Keyboard not being recognized, cannot enter password to start up computer

[deenamharper]

my old keyboard died . and i could not unlock my computer. i went and bought a new plug & play keyboard and thought that would fix the issue however the computer will not recognize the new keyboard unless i am in set up mode.  i tried to disable the password but was unsuccessful. so now im dumbfounded on what to do. can someone please help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Lisa_maree]

Hi

If your bios has a setting for usb legacy support try enabling that or the only other way is to start the computer with a PS2 keyboard with your usb connected and after windows boots the usb keyboard will be installed and work.