Author Topic: Zeroaccess Rootkit Removal? (Read 10650 times)

Rumson · « **on:** June 26, 2014, 11:23:51 AM »

Hello,
About 3 months ago I didnt know what I did but suddenly my windows laptop crashed and when I turned it back on the screen had lines across it and it kept putting me in the Blue Screen Of Death. The screen was scramble as if my graphic card wasent updated and so I couldent read the blue screen. After the screen dumped the files it just freezes, so I have to take my battery out and place it back inside and start my laptop up in safemode. The screen is still scrambled so I can barley read anything, my apologies if I dont post all the logs or missed a instruction on the Important: Read before posting fourm. I tried all the well known anti-virus like MBAM, norton and much more, but they've all only detected trojans and a few days later more trojans would appear, however ihijackthis would have a alert "Zeroaccess symptans found", and "Zeroaccess rootkit found". Now for my screen, I checked the graphics infor on my windows and for the graphic card names, date and all that information is says n/a. Also some games like minecraft it would say my graphics card is out of date or not updated. I soon learned about the zeroaccess and my only hope is compuerthope.

Here are my log files:

Adwcleaner:

# AdwCleaner v3.023 - Report created 20/04/2014 at 09:06:48
# Updated 01/04/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : skylar - SKYLAR-PC
# Running from : C:\Users\skylar\Downloads\adwcleaner.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16720

-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Users\skylar\AppData\Roaming\Mozilla\Firefox\Profiles\52be17iq.default\prefs.js ]

-\\ Google Chrome v34.0.1847.116

[ File : C:\Users\skylar\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [765 octets] - [20/04/2014 09:06:48]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [824 octets] ##########
# AdwCleaner v3.213 - Report created 26/06/2014 at 12:53:58
# Updated 23/06/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : skylar - SKYLAR-PC
# Running from : C:\Users\skylar\Downloads\adwcleaner_3.213.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

File Found : C:\Users\skylar\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage
File Found : C:\Users\skylar\AppData\Roaming\Mozilla\Firefox\Profiles\52be17iq.default\invalidprefs.js
File Found : C:\Users\skylar\AppData\Roaming\Mozilla\Firefox\Profiles\52be17iq.default\user.js
File Found : C:\Users\skylar\daemonprocess.txt
File Found : C:\Windows\System32\Tasks\GoforFilesUpdate
Folder Found : C:\Program Files (x86)\VideoPlayerV3
Folder Found : C:\ProgramData\Tarma Installer

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\a55dbdfe634ed41
Key Found : HKCU\Software\InstalledThirdPartyPrograms
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{03F998B2-0E00-11D3-A498-00104B6EB52E}
Key Found : [x64] HKCU\Software\InstalledThirdPartyPrograms
Key Found : HKLM\SOFTWARE\a55dbdfe634ed41
Key Found : HKLM\SOFTWARE\Classes\AppID\{608D3067-77E8-463D-9084-908966806826}
Key Found : HKLM\SOFTWARE\Classes\AppID\Launcher.EXE
Key Found : HKLM\SOFTWARE\Classes\CLSID\{0B79C149-3B19-40DE-92BF-1A3AD9C1DA9D}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{229C56BB-A36A-4323-8C82-B136DF45697D}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{33E2B3CB-322E-4CBE-89F2-C06F5A35DB46}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{51080E66-F357-4F2A-9BFC-2456695883B5}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{537AD3CF-DE2B-4A1C-8279-C946B7E490D4}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{5BF7365D-25FF-40F3-8DEE-06ABEDF177CC}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{6DDA37BA-0553-499A-AE0D-BEBA67204548}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{78E9D883-93CD-4072-BEF3-38EE581E2839}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{83AC1413-FCE4-4A46-9DD5-4F31F306E71F}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{A10A1344-B533-4C9E-BE4E-4C5BC4953047}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{B4DE90BB-150D-4B33-95FE-6BAAC97E1C21}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{BA94BCE1-7E60-422D-9E7D-B853BC03FE78}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{BDCE611F-FDAA-4B10-A8E8-220A7897A69F}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{D0F1E414-1FAE-466C-B122-DE735B7BFF9D}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{E458510C-1DD5-4A05-8C4C-53BEF69C05E7}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Found : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Found : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{BEAA0C04-ED15-4C17-800B-28716025A4E4}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{C4C4F1F4-3074-4CB6-9FB8-0A64273166F0}
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\jbpkiefagocgkmemidfngdkamloieekf
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\lbidgdoiglndbjlcnnifemecdhnpeabo
Key Found : HKLM\Software\MediaViewerV1
Key Found : HKLM\Software\MediaViewV1
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\datamngrUI_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\datamngrUI_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\privitizevpn_rasapi32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\privitizevpn_rasmancs
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_slender_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_slender_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASMANCS
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\AutoplayHandlers\Handlers\IMShowVolumeOnArrival
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{872F3C0B-4462-424C-BB9F-74C6899B9F92}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\Software\SoftwareUpdater
Key Found : HKLM\Software\Vittalia
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Value Found : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [[email protected]]
Value Found : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [[email protected]]

