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Author Topic: Malware lock out  (Read 3100 times)

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Mikie0427

    Topic Starter


    Newbie

    • Experience: Experienced
    • OS: Windows Vista
    Malware lock out
    « on: November 15, 2013, 08:42:18 AM »
    By the way, I read the "Read this before asking about malware removal".  I'm not able to download or do anything.  Just have a blank white screen.  Thanks again

    SuperDave

    • Malware Removal Specialist
    • Moderator


    • Genius
    • Thanked: 1010
    • Certifications: List
    • Experience: Expert
    • OS: Windows 8
    Re: Malware lock out
    « Reply #1 on: November 15, 2013, 12:22:28 PM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Please try booting your computer in Safe Mode with NetWorking. Download, install and run MBAM. If it runs, please try running it in Normal mode and post the log.

    Malwarebytes' Anti-Malware (MBAM)

    If you already have Malwarebytes be sure to check for updates before scanning!


    Download Malwarebytes Anti-Malware and save it to your desktop. Alternate download link

    •Double-click mbam-setup.exe and follow the prompts to install the program.

    •Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

    If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.

    •If an update is found, it will download and install the latest version.
    •Once the program has loaded, select Perform Quick Scan, then click Scan.

    •When the scan is complete, click OK, then Show Results to view the results.

    •Be sure that everything is checked, and click Remove Selected.

    •When completed, a log will open in Notepad. Save it to a convenient location like the Desktop.

    •The log is also automatically saved and can be viewed later by clicking the Logs tab in MBAM.

    Copy and Paste the contents of the report in your reply.

    •Exit MBAM.
    .
    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

    Mikie0427

      Topic Starter


      Newbie

      • Experience: Experienced
      • OS: Windows Vista
      Re: Malware lock out
      « Reply #2 on: December 05, 2013, 07:19:11 AM »
      Thank you, Dave.  I started in safe mode with networking but the same result.  Windows starts, I see my desk top, the icons load then the screen flickers and it goes blank.  The cursor is visible but nothing else.  When I turn off the machine, the reverse happens.  The desk top appears for a moment, then windows logs off and shuts down. :o ???

      SuperDave

      • Malware Removal Specialist
      • Moderator


      • Genius
      • Thanked: 1010
      • Certifications: List
      • Experience: Expert
      • OS: Windows 8
      Re: Malware lock out
      « Reply #3 on: December 05, 2013, 12:12:55 PM »
      If it doesn't boot with this disk, It's probably a hardware problem.

      We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

      Download the OTLPE Standard REATOGO Windows Recovery Environment.
      • Place a blank CD-R disc in to your CD burning drive.
      • Download OTLPEStd.exe and double-click on it to burn to a CD using an ISO Burner. One can be found here.
      • Reboot your system using the boot CD you just created.
      • Note : If you do not know how to set your computer to boot from CD follow the steps here
      • Your system should now display a REATOGO-X-PE desktop.
      • Double-click on the OTLPE icon.
      • When asked "Do you wish to load the remote registry", select Yes
      • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
      • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
      • OTL should now start. Change the following settings
      • Change Drivers to Non-Microsoft
      • Press Run Scan to start the scan.
      • When finished, the file will be saved  in drive C:\_OTL\MovedFiles
      • Copy this file to your USB drive if you do not have internet connection on this system
      • Please post the contents of the OTL.txt file in your reply.
      Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender