I recently purchased a gift for a friend, a refurbished Gateway SX2370-UR10P from Amazon (not rich, it was the best I could afford). I think I'm going to have to return it, but I just thought I'd confirm my fears before I really get into that (I have filed for a return).
Anyway, the computer was supplied with a keyboard and mouse, but not a monitor. That's okay, because she already had one. Anyway, this might be a monitor problem, but I doubt it... I'm just mentioning this because it might be pertinent information.
If we plug the (VGA) monitor in and try to boot it, we get a beep and a non-blinking cursor at the top-left of the screen. I'm not sure what this means for this computer. We've tried letting it boot and then plugging in the monitor, but the monitor goes into sleep mode. (No signal, I think?)
Now, I think it's the computer, because the BIOS post text isn't showing up.
The computer may not be VGA compatible, despite the VGA port (some are like that, I've seen it before), but even if that was the case then at least we'd actually get a bit of BIOS post text or something, wouldn't we?
If you have -any- ideas, we'd be more than happy to try them. I won't open the computer though because that would invalidate the warranty we have with it, and thus make my chances of returning it slim.
I really, really appreciate any help you can provide. As you can guess, I'm feeling fairly horrible right now, with this being a gift for a friend. But I'm also fairly sure this is a dud, I just need a confirmation.
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Oh, the OS is Windows 7, by the way. I just didn't know whether that'd even be worth mentioning because we don't get that far.
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Also wanted to note that we've tested another (VGA) monitor and got the same results with that one, too. And that both monitors work fine on her old computer.
