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Author Topic: hp4500 scanner not working  (Read 2506 times)

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effieacct

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    • Experience: Familiar
    • OS: Windows XP
    hp4500 scanner not working
    « on: February 12, 2013, 09:26:00 AM »
    Could someone help me get my scanner to function?  I installed the drivers, and I re booted.  Nothing happens.  Have Windows 7, no problems indicated on the download from the HP web site.  There should be an icon on the lower right tool bar indicating I have the program properly installed but there is nothing.  Please help Thank you

    patio

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    • Experience: Beginner
    • OS: Windows 7
    Re: hp4500 scanner not working
    « Reply #1 on: February 12, 2013, 10:43:47 AM »
    If this is a USB connected printer/scanner and it was connected when you installed the software on many models that won't work...

    Remove the scanner in Device Manager.
    Remove the HP software in Add/Remove Programs.
    Power down and disconnect the scanner...re-boot then run the HP setup software and it'll prompt you for when to connect the scanner...should now work.
    P.S. Make sure the software/drivers you DLoaded are for Win7...

    Let us know.
    " Anyone who goes to a psychiatrist should have his head examined. "