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Author Topic: msngames says your browser or operating system does not meet min rquirements  (Read 16684 times)

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gomer309

    Topic Starter


    Intermediate

    not sure if this is an issue related to this or not, on account of thngs seem to be coming back clean.  My printer seems to have its own issue, prints a couple of pages and I have to restart the computer to get it talking again, I can live with that for the moment, but when I restarted I was actually watching the screen and something flashed by real quick which said shwiconxp and then window cleared/closed.  not really sure what that is because I don't recall seeing it before.  thanks

    SuperDave

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    Please try this. It's supposed to fix a number of issues with MS.

    Please download and run MS Fix-it from here.
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

    gomer309

      Topic Starter


      Intermediate

      okay thanks, i'll see what i can do when i get home.

      gomer309

        Topic Starter


        Intermediate

        did the ms-fix thing, but the problem still exists, and the shwiconxp thing popped up when I was rebooting again...thanks

        gomer309

          Topic Starter


          Intermediate

          again not sure if this is related or not.  my wife tried to open facebook on her account and got this pop up window
          there was a  problem starting  c\users\candee\appdata\local\conduit\backgroundcontainer\backgroundcontainer.dll the specified module could not be found.

          not sure if this conduit is the same one which appeared to have started my problems or not?

          thanks

          gomer309

            Topic Starter


            Intermediate

            sorry to be such a bother, but I did google this particular error and there are some steps out there which say how to remove, but I haven't done that cuz I wanted to wait for your input.  also I don't think my wife was trying to enter facebook, the computer was rebooted before that and I think she was simply logging on to her account and that is when the error showed up.  thanks.

            SuperDave

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            Please run AdwCleaner again and see what turns up.
            Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

            gomer309

              Topic Starter


              Intermediate

              don't know why, but on a whim I ran adw cleaner under my account and my wifes, both logs attached, my account first, hers second.  on the reboot, I didn't get the conduit box I mentioned in the last couple of posts when I logged on to her account (has never happened on mine) so maybe that piece is fixed.  I did get a box that said shwiconxp pop up, not sure why (again when I logged on to her account), I closed it.  unfortunately, the problem still exists within msngames telling me my browser etc (start of thread) and that other msn zone pop up window I mentioned earlier.  thanks..

              # AdwCleaner v3.014 - Report created 06/12/2013 at 17:32:28
              # Updated 01/12/2013 by Xplode
              # Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
              # Username : papa - PAPA-PC
              # Running from : C:\Users\papa\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MOWDBPR4\adwcleaner.exe
              # Option : Clean

              ***** [ Services ] *****


              ***** [ Files / Folders ] *****

              Folder Deleted : C:\Users\papa\AppData\Local\Google\Chrome\User Data\Default\Extensions\mpfapcdfbbledbojijcbcclmlieaoogk

              ***** [ Shortcuts ] *****


              ***** [ Registry ] *****

              Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}

              ***** [ Browsers ] *****

              -\\ Internet Explorer v11.0.9600.16428


              -\\ Google Chrome v

              [ File : C:\Users\papa\AppData\Local\Google\Chrome\User Data\Default\preferences ]


              [ File : C:\Users\Candee\AppData\Local\Google\Chrome\User Data\Default\preferences ]


              *************************

              AdwCleaner[R0].txt - [30029 octets] - [02/12/2013 17:49:05]
              AdwCleaner[R1].txt - [1228 octets] - [06/12/2013 17:31:32]
              AdwCleaner[S0].txt - [29992 octets] - [02/12/2013 17:53:12]
              AdwCleaner[S1].txt - [1153 octets] - [06/12/2013 17:32:28]

              ########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1213 octets] ##########
              # AdwCleaner v3.014 - Report created 06/12/2013 at 17:37:14
              # Updated 01/12/2013 by Xplode
              # Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
              # Username : Candee - PAPA-PC
              # Running from : C:\Users\Candee\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\QP5W6OP4\adwcleaner.exe
              # Option : Clean

