There are four main things that you need to check: your hardware, Windows settings, Skype settings and your connection.
Each of these steps below contains some things for you to check. Work through each area one by one to make sure that you check everything you need to. Remember, if everything looks OK here, your friend may have an issue with their speakers or headset. Let's get started:
1. HardwareOK, let's check your hardware:
Check that your microphone is plugged in
Check that you haven't accidentally clicked the microphone mute button on your device or headset
If you're in a loud environment, it might be hard for your friend to hear you. Consider moving to a quieter space.
Now that we've checked the above, it's time to make a test call:
In your Contact list, select Skype Test Call. It may also be called Echo / Sound Test Service or Skype Test Call (echo123).
If you can't find Skype Test Call, search for it by typing "echo" in the search box.
In the calling pane, click Call.
Follow the instructions you hear.
If you can hear your recorded message, it means that your microphone is working and the problem probably lies with your friend. Suggest that they take a look at this handy guide:
https://support.skype.com/en/faq/FA897/my-friend-can-t-hear-me-windows-desktop If you can't hear your recorded message, it's time to take a look at your Windows settings.
2. Windows settingsOK, let's check your Windows settings:
Use our Fix it tool to make sure that your settings are correct
Make sure that your version of Windows is up-to-date
Take a look at our dedicated sound guides
for Windows 7/8:
https://support.skype.com/faq/fa10330Windows XP:
https://support.skype.com/faq/fa11067and make sure everything is where it should be.
Still no luck? Time to take a look at your Skype settings.
3. Skype settingsSo your hardware and Windows settings look good. Let's take a look at Skype.
Firstly, make sure you and your friend are using the latest version of Skype.
Now, let's take a look at your microphone settings in Skype:
In the menu bar, click Tools > Options > Audio Settings.
Find the volume indicator and speak into the microphone. If it lights up and moves when you speak, your microphone is working correctly.
Audio settings options for microphone and volume.
If the volume indicator does not light up when you speak, make sure that the device you want to use as your microphone is selected in the drop-down list. If it’s not, click the down arrow and select your device.
Microphone selection options displayed in the drop-down menu.
You can also adjust your audio settings during a call. Simply click the call quality icon in the call bar (you may have to move your mouse to make the call bar appear):
Remember to make sure you're off mute as well.
If you still have a problem, it might be time to look at your internet connection.
4. ConnectionIf you've checked all of the above and you're still having problems, you might have a connection problem.
Check out our handy guide on solving connection problems:
https://support.skype.com/FAQ/fa12303Remember, if everything looks OK here, your friend may have an issue with their speakers or headset.
Suggest that they take a look at this handy guide:
https://support.skype.com/faq/fa348