Is my computer free from malware now?

[Summertime Santa]

Hi- Ive long been plagued by unidentified updates and iMesh malware. I ignored them for a long time, but finally decided to take them on the other day (I would routinely have to disable them in the Start-up menu). CCleaner found a lot of dodgy looking registry sites, but would it be possible for one of you good folk to have a quick look at my logs?

-I followed the instructions detailed here: http://www.computerhope.com/forum/index.php/topic,46313.0.html   -and have posted the logs as requested...

...many thanks in advance




 

[recovering disk space, attachment deleted by admin]

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)

Update Your Java (JRE)

Old versions of Java have vulnerabilities that malware can use to infect your system.

First Verify your Java Version

If there are any other version(s) installed then update now.

Get the new version (if needed)

If your version is out of date install the newest version of the Sun Java Runtime Environment.

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close ALL open web browsers before starting the installation.

Remove any old versions

1. Download JavaRa and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.

Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
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Update your Adobe Reader. get.adobe.com/reader.

Be sure to uncheck the Free McAfee Security Scan so it isn't installed.

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Defragment your hard drive soon! (Do NOT defrag if SSD!)

Please defrag your hard drive soon. (SSD means Solid State Drive) If you need help with this, please let me know.

Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

• Be sure to print out and follow the instructions provided on that same page for performing a scan.
• Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  
• When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  
• Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
• Copy and paste the contents of these two log files in your next reply.

[Summertime Santa]

Hi SuperDave- the logs as requested...

"Can't access volume using primary device, the volume might be encrypted. The system volume seems inaccessible or encrypted. Scan can't continue."

-Not sure what this means, I haven't encrypted anything (to the best of my knowledge)?

[recovering disk space, attachment deleted by admin]

[SuperDave]

SysProt Antirootkit

Download
SysProt Antirootkit from the link below (you will find it at the bottom
of the page under attachments, or you can get it from one of the
mirrors).

http://sites.google.com/site/sysprotantirootkit/

Unzip it into a folder on your desktop.

• Double click Sysprot.exe to start the program.
• Click on the Log tab.
• In the Write to log box select the following items.
• Process << Selected
  
• Kernel Modules << Selected
  
• SSDT << Selected
  
• Kernel Hooks << Selected
  
• IRP Hooks << NOT Selected
  
• Ports << NOT Selected
  
• Hidden Files << Selected
  
• At the bottom of the page
• Hidden Objects Only << Selected
  
• Click on the Create Log button on the bottom right.
• After a few seconds a new window should appear.
• Select Scan Root Drive. Click on the Start button.
• When it is complete a new window will appear to indicate that the scan is finished.
• The log will be saved automatically in the same folder Sysprot.exe was extracted to. Open the text file and copy/paste the log here.

[Summertime Santa]

One SysProt log...

[recovering disk space, attachment deleted by admin]

[SuperDave]

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

[Summertime Santa]

It found something! 

[recovering disk space, attachment deleted by admin]

[SuperDave]

Please run ESET again and post the complete log.

[Summertime Santa]

Hi Dave, I ran the scan again, it came up clean -but didn't give me the option to create a log...

[SuperDave]

Hi Dave, I ran the scan again, it came up clean -but didn't give me the option to create a log...

Ok, how's your computer running now? Any other issues before we clean up?

[Summertime Santa]

Thinking about it... my computer is running a lot smoother & quicker; both start-up and internet... 

-thanks for taking the time to help, it is genuinely appreciated    

[SuperDave]

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
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Click on Start, Control Panel, System, System Protection. Click create a new Restore point.

Go to Microsoft Windows Update and get all critical updates.

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