ZerroAccess Trojans running amuck

[brokemomof2]

Tried the uninstall ArcSoft MediaImpression... got a pop-up message
--------------------------------------------------------------------------------------------------------------
MediaImpression
          The InstallSheild Engine (iKernel.exe) could not be launched.
     Class not registered

[SuperDave]

Tried the uninstall ArcSoft MediaImpression... got a pop-up message
--------------------------------------------------------------------------------------------------------------
MediaImpression
          The InstallSheild Engine (iKernel.exe) could not be launched.
     Class not registered

Please look in C:\Program Files to see if there's any such folder.

[brokemomof2]

Nothing in program files but under programs, there are "Start ArcSoft Connect" & "View My ArcSoft Info"

[SuperDave]

Nothing in program files but under programs, there are "Start ArcSoft Connect" & "View My ArcSoft Info"

If you're not using it please try going to Control Panel, Programs and Features and see if you can uninstall it from there.

• Download TDSSKiller and save it to your Desktop.
  
• Extract its contents to your desktop.
• Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  
  
  
  
• If an infected file is detected, the default action will be Cure, click on Continue.
  
  
  
  
• If a suspicious file is detected, the default action will be Skip, click on Continue.
  
  
  
  
• It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  
  
  
  
• Click the Report button and copy/paste the contents of it into your next reply
  

Note:It will also create a log in the C:\ directory..