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Author Topic: how to remove PortaldoSites ??  (Read 4517 times)

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fatcat

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    how to remove PortaldoSites ??
    « on: April 19, 2013, 08:20:44 AM »
    does anybody know how to remove PortaldoSites Search?  ???
    I want it to stop redirecting me to all kinds of pages x.x

    SuperDave

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    Re: how to remove PortaldoSites ??
    « Reply #1 on: April 20, 2013, 11:50:06 AM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Please download AdwCleaner by Xplode onto your Desktop.
    • Please close all open programs and internet browsers.
    • Double click on adwcleaner.exe to run the tool.
    • Click on Delete.
    • Confirm each time with OK
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the content of that logfile in your reply.
    • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
    **************************************************
    Please download Malwarebytes Anti-Malware from here.
    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Full Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
    • Please save the log to a location you will remember.
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy and paste the entire report in your next reply.
    Extra Note:

    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
    *************************************************
    Download Security Check by screen317 from one of the following links and save it to your desktop.

    Link 1
    Link 2

    * Double-click Security Check.bat
    * Follow the on-screen instructions inside of the black box.
    * A Notepad document should open automatically called checkup.txt
    * Post the contents of that document in your next reply.

    Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

    fatcat

      Topic Starter


      Starter

      • Experience: Beginner
      • OS: Windows 7
      Re: how to remove PortaldoSites ??
      « Reply #2 on: April 22, 2013, 02:04:35 AM »
      SuperDave, thank you for your time and for the answer.

      Fortunately I removed Portaldosites from my PC.

      I had some time in the weekend to do a little more searching. I found in this article  http://www.americanpendulum.com/2013/04/10/portaldosites/ that i was redirected to this page, because of a browser hijacker in my computer, probably this thing called Qvo6, which was also in my pc.
      I had to download an antivirus program, otherwise i wouldn't have noticed. I chose Malwarebytes. I did a full scan and i think everything is back to normal now.

      I forgot to mention that i also hat to delete those two from my browsers' add on list and extensions and from Control Panel. And that's it :)


      SuperDave

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      Re: how to remove PortaldoSites ??
      « Reply #3 on: April 22, 2013, 04:09:23 PM »
      Quote
      I had to download an antivirus program, otherwise i wouldn't have noticed. I chose Malwarebytes. I did a full scan and i think everything is back to normal now.
      MBAM is not an AV program. You need to install an AV.
      We should also run a few more scans just to be sure your computer is clean.


      Remember to only install one antivirus!
       
      1) Avast! Home Edition
      2) AVG Free Edition
      3) Avira AntiVir Personal
      4) Microsoft Security Essentials for Windows Vista\Windows 7 - 64 bit Download
      4-a) Microsoft Security Essentials for Windows XP
      5) Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)
      6) PC Tools AntiVirus Free Edition

      It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.
      Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

      fatcat

        Topic Starter


        Starter

        • Experience: Beginner
        • OS: Windows 7
        Re: how to remove PortaldoSites ??
        « Reply #4 on: April 23, 2013, 04:54:08 AM »
        My bad, I just read that antivirus programs are different from antimalware ones  :) Is Avast the best one?  I assume it is, because it's your first suggestion :)

        SuperDave

        • Malware Removal Specialist
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        • Thanked: 998
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        Re: how to remove PortaldoSites ??
        « Reply #5 on: April 23, 2013, 11:47:10 AM »
        My bad, I just read that antivirus programs are different from antimalware ones  :) Is Avast the best one?  I assume it is, because it's your first suggestion :)
        They are good to a certain degree but some are resource hogs. I prefer MSE on all my computers because it updates daily and doesn't hog valuable resources.
        Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender