Hi there.
Remove the Adware:
- Please close all open programs and internet browsers.
- Double click on adwcleaner.exe to run the tool.
- Click on Delete.
- Confirm each time with OK.
- Your computer will be rebooted automatically. A text file will open after the restart.
- Please post the content of that logfile in your reply.
- You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
Please post the log.
Please download and run
TDSSKiller to your desktop as outlined below:
Doubleclick on
TDSSKiller.exe to run the application, then click on Change parameters.
For Windows XP, double-click to start.
For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.
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Check the boxes beside
Verify Driver Digital Signature and
Detect TDLFS file system, then click
OK.
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Click the
Start Scan button.
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If a suspicious object is detected, the default action will be
Skip, click on
ContinueIf you get the warning about a file
UnsignedFile.Multi.Generic or
LockedFile.Multi.Generic please choose
Skip and click on
Continue
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If
malicious objects are found, they will show in the Scan results and offer three (3) options.
Ensure
Cure is selected, then click
Continue => Reboot now to finish the cleaning process.
Note: If
Cure is not available, please choose
Skip instead,
do not choose Delete unless instructed.
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A report will be created in your root directory, (usually C:\ folder) in the form of
"TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste its contents on your next reply.
Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.
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Here's a summary of what to do if you would like to print it out:
If a suspicious object is detected, the default action will be
Skip, click on
ContinueIf you get the warning about a file
UnsignedFile.Multi.Generic or
LockedFile.Multi.Generic please choose
Skip and click on
ContinueIf
malicious objects are found, they will show in the Scan results and offer three (3) options.
Ensure
Cure is selected, then click
Continue => Reboot now to finish the cleaning process.
Note: If
Cure is not available, please choose
Skip instead,
do not choose Delete unless instructed.
