ok here's the deal. i've been trying to download a diag tool for the past 4 days from a website. everytime i try to load it from the site, it starts but then, it just freezes. task mnger says it's not responding. i haaave to load this from a comany, b/c i'll be working for them and can't do any trianing till that tool is on there. basically it lets them verify my computer meets all their requirements. i have been on the phone with their help desk about 10 hours with no solution. they were able to access my computer remotley and check my settings. to load this ther eare a few things i have to do: turn off pop up blockers, turn off any spyware and virus programs, add them a s a trusted site, and a few other minor changes on internet options. i did all of this!!
i have dsl, windows xp, my isp(not sure sprint gave me earthlink, but i never loaded it, i just open an internet explorer windowand get going). i have aol loaded but i don't use that either, and i'vetried shutting them down before i try to load this software. okok i know i gave a lot of info, i just want all to have a pic of the sit. thanks for any helpoh i called gk squad ( yes i got desperate enough to pay $79, but they couldn't help b/c they knew the software, but had no info on the solving my prob). but they were nice.**nothing is wrong with the program, b/c i had someone else load it on thier computer. help desk said they think something is on my computer blocking me from loading it. but they couldn't find it.