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16720

-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Users\skylar\AppData\Roaming\Mozilla\Firefox\Profiles\52be17iq.default\prefs.js ]

-\\ Google Chrome v34.0.1847.116

[ File : C:\Users\skylar\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found [Extension] : dedmngkbaffkenlfdcbganndoghblmap
Found [Extension] : poheodfamflhhhdcmjfeggbgigeefaco
Found [Extension] : zzzzzzzzzzzzzzzzoibponkmmpgpmjgl

*************************

AdwCleaner[R0].txt - [6417 octets] - [20/04/2014 09:06:48]
AdwCleaner[S0].txt - [963 octets] - [20/04/2014 09:09:18]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [6536 octets] ##########

Malwarebytes:

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 4/18/2014
Scan Time: 4:47:47 PM
Logfile: Malwarebytes log.txt
Administrator: Yes

Version: 2.00.1.1004
Malware Database: v2014.04.18.07
Rootkit Database: v2014.03.27.01
License: Trial
Malware Protection: Disabled
Malicious Website Protection: Disabled
Chameleon: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: skylar

Scan Type: Hyper Scan
Result: Completed
Objects Scanned: 203393
Time Elapsed: 5 min, 52 sec

Memory: Enabled
Startup: Enabled
Filesystem: Disabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 16
PUP.Optional.MediaViewer.A, HKLM\SOFTWARE\WOW6432NODE\MediaViewerV1alpha1933, , [0ec1be6d6912320415057601a1619967],
PUP.Optional.MediaView.A, HKLM\SOFTWARE\WOW6432NODE\MediaViewV1alpha3187, , [e1ee9794067555e1ed784234a55d03fd],
PUP.Optional.Webexp, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Webexp Enhanced, , [7c53fa31b0cb9f975c561a64a35fb44c],
PUP.Optional.SweetIM.A, HKLM\SOFTWARE\WOW6432NODE\SWEETIM, , [7b5438f328531125f5dbb6df3fc430d0],
PUP.Optional.SoftwareUpdater.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\SRVUPDATER, , [f0dfbc6f58235bdbd559d8baae556a96],
PUP.Optional.TidyNetwork.A, HKU\S-1-5-21-2315416872-793525406-2750974540-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\TidyNetwork, , [f5dad457671458de4559185ef30f4db3],
PUP.Optional.MediaViewer.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\MediaViewerV1alpha1933, , [08c76cbf3b4093a319e25909c73be719],
PUP.Optional.MediaView.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\MediaViewV1alpha3187, , [04cbc06bf08bc4729896174c19e9d927],
PUP.Optional.WebExpEnhanced.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{dcce0802-57e0-44b0-9e01-60f691e4e61c}, , [359a15161c5fed497a8b8f9d986cd12f],
PUP.Optional.WebExpEnhanced.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{DCCE0802-57E0-44B0-9E01-60F691E4E61C}, , [359a15161c5fed497a8b8f9d986cd12f],
PUP.Optional.WebExpEnhanced.A, HKLM\SOFTWARE\CLASSES\TYPELIB\{904891f8-1d9d-41a1-8067-072fc258daf0}, , [359a15161c5fed497a8b8f9d986cd12f],
PUP.Optional.WebExpEnhanced.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{88AB253C-0CBE-462F-BB46-327326AD914A}, , [359a15161c5fed497a8b8f9d986cd12f],
PUP.Optional.WebExpEnhanced.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{88AB253C-0CBE-462F-BB46-327326AD914A}, , [359a15161c5fed497a8b8f9d986cd12f],
PUP.Optional.WebExpEnhanced.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{904891f8-1d9d-41a1-8067-072fc258daf0}, , [359a15161c5fed497a8b8f9d986cd12f],
PUP.Optional.WebExpEnhanced.A, HKU\S-1-5-21-2315416872-793525406-2750974540-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{DCCE0802-57E0-44B0-9E01-60F691E4E61C}, , [359a15161c5fed497a8b8f9d986cd12f],
PUP.Optional.WebExpEnhanced.A, HKU\S-1-5-21-2315416872-793525406-2750974540-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{DCCE0802-57E0-44B0-9E01-60F691E4E61C}, , [359a15161c5fed497a8b8f9d986cd12f],

Registry Values: 9
PUP.Optional.WebExpEnhanced.A, HKLM\SOFTWARE\WOW6432NODE\MOZILLA\FIREFOX\EXTENSIONS|[email protected], C:\Program Files (x86)\WebexpEnhancedV1\WebexpEnhancedV1alpha372\ff, , [13bcb378dc9fa690cbc25f1c54ae28d8]
PUP.Optional.VideoPlayer.A, HKLM\SOFTWARE\WOW6432NODE\MOZILLA\FIREFOX\EXTENSIONS|[email protected], C:\Program Files (x86)\VideoPlayerV3\VideoPlayerV3beta607\ff, , [626d9398463575c198febdb42bd750b0]
PUP.Optional.MediaViewer.A, HKLM\SOFTWARE\WOW6432NODE\MOZILLA\FIREFOX\EXTENSIONS|[email protected], C:\Program Files (x86)\MediaViewerV1\MediaViewerV1alpha1933\ff, , [319e0b20324965d1829917600af82dd3]
PUP.Optional.MediaView.A, HKLM\SOFTWARE\WOW6432NODE\MOZILLA\FIREFOX\EXTENSIONS|[email protected], C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha3187\ff, , [775879b246352b0bacba562081816f91]
PUP.Optional.SweetIM.A, HKLM\SOFTWARE\WOW6432NODE\SWEETIM|simapp_id, 11111111, , [7b5438f328531125f5dbb6df3fc430d0]
PUP.Optional.SoftwareUpdater.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\SRVUPDATER|ImagePath, C:\Program Files (x86)\SoftwareUpdater\UpdaterService.exe, , [f0dfbc6f58235bdbd559d8baae556a96]
Trojan.Agent, HKU\S-1-5-18-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|{B73E8D2C-A760-473C-AFB8-BE409DBEDE9E}, regsvr32.exe /s "C:\Users\skylar\AppData\Local\{5024BDD7-4D53-4316-A047-A3FED2931958}\{B73E8D2C-A760-473C-AFB8-BE409DBEDE9E}\bbidpcob.dll", , [cd0251da32494aeca3f96986c14156aa]
Trojan.Agent, HKU\S-1-5-19-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|{B73E8D2C-A760-473C-AFB8-BE409DBEDE9E}, regsvr32.exe /s "C:\Users\skylar\AppData\Local\{5024BDD7-4D53-4316-A047-A3FED2931958}\{B73E8D2C-A760-473C-AFB8-BE409DBEDE9E}\bbidpcob.dll", , [448bfd2e7407d75f7e1e2cc3d82aa15f]
Trojan.Agent, HKU\S-1-5-20-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|{B73E8D2C-A760-473C-AFB8-BE409DBEDE9E}, regsvr32.exe /s "C:\Users\skylar\AppData\Local\{5024BDD7-4D53-4316-A047-A3FED2931958}\{B73E8D2C-A760-473C-AFB8-BE409DBEDE9E}\bbidpcob.dll", , [7e5178b3a3d8af87a5f79659936f56aa]

Registry Data: 0
(No malicious items detected)

Folders: 8
PUP.Optional.MediaViewer.A, C:\Program Files (x86)\MediaViewerV1\MediaViewerV1alpha1933, , [08c76cbf3b4093a319e25909c73be719],
PUP.Optional.MediaViewer.A, C:\Program Files (x86)\MediaViewerV1\MediaViewerV1alpha1933\ff, , [08c76cbf3b4093a319e25909c73be719],
PUP.Optional.MediaViewer.A, C:\Program Files (x86)\MediaViewerV1\MediaViewerV1alpha1933\ff\chrome, , [08c76cbf3b4093a319e25909c73be719],
PUP.Optional.MediaViewer.A, C:\Program Files (x86)\MediaViewerV1\MediaViewerV1alpha1933\ff\chrome\content, , [08c76cbf3b4093a319e25909c73be719],
PUP.Optional.MediaView.A, C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha3187, , [04cbc06bf08bc4729896174c19e9d927],
PUP.Optional.MediaView.A, C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha3187\ff, , [04cbc06bf08bc4729896174c19e9d927],
PUP.Optional.MediaView.A, C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha3187\ff\chrome, , [04cbc06bf08bc4729896174c19e9d927],
PUP.Optional.MediaView.A, C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha3187\ff\chrome\content, , [04cbc06bf08bc4729896174c19e9d927],

