Gendel32.exe

[PCdoc]

Hi there,

Today I just went into the C: drive and found a gendel32.exe file in the root of c: I was wondering if it's a malicious file or is a left over from some software I installed or removed?? Google search shows people having different opinions about this file. Some say its a trojan, some say its a left over. I just wanna be sure my comp is safe. Though I deleted that file manually.

[Allan]

Old thread on neowin:

http://www.neowin.net/forum/topic/134781-what-is-gendel32exe/

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your

particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you

have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured,

any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any

programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a

USB storage device. I prefer a CD because a storage device can get infected. If you use a storage

device hold the shift key down while inserting the USB storage device for about 10 secs.

You will also have to transfer the logs you receive back to the good computer using the same method

until we can get the computer back on-line.
*************************************************************************
Please download



AdwCleaner by Xplode onto your Desktop.

• Please close all open programs and internet browsers.
• Double click on adwcleaner.exe to run the tool.
  
• Click on Delete or Clean.
  
• Confirm each time with OK
  
• Your computer will be rebooted automatically. A text file will open after the restart.
• Please post the content of that logfile in your reply.
• You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
  

*********************************************
Please download

Malwarebytes Anti-Malware from

here.
Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch
  
  Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See

Extra Note)

• Please save the log to a location you will remember.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2

prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the

computer, please do so immediately.
*************************************************
Please download Junkware Removal

Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection

before performing a scan. Click

this link to

see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and

select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.

[Allan]

Sorry Dave - my fault. It's not malware.

[SuperDave]

Sorry Dave - my fault. It's not malware.

That's ok but if you run the scans I bet you will find some malware. You don't have to post the logs, if you don't want to.

[PCdoc]

Hi SuperDave,

I ran AdwCleaner, it didnt find anything suspicious except some cookies etc. Malwarebytes also did not return anything. But When I run JRT, it gives error: Error during Execution "C:\Docume~1\Admin\Locals~1\Temp\jrt\get.bat" Access Denied

I have windows xp. I tried doing run as administrator etc but it still gives this error.

[SuperDave]

Ok, one final scan and we'll be done. BTW, what did you do to fix it?

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

[PCdoc]

BTW, I have licensed Eset NOD32 7.0 Installed in my system. Should I still perform this scan??

[SuperDave]

BTW, I have licensed Eset NOD32 7.0 Installed in my system. Should I still perform this scan??

Yes, please. This scan will scan your computer from outside the box, so to speak and is much more effective than any scanner installed on your computer.