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Author Topic: no response from scanner  (Read 1220 times)

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callum henderson

    Topic Starter


    Newbie

    • Experience: Familiar
    • OS: Windows 8
    no response from scanner
    « on: December 05, 2013, 02:29:20 AM »
    My Canon Mp499 printer is working fine, as is the copier. However, when trying to scan neither the scan button, nor opening the device and printers, right click, start scan, works. There is no message displayed, no activity from the printer at all - just nothing happens.

    gord99



      Beginner

      Thanked: 1
      • Computer: Specs
      • Experience: Experienced
      • OS: Windows Vista
      Re: no response from scanner
      « Reply #1 on: December 07, 2013, 07:40:44 AM »
      I have this problem with my HP Deskjet.  After much frustration I found a go around. That is to open the HP soulution center where I find clicks to operate the scanner.