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Author Topic: Word Keeps Crashing  (Read 8824 times)

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clar5

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    • OS: Windows Vista
    Word Keeps Crashing
    « on: September 16, 2013, 08:48:37 AM »
    I am having a morning of *censored* with Microsoft Word. It just keeps crashing whether I'm trying to save something, copy/paste something, or even type something. Ill get the infamous crash box. I went into my event viewer and these are the events that I am seeing. Note: I do not see the Bluetooth add in listed at all in my add ins.

    Log Name:      Application
    Source:        Application Error
    Date:          9/16/2013 10:34:58 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      MerylsLaptop
    Description:
    Faulting application WINWORD.EXE, version 14.0.7106.5001, time stamp 0x520b3934, faulting module gdiplus.dll_unloaded, version 0.0.0.0, time stamp 0x515ba857, exception code 0xc0000005, fault offset 0x740c74b2, process id 0x7f0, application start time 0x01ceb2e7b86317c6.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-09-16T14:34:58.000Z" />
        <EventRecordID>179950</EventRecordID>
        <Channel>Application</Channel>
        <Computer>MerylsLaptop</Computer>
        <Security />
      </System>
      <EventData>
        <Data>WINWORD.EXE</Data>
        <Data>14.0.7106.5001</Data>
        <Data>520b3934</Data>
        <Data>gdiplus.dll_unloaded</Data>
        <Data>0.0.0.0</Data>
        <Data>515ba857</Data>
        <Data>c0000005</Data>
        <Data>740c74b2</Data>
        <Data>7f0</Data>
        <Data>01ceb2e7b86317c6</Data>
      </EventData>
    </Event>


    Log Name:      Application
    Source:        Application Error
    Date:          9/16/2013 10:19:05 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      MerylsLaptop
    Description:
    Faulting application WINWORD.EXE, version 14.0.7106.5001, time stamp 0x520b3934, faulting module gdiplus.dll_unloaded, version 0.0.0.0, time stamp 0x515ba857, exception code 0xc0000005, fault offset 0x740c74b2, process id 0x1f18, application start time 0x01ceb2e7435a3315.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-09-16T14:19:05.000Z" />
        <EventRecordID>179945</EventRecordID>
        <Channel>Application</Channel>
        <Computer>MerylsLaptop</Computer>
        <Security />
      </System>
      <EventData>
        <Data>WINWORD.EXE</Data>
        <Data>14.0.7106.5001</Data>
        <Data>520b3934</Data>
        <Data>gdiplus.dll_unloaded</Data>
        <Data>0.0.0.0</Data>
        <Data>515ba857</Data>
        <Data>c0000005</Data>
        <Data>740c74b2</Data>
        <Data>1f18</Data>
        <Data>01ceb2e7435a3315</Data>
      </EventData>
    </Event>



    Log Name:      Application
    Source:        Application Error
    Date:          9/16/2013 10:15:49 AM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      MerylsLaptop
    Description:
    Faulting application WINWORD.EXE, version 14.0.7106.5001, time stamp 0x520b3934, faulting module gdiplus.dll_unloaded, version 0.0.0.0, time stamp 0x515ba857, exception code 0xc0000005, fault offset 0x740c74b2, process id 0x1e8c, application start time 0x01ceb2e5a0c4b199.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-09-16T14:15:49.000Z" />
        <EventRecordID>179940</EventRecordID>
        <Channel>Application</Channel>
        <Computer>MerylsLaptop</Computer>
        <Security />
      </System>
      <EventData>
        <Data>WINWORD.EXE</Data>
        <Data>14.0.7106.5001</Data>
        <Data>520b3934</Data>
        <Data>gdiplus.dll_unloaded</Data>
        <Data>0.0.0.0</Data>
        <Data>515ba857</Data>
        <Data>c0000005</Data>
        <Data>740c74b2</Data>
        <Data>1e8c</Data>
        <Data>01ceb2e5a0c4b199</Data>
      </EventData>
    </Event>




    Theres about 6 more crashes. Can anyone tell me how to fix this? Thanks so much!

    Allan

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    Re: Word Keeps Crashing
    « Reply #1 on: September 16, 2013, 09:21:46 AM »
    Do you have iCloud installed?

    clar5

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      Re: Word Keeps Crashing
      « Reply #2 on: September 16, 2013, 11:16:42 AM »
      Yes I do. I do have an Ipad.

      Allan

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      Re: Word Keeps Crashing
      « Reply #3 on: September 16, 2013, 11:38:52 AM »
      Please uninstall iCloud and see if the problem persists

      clar5

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        Re: Word Keeps Crashing
        « Reply #4 on: September 16, 2013, 11:42:44 AM »
        Can I just disable iCloud perhaps? I am a frequent user of it.

        Allan

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        Re: Word Keeps Crashing
        « Reply #5 on: September 16, 2013, 11:51:04 AM »
        It's up to you. If you want to see if Word works, please uninstall it.

        clar5

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          Re: Word Keeps Crashing
          « Reply #6 on: September 16, 2013, 11:58:56 AM »
          I more or less turned it off so its no longer running, opened up word and am pretty much just doing random typing and saving. No crashing as of it.

          Allan

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          Re: Word Keeps Crashing
          « Reply #7 on: September 16, 2013, 12:22:09 PM »
          ok

          clar5

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            Re: Word Keeps Crashing
            « Reply #8 on: September 17, 2013, 07:41:21 AM »
            I went to copy/paste something in Word and it crashed again. :/

            Allan

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            Re: Word Keeps Crashing
            « Reply #9 on: September 17, 2013, 08:00:07 AM »
            It's up to you. If you want to see if Word works, please uninstall it.

            clar5

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              Re: Word Keeps Crashing
              « Reply #10 on: September 17, 2013, 08:04:47 AM »
              I removed it, and was able to copy/paste without it crashing once. Is there a way I can make it work again (I Cloud). It was working fine Word up until yesterday.

              Allan

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              Re: Word Keeps Crashing
              « Reply #11 on: September 17, 2013, 08:10:52 AM »
              Apparently Microsoft and Apple don't play well together. You might want to try Google Drive as an alternative to iCloud (that's what I use with my pc's, laptops & iPads). It comes with 15 Gigabytes free.

              clar5

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                Re: Word Keeps Crashing
                « Reply #12 on: September 17, 2013, 08:12:09 AM »
                Ive heard of Google Drive, but I know my Ipad has Icloud connected to it.

                Allan

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                Re: Word Keeps Crashing
                « Reply #13 on: September 17, 2013, 09:12:01 AM »
                There's no such thing as "connected to it" except that you can access it online - as you can (and must) any other cloud storage service. You can download Google Drive to your iPad. I use it on three different iPads.