Yeah, I've just been around to the manufacturer's website myself and doing a lot of searching on this.
Manufacturer's website has almost no information about this computer, nor do they supply a manual. In the manuals they provided for other models of netbooks they manufacture, neither talked about how to reset the thing. They were just very generic manuals.
Also in my searching, I came across several websites where people had said they tried to email the company and never got a reply from them. While you can give it a shot, I wouldn't get your hopes up of getting help there.
From what I know of netbooks like this, they're more like really big phones than they are computers. I don't know exactly what you tried to reset it, but try some different ways of doing it. I know several phones I have had actually require you to push and hold the reset switch (or the power and reset together) for up to 10 seconds to initiate a restore function. Just pressing them together briefly seems to make them boot normally (specifically my Acer neoTouch S200, HP Ipaq rx1950, and Samsung Galaxy Tab 7 P-1000 all have this same behavior). Try holding them for as long as 20 seconds just to be sure.
I also read in some places that people have successfully installed an ARM compatible version of Linux on the system as well. Just a thought if all else fails.
