Malware?

[Wyngs]

Ever so often I get a pop-up from my malwarebytes that it has blocked a data - outgoing.

Does that outgoing mean I've got malware on my machine trying to send info out?

Thanks in advance for any help.

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwCleaner by Xplode onto your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  
• Click on Search.
  
• A logfile will automatically open after the scan has finished.
• Please post the content of that logfile in your reply.
• You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.

*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• Please save the log to a location you will remember.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
*************************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

[Wyngs]

I guess that means "yes."

Thank you, Dave.

[Wyngs]

I did not do the delete at this time.

[Wyngs]

Whoops!. The log file.

  # AdwCleaner v2.200 - Logfile created 04/17/2013 at 21:51:05
# Updated 02/04/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Wyngs - WYNGS-PC
# Boot Mode : Normal
# Running from : C:\Users\Wyngs\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4FF8SEVT\adwcleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

File Found : C:\user.js
Folder Found : C:\Program Files (x86)\Conduit
Folder Found : C:\ProgramData\Babylon
Folder Found : C:\Users\Wyngs\AppData\Local\Babylon
Folder Found : C:\Users\Wyngs\AppData\Local\Conduit
Folder Found : C:\Users\Wyngs\AppData\LocalLow\Claro LTD
Folder Found : C:\Users\Wyngs\AppData\LocalLow\Conduit
Folder Found : C:\Users\Wyngs\AppData\Roaming\Babylon
Folder Found : C:\Users\Wyngs\AppData\Roaming\OpenCandy

***** [Registry] *****

Key Found : HKCU\Software\AppDataLow\Software\Conduit
Key Found : HKCU\Software\Conduit
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Found : HKLM\Software\Babylon
Key Found : HKLM\SOFTWARE\Classes\AppID\{C3110516-8EFC-49D6-8B72-69354F332062}
Key Found : HKLM\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}
Key Found : HKLM\SOFTWARE\Classes\Prod.cap
Key Found : HKLM\Software\Conduit
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASMANCS
Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Found : HKU\S-1-5-21-2844113433-2817146230-536526236-1000\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Found : HKU\S-1-5-21-2844113433-2817146230-536526236-1000\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16537

[OK] Registry is clean.

*************************

AdwCleaner[R1].txt - [2400 octets] - [17/04/2013 21:51:05]

########## EOF - C:\AdwCleaner[R1].txt - [2460 octets] ##########

[SuperDave]

Remove the Adware:

• Please close all open programs and internet browsers.
• Double click on adwcleaner.exe to run the tool.
  
• Click on Delete.
  
• Confirm each time with OK
  
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile in your reply.
• You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
  

****************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable/B] your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
***************************************************
I would also like to see the other two logs; MBAM and Security Check

[Wyngs]

# AdwCleaner v2.200 - Logfile created 04/18/2013 at 20:53:16
# Updated 02/04/2013 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Wyngs - WYNGS-PC
# Boot Mode : Normal
# Running from : C:\Users\Wyngs\Downloads\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

File Deleted : C:\user.js
Folder Deleted : C:\Program Files (x86)\Conduit
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\Users\Wyngs\AppData\Local\Babylon
Folder Deleted : C:\Users\Wyngs\AppData\Local\Conduit
Folder Deleted : C:\Users\Wyngs\AppData\LocalLow\Claro LTD
Folder Deleted : C:\Users\Wyngs\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Wyngs\AppData\Roaming\Babylon
Folder Deleted : C:\Users\Wyngs\AppData\Roaming\OpenCandy

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C3110516-8EFC-49D6-8B72-69354F332062}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\ConduitInstaller_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASMANCS
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}

***** [Internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16537

[OK] Registry is clean.

This is the adwcleaner log after running the delete. I haven't gotten to the other things yet.
*************************

AdwCleaner[R1].txt - [2525 octets] - [17/04/2013 21:51:05]
AdwCleaner[R2].txt - [2585 octets] - [17/04/2013 21:53:31]
AdwCleaner[R3].txt - [2636 octets] - [18/04/2013 20:52:49]
AdwCleaner[S1].txt - [388 octets] - [17/04/2013 21:54:02]
AdwCleaner[S2].txt - [2315 octets] - [18/04/2013 20:53:16]

########## EOF - C:\AdwCleaner[S2].txt - [2375 octets] ##########

[Wyngs]

Dave, I had not had that pop-up since running adwcleaner, so if it's okay with you, we'll stop right here unless the thing shows up again.

Many thanks.

[SuperDave]

Ok. Let's run this last scan to make sure.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

[Wyngs]

I goofed and have no file for you, but ESET found 0 infections, so I guess that's okay.

[SuperDave]

I goofed and have no file for you, but ESET found 0 infections, so I guess that's okay.

Is your computer running well?

[Wyngs]

Yes. I'm on Hughes net so the internet sucks during prime time, otherwise I have no complaints. I have not seen that popup since you had me run adwcleaner. That's in favs. (grin). Neither malwarebytes or Nortons were reporting anything. Malwarebytes stopped whatever it was it was trying to send out, however. (That was the popup).

Thanks again, Dave. Happy here. I hate little loose ends like that.

[SuperDave]

Ok. We can do some cleanup.

To set a new Restore Point.

Click Start button , click Control Panel, click System and Maintenance, and then clicking System. In the left pane, click System Protection.  If you are prompted for an administrator password or confirmation, type the password or provide confirmation. To turn off System Protection for a hard disk, clear the check box next to the disk, and then click OK. Reboot to Normal Mode.
Click the Start button , click Control Panel, click System and Maintenance, and then click System.
In the left pane, click System Protection.  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
To turn on System Protection for a hard disk, select the check box next to the disk, and then click OK.
This will give you a new, clean Restore Point.
********************************************
Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
*******************************************
Go to Microsoft Windows Update and get all critical updates.

----------

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* Using SpywareBlaster to protect your computer from Spyware and Malware
* If you don't know what ActiveX controls are, see here

Protect yourself against spyware using the Immunize feature in Spybot - Search & Destroy. Guide: Use Spybot's Immunize Feature to prevent spyware infection in real-time. Note: To ensure you have the latest Immunizations always update Spybot - Search & Destroy before Immunizing. Spybot - Search & Destroy FAQ

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!