

[mya2012]

Hi SuperDave,
Sorry for delay I was away.
I have received the windows xp and also Boot cd and Driver cd. I first insert the boot cd and checked the drive C and everything is fine.however when I put the windows xp cd after loading files,I get a message to choose my operating system from the menu and when I pick window xp home edition it goes to a blue screen saying "there is a problem caused by following file : setupdd.sys
Can you please tell me what I have to do now? One more thing after using the boot cd,I restart the computer when I put the windows xp and I didn't need to choose the safe mood at all!

[mya2012]

SuperDave,

something rather interesting happened when I was quite dissapointed with my windows xp cd as it had not sorted out my computer ! i switch on the computer and took the cd out of the drive then i notice on the first screen which it says HP invent on the bottom right of the screen says: system recovery F10 so i hit the F10 key and suddenly it started to download files and then i saw the Windows xp on the black screen and messages to set the time and location and so on.... so right now i am sending this message from my computer and windows xp runs no problem . the only thing is when i tried to install updates from Windows website for xp , it was then when the computer crashed and i got the same massage that windows had to shut down so I again start with the key F10 process and everything looks normal and running no problem.
but can you please tell me why installing updates for window xp cause the crash?is there anyway to fix it or just my computer is too old for updates? i would like to send a BIG thanks to you for all your advices as without your advices i would have never be abled to fix my computer.

[SuperDave]

Please run this and see if it fixes the update problem.

•Please download Dial-A-Fix from one of the following mirrors:

Primary mirror
Secondary mirror

•Extract the zip file to your desktop.

•Double click Dial-a-Fix.exe to start the program. Dial-A-Fix might give you a lot errors, just ignore them and Click
to continue.

•Press the green double checkmark box (Looks like this:


UNcheck Empty Temp Folders, as well as Adjust Time/Date in the prep section. The prep section should then look like this:





•Click on Go

•Wait for Dial-A-Fix to finish (All the checks marks will be all gone)

•Close Dial-A-Fix

[mya2012]

many thanks for the above!
 I ran the "Dial a fix" and I saved a report just in case you want to see the errors:

16:43:46 | Error 127: C:\WINDOWS\system32\iesetup.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702
16:43:49 | Error 127: C:\WINDOWS\system32\iesetup.dll is not DLLInstall-able or the file is corrupted. Version: 8.00.6001.18702
16:43:54 | Error 127: C:\WINDOWS\system32\imgutil.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702
16:43:55 | Error 127: C:\WINDOWS\system32\inseng.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702
16:43:56 | Error 127: C:\WINDOWS\system32\inseng.dll is not DLLInstall-able or the file is corrupted. Version: 8.00.6001.18702
16:44:19 | Error 127: C:\WINDOWS\system32\mshtml.dll is not registerable or the file is corrupted. Version: 8.00.6001.18928
16:44:22 | Error 127: C:\WINDOWS\system32\mshtml.dll is not DLLInstall-able or the file is corrupted. Version: 8.00.6001.18928
16:44:31 | Error 127: C:\WINDOWS\system32\msrating.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702
16:44:45 | Error 127: C:\WINDOWS\system32\occache.dll is not registerable or the file is corrupted. Version: 8.00.6001.18923
16:44:48 | Error 127: C:\WINDOWS\system32\occache.dll is not DLLInstall-able or the file is corrupted. Version: 8.00.6001.18923
16:44:49 | Error 127: C:\WINDOWS\system32\pngfilt.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702
16:44:55 | Error 127: C:\WINDOWS\system32\webcheck.dll is not registerable or the file is corrupted. Version: 8.00.6001.18702
16:45:02 | Error 127: C:\WINDOWS\system32\webcheck.dll is not DLLInstall-able or the file is corrupted. Version: 8.00.6001.18702

[mya2012]

after running " Dial a fix "i tried to install updates from windows however after restarting the computer the same problem happened and i got the same message that windows had to be shut down to prevent problem to the computer. so i ran the system recovery again.