Toshiba Satellite L305 Laptop freezing issues

[JPDisturbed]

Hello Dave,

I also wanted to add that prior to the help I received with you now, my audio works fine on the laptop itself, but to open up anything like a video online, the audio was not working for some unknown reason. Everything was turned up etc. Also, whenever I wanted to update the Windows defender, Java, or Flash Player, nothing would happen upon clicking on the links to do so as indicated by the programs that needed updates! Would any of the issues we are working on cause these issues as well? Sounds likely, but for knowledge sake, just wanted to know.

Thank you again, and look forward to hearing back from you soon.

Janee

[SuperDave]

just assume that from the amount of time this has all taken (not long for them at all), we caught it before it done too much damage

It takes only a few seconds for malware to do all the damage it's instructed to do.

And will this stop all those grey little windows from popping up asking me to constantly allow, block etc. cookies?

It depends on what program is causing those popups. I could be your protection programs doing that.

Do you think I should contact my antivirus company and tell them what's going on, and ask them why these things aren't being caught like they're supposed to, as they claimed their product would also protect from?

This is quite possibly not a virus but malware.
I didn't see the log from MBAM. Were you able to run it? If you couldn't run it, please try running it in Safe Mode

[JPDisturbed]

Yes it was the one with all the dates in it. I reposted it below. Was there something else supposed to come up? Because this was all that was in the log given.

2013/11/16 01:58:36 -0500   JANEE-PC   Owner   MESSAGE   Starting protection
2013/11/16 01:58:36 -0500   JANEE-PC   Owner   MESSAGE   Protection started successfully
2013/11/16 01:58:36 -0500   JANEE-PC   Owner   MESSAGE   Starting IP protection
2013/11/16 01:58:58 -0500   JANEE-PC   Owner   MESSAGE   IP Protection started successfully
2013/11/16 01:59:19 -0500   JANEE-PC   Owner   MESSAGE   Starting database refresh
2013/11/16 01:59:19 -0500   JANEE-PC   Owner   MESSAGE   Stopping IP protection
2013/11/16 01:59:21 -0500   JANEE-PC   Owner   MESSAGE   IP Protection stopped successfully
2013/11/16 01:59:27 -0500   JANEE-PC   Owner   MESSAGE   Database refreshed successfully
2013/11/16 01:59:27 -0500   JANEE-PC   Owner   MESSAGE   Starting IP protection
2013/11/16 01:59:34 -0500   JANEE-PC   Owner   MESSAGE   IP Protection started successfully
2013/11/16 03:29:15 -0500   JANEE-PC   Owner   MESSAGE   Starting protection
2013/11/16 03:29:17 -0500   JANEE-PC   Owner   MESSAGE   Protection started successfully
2013/11/16 03:29:17 -0500   JANEE-PC   Owner   MESSAGE   Starting IP protection
2013/11/16 03:29:28 -0500   JANEE-PC   Owner   MESSAGE   IP Protection started successfully

[JPDisturbed]

I found this one from Mbam. I must've missed it. Sorry:

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.16.06

Windows Vista Service Pack 2 x86 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Owner :: JANEE-PC [administrator]

Protection: Disabled

11/16/2013 9:43:40 PM
mbam-log-2013-11-16 (21-43-40).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 363927
Time elapsed: 1 hour(s), 2 minute(s), 52 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Owner\AppData\Roaming\Real\Update\UpgradeHelper\RealPlayer\10.40\agent\stub_data\stubinst_pkg_en-us.cab (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.

(end)

[SuperDave]

Download Windows Repair (all in one) from this site
Install the program then run it.

Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:



Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:



Go to Step 4 and under "System Restore" click on Create button:



Go to Start Repairs tab and click Start button.



Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):



Click on box next to the Restart System when Finished. Then click on Start.

[JPDisturbed]

Question (actually 2): Is this a program of your own? And if so, how young in Beta is it? If not, do you know? And has it worked for others that have used it? If this is your program, I must say after reading on the site, I am impressed and this is a great idea and service for others and to help them.

Also, regarding the items to check, are those ones you noticed within the logs posted that may have errors, and need fixed, or were affected by what caused all of this to begin with? And was the issue malware?

Ok, maybe more than 2 questions...sorry

P.S. And by resetting some of the files and their permissions, will this at all effect any existing personal folders/files I have on it?

[recks46]

Your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help.Superdave.

[JPDisturbed]

Ok Dave,

I did all of that. But for some reason my audio isn't working, Task Manager won't open, the anti-virus icon that was on the bottom right on taskbar isn't there anymore (but I believe it's still running). I know the sound card is fine. It was working great before all of this happened. And the Task manager won't pop up or even show it's open after hitting CTRL+ALT+Delete.

Are there now drivers that I should get again, or update?

Oh and after Step 2 as instructed above, Restarted. Well it booted to the Windows loading screen and was stuck there. Was that  supposed to happen?

[SuperDave]

Question (actually 2): Is this a program of your own?

No, it's one I borrowed from a colleague.

And by resetting some of the files and their permissions, will this at all effect any existing personal folders/files I have on it?

No, it shouldn't. It's just to do repairs but you should backup all your important data to an external hard drive of DVD's.

Are there now drivers that I should get again, or update?

Oh and after Step 2 as instructed above, Restarted. Well it booted to the Windows loading screen and was stuck there. Was that  supposed to happen?

No updates should be require and no, it's not supposed to happen that way. Can you boot in Safe Mode?

[JPDisturbed]

Hello again, Dave, 

Oh and I meant to say Sound Processor, not card lol.

Yes I can boot in Safe Mode and Normally as well. Sometimes it takes a little while to restart/shutdown, and sometimes it does both just fine!

It's just for some reason, those issues are happening, and also won't let me open anything in Control Panel. I've double-clicked, Right-clicked to open/Explore and still nothing comes up! I've also tried to open a music file using Windows Media Player, and it was still in waiting mode (WMP was) with the blue circle going around. It would play sound on the laptop itself but not online, but now it isn't, and online still too. I am confident this can be fixed. Just a little disconcerting is all.

And believe you me, I really appreciate all you're doing for me! I just hope we can figure out what's going on is all. I hope options haven't run out  I am almost completely positive we caught all of this very soon after it was placed in to do whatever havoc it was aiming to do. In that Hope, I have that we are able to make sure nothing is wrong with whatever these things touched!

Once I'm in Safe mode, what should I do then? Or should I do this after I backup? I will wait for your reply, and then go from there. In the meantime, will work on backing things up.

Talk soon!

[SuperDave]

Once I'm in Safe mode, what should I do then? Or should I do this after I backup? I will wait for your reply, and then go from there. In the meantime, will work on backing things up.

Yes, please work at backing up your important data.
Please try running this and see if it makes any difference.

Please download and run MS Fix-it from here.

[JPDisturbed]

Ok. I will post to you Dave, when I'm finished backing everything up.
Please be patient with me, as we're also dealing with some family and friend issues
after the major storms on Sunday. If you have anyone that was also involved in these storms,
I really hope they're ok!

Again, I will post to you here when finished backing up, then let you know when ready to ms fix.

[JPDisturbed]

Hello Dave,

I believe I have what I need backed up...backed up. Now I am guessing I ms fix-it now? Should I post anything after I am finished with this procedure? Oh, and before I commence, what should I expect after ms fix-it is done? Like, what will this program do for my laptop?

Thank you in advance,
Janee

[SuperDave]

Hello Dave,

I believe I have what I need backed up...backed up. Now I am guessing I ms fix-it now? Should I post anything after I am finished with this procedure? Oh, and before I commence, what should I expect after ms fix-it is done? Like, what will this program do for my laptop?

Thank you in advance,
Janee

It's supposed to repair a number of things in Windows. Please tell me if it's still freezing. If it is, please try this: Open your task manager and leave it open. When the laptop freezes, see if you can access the processes in Task Manager to see with is using all the memory.