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Author Topic: msngames says your browser or operating system does not meet min rquirements  (Read 16682 times)

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gomer309

    Topic Starter


    Intermediate

    Not sure I'm in the right place for this question.  I have IE11/Windows 7.  When my wife or grandson (not sure which) was playing games, something called conduit or something like hat was trying to download, but my anti-virus blocked it.  Unfortunately it kept popping up everytime the wife tried to play something or go to her home page. Anyways, I searched online and all my answers said to simply reset ie, which I did but now she gets mad cuz she can't play her games because of the error.  I know the system meets the minimum requirements because all was fine before this conduit thing.  I did a virus scan/check and it's all clean.  Thanks for any help you can provide or shed light on this issue.

    Hi, I was directed over here on account of I am apparently infected.  I've started the process, but when I clicked on the adw, my site advisor said don't go there, so I tried to find an alternate site but they all keep wanting me to download or install other stuff I don't want or need at this time.  suggestions?

    SuperDave

    • Malware Removal Specialist
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    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Yes, you are infected. Your AV doesn't stop this type of malware. Please run these scans and post the logs.

    Please download AdwCleaner by Xplode onto your Desktop.
    • Please close all open programs and internet browsers.
    • Double click on adwcleaner.exe to run the tool.
    • Click the scan button
    • Once the scan is complete Click on Delete.
    • Confirm each time with OK
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the content of that logfile in your reply.
    • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
    *********************************************
    Please download Malwarebytes Anti-Malware from here.
    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Full Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
    • Please save the log to a location you will remember.
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy and paste the entire report in your next reply.
    Extra Note:

    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
    *************************************************
    Please download Junkware Removal Tool to your desktop.

    Warning! Once the scan is complete JRT will shut down your browser with NO warning.

    Shut down your protection software now to avoid potential conflicts.

    •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

    •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

    •The tool will open and start scanning your system.

    •Please be patient as this can take a while to complete depending on your system's specifications.

    •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

    •Copy and Paste the JRT.txt log into your next message.
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

    gomer309

      Topic Starter


      Intermediate

      thanks, looking forward to fixing this.  whenever I go to adw, mcaffee says it's a risky site, so I click visit anyway and then I get internet explorer stopped working, is there another site I should use, skip this piece? or something else?

      gomer309

        Topic Starter


        Intermediate

        and it does the same thing with the junkyard removal tool...

        SuperDave

        • Malware Removal Specialist
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        Download them on another computer and transfer them to your computer with a USB memory stick or try disabling McAfee.
        Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

        gomer309

          Topic Starter


          Intermediate

          I think I've got em all, thanks..

          [recovering disk space, attachment deleted by admin]

          SuperDave

          • Malware Removal Specialist
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          • Genius
          • Thanked: 1010
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          • Experience: Expert
          • OS: Windows 8
          Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)

          Malwarebytes' Anti-Rootkit

          Please download Malwarebytes' Anti-Rootkit and save it to your desktop.
          • Be sure to print out and follow the instructions provided on that same page for performing a scan.
          • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
          • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
          • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
          • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
          • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
          • Copy and paste the contents of these two log files in your next reply.
          *******************************************
          Download Security Check by screen317 from one of the following links and save it to your desktop.

          Link 1
          Link 2

          * Double-click Security Check.bat
          * Follow the on-screen instructions inside of the black box.
          * A Notepad document should open automatically called checkup.txt
          * Post the contents of that document in your next reply.

          Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
          Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

          gomer309

            Topic Starter


            Intermediate

            sorry about the last post, read the instructions wrong.  here are the files you requested.  Thanks.
            Malwarebytes Anti-Rootkit BETA 1.07.0.1007
            www.malwarebytes.org

            Database version: v2013.12.03.07

            Windows 7 Service Pack 1 x64 NTFS
            Internet Explorer 11.0.9600.16428
            papa :: PAPA-PC [administrator]

            12/3/2013 12:18:40 PM
            mbar-log-2013-12-03 (12-18-40).txt

            Scan type: Quick scan
            Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
            Scan options disabled:
            Objects scanned: 257198
            Time elapsed: 6 minute(s), 9 second(s)

            Memory Processes Detected: 0
            (No malicious items detected)

            Memory Modules Detected: 0
            (No malicious items detected)

            Registry Keys Detected: 2
            HKLM\SOFTWARE\CLASSES\INTERFACE\{55555555-5555-5555-5555-550055225558} (Adware.GamePlayLab) -> Delete on reboot.
            HKLM\SOFTWARE\CLASSES\TypeLib\{44444444-4444-4444-4444-440044224458} (Adware.GamePlayLab) -> Delete on reboot.

            Registry Values Detected: 0
            (No malicious items detected)

            Registry Data Items Detected: 0
            (No malicious items detected)

            Folders Detected: 0
            (No malicious items detected)

            Files Detected: 0
            (No malicious items detected)

            Physical Sectors Detected: 0
            (No malicious items detected)

            (end)
            Malwarebytes Anti-Rootkit BETA 1.07.0.1007
            www.malwarebytes.org

            Database version: v2013.12.03.07

            Windows 7 Service Pack 1 x64 NTFS
            Internet Explorer 11.0.9600.16428
            papa :: PAPA-PC [administrator]

            12/3/2013 12:30:51 PM
            mbar-log-2013-12-03 (12-30-51).txt

            Scan type: Quick scan
            Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
            Scan options disabled:
            Objects scanned: 255990
            Time elapsed: 6 minute(s), 17 second(s)

            Memory Processes Detected: 0
            (No malicious items detected)

            Memory Modules Detected: 0
            (No malicious items detected)

            Registry Keys Detected: 0
            (No malicious items detected)

            Registry Values Detected: 0
            (No malicious items detected)

            Registry Data Items Detected: 0
            (No malicious items detected)

            Folders Detected: 0
            (No malicious items detected)

            Files Detected: 0
            (No malicious items detected)

            Physical Sectors Detected: 0
            (No malicious items detected)

            (end)
             Results of screen317's Security Check version 0.99.77 
             Windows 7 Service Pack 1 x64 (UAC is enabled) 
             Internet Explorer 11 
            ``````````````Antivirus/Firewall Check:``````````````[/u]
             Windows Firewall Enabled! 
            McAfee Anti-Virus and Anti-Spyware   
             WMI entry may not exist for antivirus; attempting automatic update.
            `````````Anti-malware/Other Utilities Check:`````````[/u]
             Malwarebytes Anti-Malware version 1.75.0.1300 
             Java 7 Update 45 
             Adobe Reader 10.1.8 Adobe Reader out of Date! 
            ````````Process Check: objlist.exe by Laurent````````[/u] 
             Malwarebytes Anti-Malware mbamservice.exe 
             Malwarebytes Anti-Malware mbamgui.exe 
             Malwarebytes' Anti-Malware mbamscheduler.exe   
            `````````````````System Health check`````````````````[/u]
             Total Fragmentation on Drive C: 0%
            ````````````````````End of Log``````````````````````[/u]

            SuperDave

            • Malware Removal Specialist
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            Update your Adobe Reader. get.adobe.com/reader.

            Be sure to uncheck the Free McAfee Security Scan so it isn't installed.

            **************************************
            I'd like to scan your machine with ESET OnlineScan

            •Hold down Control and click on the following link to open ESET OnlineScan in a new window.
            ESET OnlineScan

            •Click the button.
            •For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
            • Click on to download the ESET Smart Installer. Save it to your desktop.
            • Double click on the icon on your desktop.
            •Check
            •Click the button.
            •Accept any security warnings from your browser.
            • Leave the check mark next to Remove found threats.
            •Check
            •Push the Start button.
            •ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
            •When the scan completes, push
            •Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
            •Push the button.
            •Push
            A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt
            Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

            gomer309

              Topic Starter


              Intermediate

              eset didn't have any threts or anything else, so this is the only log. thanks

              [email protected] as downloader log:
              all ok
              # version=8
              # OnlineScannerApp.exe=1.0.0.1
              # OnlineScanner.ocx=1.0.0.6920
              # api_version=3.0.2
              # EOSSerial=ec55bce0db12a74194cef25b6ba38dfa
              # engine=16126
              # end=stopped
              # remove_checked=false
              # archives_checked=true
              # unwanted_checked=false
              # unsafe_checked=false
              # antistealth_checked=true
              # utc_time=2013-12-04 08:14:24
              # local_time=2013-12-04 12:14:24 (-0800, Pacific Standard Time)
              # country="United States"
              # lang=1033
              # osver=6.1.7601 NT Service Pack 1
              # compatibility_mode=5122 16777214 66 86 4096386 133973460 0 0
              # compatibility_mode=5893 16776574 100 94 11684983 137688314 0 0
              # scanned=4284
              # found=0
              # cleaned=0
              # scan_time=1005

              SuperDave

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              How's your computer running now?
              Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

              gomer309

                Topic Starter


                Intermediate

                well, I went to msn games, and I still have the same error message, and there is another window which pops up , it's blank, but says
                http://zone.msn.com/en/utility/clientunsupported.aspx as the ?url? (not real sure).  everything else seems to be just fine, so I'm not sure why
                the error.

                SuperDave

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                Please give me the specifics of your computer.
                Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

                gomer309

                  Topic Starter


                  Intermediate

                  it'll be at least another 5 hours till i get off work, don't wait up.  do you think i'm okay to do some online bill pay? i got things to pay but wanted to make sure i was clean of virus, malware, etc.  thanks again

                  gomer309

                    Topic Starter


                    Intermediate

                    Not sure how much system info you need.

                    Dell XPS 8300
                    WIndows 7 SP1
                    intel core i7
                    12GB RAM
                    64-bit operating system
                    Internet Explorer: 11.0.9600.16428
                    mCafee scty center (can't find the version number, but it's updated reg)

                    thanks again.