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Author Topic: sudden BSOD when using uTorrent and Chrome, maybe not related  (Read 4049 times)

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chad

    Topic Starter


    Intermediate
  • Woo Woo
    Hola

    I Just got my first (then 2nd and 3rd) Blue Screen of Death in 4 years. This PC has been running totally fine for 2 years, never an issue. Running Windows 7 HP 64bit, Intel i5-2400 @ 3.1GHz, 8gb ram.

    After restarting I see an error report, I'll copy and paste below in case it's any help. I was using uTorrent 3.4.1 Build 31395 all 3 times, the system seems to sit idle quite fine and allow web browsing but once uTorrent is open, within 10-15 mins it crashes again. Also had Chrome Version 35.0.1916.153 m running.

    Probably unrelated but Recently my Bitdefender subscription ran out so I'm using MS Security Essentials. (Please don't yell at me!) have been on MSSE for about 2 weeks and will be back on Bitdefender within days.

    Does this sound like a dying HD? Have many pics/vids I would love NOT to lose forever! Should I make backing up a priority? Thanks for any assistance you can give.

    Crash report:

    Problem signature:
      Problem Event Name:   BlueScreen
      OS Version:   6.1.7601.2.1.0.768.3
      Locale ID:   3081

    Additional information about the problem:
      BCCode:   d1
      BCP1:   0000000000000028
      BCP2:   0000000000000002
      BCP3:   0000000000000000
      BCP4:   FFFFF880015786FD
      OS Version:   6_1_7601
      Service Pack:   1_0
      Product:   768_1

    Files that help describe the problem:
      C:\Windows\Minidump\061714-32573-01.dmp  (Do you need this pasted? Won't let me attach - need admin rights! I AM admin!)
      C:\Users\****\AppData\Local\Temp\WER-97219-0.sysdata.xml  (this is now missing)

    Allan

    • Moderator

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    • OS: Windows 10
    Re: sudden BSOD when using uTorrent and Chrome, maybe not related
    « Reply #1 on: June 17, 2014, 04:12:56 PM »
    Download BlueScreenView:
    http://www.nirsoft.net/utils/blue_screen_view.html
    unzip downloaded file and double click on BlueScreenView.exe to run the program.
    when scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

    chad

      Topic Starter


      Intermediate
    • Woo Woo
      Re: sudden BSOD when using uTorrent and Chrome, maybe not related
      « Reply #2 on: June 17, 2014, 05:30:00 PM »
      Cheers, thanks

      ==================================================
      Dump File         : 061714-32573-01.dmp
      Crash Time        : 17/06/2014 7:54:29 PM
      Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
      Bug Check Code    : 0x000000d1
      Parameter 1       : 00000000`00000028
      Parameter 2       : 00000000`00000002
      Parameter 3       : 00000000`00000000
      Parameter 4       : fffff880`015786fd
      Caused By Driver  : NETIO.SYS
      Caused By Address : NETIO.SYS+106fd
      File Description  :
      Product Name      :
      Company           :
      File Version      :
      Processor         : x64
      Crash Address     : ntoskrnl.exe+75b80
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\061714-32573-01.dmp
      Processors Count  : 4
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 274,672
      Dump File Time    : 17/06/2014 7:55:48 PM
      ==================================================

      ==================================================
      Dump File         : 061714-41777-01.dmp
      Crash Time        : 17/06/2014 7:36:50 PM
      Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
      Bug Check Code    : 0x000000d1
      Parameter 1       : 00000000`00000028
      Parameter 2       : 00000000`00000002
      Parameter 3       : 00000000`00000000
      Parameter 4       : fffff880`0173c6fd
      Caused By Driver  : NETIO.SYS
      Caused By Address : NETIO.SYS+106fd
      File Description  :
      Product Name      :
      Company           :
      File Version      :
      Processor         : x64
      Crash Address     : ntoskrnl.exe+75b80
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\061714-41777-01.dmp
      Processors Count  : 4
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 274,672
      Dump File Time    : 17/06/2014 7:38:23 PM
      ==================================================


      patio

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      • OS: Windows 7
      Re: sudden BSOD when using uTorrent and Chrome, maybe not related
      « Reply #3 on: June 17, 2014, 05:58:03 PM »
      Re-install your nVidia vid drivers and re-boot...
      If it still happens then you are using the wrong drivers...
      " Anyone who goes to a psychiatrist should have his head examined. "

      Allan

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      Re: sudden BSOD when using uTorrent and Chrome, maybe not related
      « Reply #4 on: June 18, 2014, 05:44:59 AM »
      The error report points to your network card / drivers.

      1) Have you recently updated any drivers?

      2) Do you allow Windows Update to install drivers?

      3) If the answer to the above two questions is no, please download and install the latest driver for your Ethernet card and/or wireless card.