              ***** [ Services ] *****


              ***** [ Files / Folders ] *****


              ***** [ Shortcuts ] *****


              ***** [ Registry ] *****

              Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [BackgroundContainer]
              Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
              Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B9C7CE32-DA91-43C2-B7E9-0E9AAFC675CD}
              Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{CFF4DB9B-135F-47C0-9269-B4C6572FD61A}
              Key Deleted : HKCU\Software\APN DTX
              Key Deleted : HKCU\Software\IM
              Key Deleted : HKCU\Software\ImInstaller
              Key Deleted : HKCU\Software\incredibar
              Key Deleted : HKCU\Software\InstallCore
              Key Deleted : HKCU\Software\MyWebSearch
              Key Deleted : HKCU\Software\AppDataLow\Toolbar
              Key Deleted : HKCU\Software\AppDataLow\Software\BackgroundContainer
              Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
              Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
              Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
              Key Deleted : HKCU\Software\AppDataLow\Software\Fun Web Products
              Key Deleted : HKCU\Software\AppDataLow\Software\FunWebProducts
              Key Deleted : HKCU\Software\AppDataLow\Software\I Want This
              Key Deleted : HKCU\Software\AppDataLow\Software\iWon_5k
              Key Deleted : HKCU\Software\AppDataLow\Software\MyWebSearch
              Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong
              Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar

              ***** [ Browsers ] *****

              -\\ Internet Explorer v11.0.9600.16428


              -\\ Google Chrome v

              [ File : C:\Users\papa\AppData\Local\Google\Chrome\User Data\Default\preferences ]


              [ File : C:\Users\Candee\AppData\Local\Google\Chrome\User Data\Default\preferences ]


              *************************

              AdwCleaner[R0].txt - [30029 octets] - [02/12/2013 17:49:05]
              AdwCleaner[R1].txt - [1228 octets] - [06/12/2013 17:31:32]
              AdwCleaner[R2].txt - [3081 octets] - [06/12/2013 17:36:28]
              AdwCleaner[S0].txt - [29992 octets] - [02/12/2013 17:53:12]
              AdwCleaner[S1].txt - [1293 octets] - [06/12/2013 17:32:28]
              AdwCleaner[S2].txt - [2451 octets] - [06/12/2013 17:37:14]

              ########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [2511 octets] ##########

              SuperDave

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              Download the Fix IE Utility to your desktop.

              Before running the utility, make sure that all your Internet Explorer windows are closed!

              * Extract the contents of the .zip file to your desktop.
              * Double click the Fix IE Utility button to run the tool.
              * Click Run Utility
              * Click OK when you see 'Re-registered all files'
              * Open Internet Explorer and see how it works.
              Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

              gomer309

                Topic Starter


                Intermediate

                well did as you said, but still same problem, browser doesn't meet ... and that annoying client unsupported window thing.  thanks

                SuperDave

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                Can you provide the link where you're getting that message?
                Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

                gomer309

                  Topic Starter


                  Intermediate

                  www.msngames.com, then click on online games. thanks

                  SuperDave

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                  I can open that link with IE 8 so I really don't understand why you're having problems with it.
                  Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

                  gomer309

                    Topic Starter


                    Intermediate

                    yeah, I don't understand it either.  I appreciate all your help, any further suggestions?

                    SuperDave

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                    When you ran MSFix-It did you click on the "Visit our Solution Center and select the IE tab?

                    Download Combofix from any of the links below, and save it to your DESKTOP
                    If your version of Windows defaults to you download folder you will need to copy it to your desktop.

                    Link 1
                    Link 2
                    Link 3

                    To prevent your anti-virus application interfering with  ComboFix we need to disable it. See here for a tutorial regarding how to do so if you are unsure.
                    • Close any open windows and double click ComboFix.exe to run it.

                      You will see the following image:


                    Click I Agree to start the program.

                    ComboFix will then extract the necessary files and you will see this:



                    As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to  have this pre-installed on your machine before doing any malware  removal. This will not occur in Windows Vista and 7

                    It will allow you to boot up into a special recovery/repair  mode that will allow us to more easily help you should your computer  have a problem after an attempted removal of malware.

                    If you did not have it installed, you will see the prompt below. Choose YES.



                    Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

                    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

                    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



                    Click on Yes, to continue scanning for malware.

                    When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).

                    Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.

                    Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.
                    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender