Chinese symbols in Windows Live dialogue-box

[High1]

Hello

When I attempt to import photos from a camera, I get this: please see screenshot. I am not sure where this Chinese font has come from. If I go to Language, Clock, and Region in the Control Panel, and then Windows Live Language and Setting, what appears in the screenshot is what I can see.

If I then go to Region and Language | Location, it tells me United Kingdom, which is what it should say.

There are no viruses or malware - I frequently do the required checks.

I am tempted to say this may be a font problem, but this is the only Windows event that I can see Chinese in. I used to have Chinese installed a font so that I could be in English one moment and then, with the tab key, change to Chinese, but I uninstalled it months ago.

Thanks for any advice.

High1

[recovering disk space, attachment deleted by admin]

[DaveLembke]

My guess is that its remnants from

I used to have Chinese installed a font so that I could be in English one moment and then, with the tab key, change to Chinese, but I uninstalled it months ago.

Have you uninstalled Windows Live and reinstalled Windows Live yet?

http://support.microsoft.com/kb/938275

[High1]

Hello DaveLembke

Thanks for your reply.

That's not easy to do because the uninstallation process through the CP is all in Chinese! I'm clicking on buttons without knowing what they say.

Can I remove it in another way or just try installing a newer, English version, over what I have (2011)?

Thanks again.

[DaveLembke]

If there is a newer version you can definately try that, but if the newer version inherrits setting info from the prior, you will be right back to the original problem.

Question I have is.... why did you have chinese installed on this in the beginning if you cant read it?  I originally read this as that you can read this, but want it all back to english.

[High1]

I just needed five symbols in crystal clear type to decorate a Web page - I knew what those five symbols where, and no others!

[DaveLembke]

ok... fair enough... please try an update for that and see what happens. The worst case scenario is a reinstall of the OS, but there are things we can try before going that drastic.

Such as sometimes this info resides hidden in a user profile properties and so creating a new user account on this computer and then logging in under that user instead as yourself as also an admin to the system you may find that everything is in english.

I am currently dealing with trying to find a needle in a hay stack in my user profile of my one system at home which has a 1:09 delay between the time that you enter the user password and the desktop shows where I have a black screen with a pointer that I can move around in this black space. I created a new profile and the new profile logs in in 10 seconds cleanly.

[High1]

Hello Dave

I have downloaded Windows Essentials 2012 which, I think, Windows Live is part of.

Anyway, I downloaded a couple of photos into Windows Photo Gallery - part of Essentials as you will know - and the menu along the top (File | Print, etc) is in English - a relief! Windows Live Messenger, which I thought had given way to Skype, and also part of Live, is also in English.

So, it seems as if the older version, which was giving me the Chinese problem, has been pushed aside rather than inherited.

Thanks for all your help!

High1

[DaveLembke]

Sweet! Congrats on your success!