Files: 7
PUP.Optional.MediaViewer.A, C:\Program Files (x86)\MediaViewerV1\MediaViewerV1alpha1933\uninstall.exe, , [08c76cbf3b4093a319e25909c73be719],
PUP.Optional.MediaViewer.A, C:\Program Files (x86)\MediaViewerV1\MediaViewerV1alpha1933\ff\chrome.manifest, , [08c76cbf3b4093a319e25909c73be719],
PUP.Optional.MediaViewer.A, C:\Program Files (x86)\MediaViewerV1\MediaViewerV1alpha1933\ff\chrome\content\ffMediaViewerV1alpha1933.js, , [08c76cbf3b4093a319e25909c73be719],
PUP.Optional.MediaView.A, C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha3187\uninstall.exe, , [04cbc06bf08bc4729896174c19e9d927],
PUP.Optional.MediaView.A, C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha3187\ff\chrome.manifest, , [04cbc06bf08bc4729896174c19e9d927],
PUP.Optional.MediaView.A, C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha3187\ff\chrome\content\ffMediaViewV1alpha3187.js, , [04cbc06bf08bc4729896174c19e9d927],
PUP.Optional.MediaView.A, C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha3187\ff\chrome\content\ffMediaViewV1alpha3187ffaction.js, , [04cbc06bf08bc4729896174c19e9d927],

Physical Sectors: 0
(No malicious items detected)

(end)

Security Check:

Results of screen317's Security Check version 0.99.85
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 10 Out of date!
``````````````Antivirus/Firewall Check:``````````````[/u]
Windows Security Center service is not running! This report may not be accurate!
Norton 360
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````[/u]
Spybot - Search & Destroy
TuneUp360
Java 7 Update 45
Java version out of Date!
Adobe Flash Player 12.0.0.77 Flash Player out of Date!
Adobe Reader 10.1.5 Adobe Reader out of Date!
Mozilla Firefox (26.0)
Google Chrome 33.0.1750.154
Google Chrome 34.0.1847.116
````````Process Check: objlist.exe by Laurent````````[/u]
`````````````````System Health check`````````````````[/u]
Total Fragmentation on Drive C:
````````````````````End of Log``````````````````````[/u]

SuperDave · « **Reply #1 on:** June 26, 2014, 04:29:07 PM »

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
The BSOD was probably caused by your screen or the graphics card. Have you tried another monitor on that laptop?

Remove the Adware:

Please close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Delete.
Confirm each time with OK
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile in your reply.
You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

*********************************************
Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

Be sure to print out and follow the instructions provided on that same page for performing a scan.
Caution: This is a beta version so also read the disclaimer and back up all your data before using.
When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
Copy and paste the contents of these two log files in your next reply.

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.

Rumson · « **Reply #2 on:** June 27, 2014, 10:20:38 AM »

Thank you Dave for trying to help me with this problem.
But does the rootkit have anything to do with my graphics card? Or how do I get it fixed?

My Logs:

adwCleaner Logs:

# AdwCleaner v3.213 - Report created 27/06/2014 at 12:00:50
# Updated 23/06/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : skylar - SKYLAR-PC
# Running from : C:\Users\skylar\Downloads\adwcleaner_3.213.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16720

-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Users\skylar\AppData\Roaming\Mozilla\Firefox\Profiles\52be17iq.default\prefs.js ]

-\\ Google Chrome v34.0.1847.116

[ File : C:\Users\skylar\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Search Provider] : hxxp://search.aol.com/aol/search?query={searchTerms}
Deleted [Search Provider] : hxxp://nortonsafe.search.ask.com/web?q={searchTerms}&o=APN10506&l=dis&prt=360&chn=retail&geo=US&ver=21&locale=en_US&gct=sb&qsrc=2869
Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}

*************************

AdwCleaner[R1].txt - [969 octets] - [27/06/2014 11:41:34]
AdwCleaner[S0].txt - [7290 octets] - [20/04/2014 09:09:18]
AdwCleaner[S1].txt - [1203 octets] - [27/06/2014 12:00:50]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1263 octets] ##########

Malewarebytes Anti-Rootkit Logs:

Malwarebytes Anti-Rootkit BETA 1.07.0.1012
www.malwarebytes.org

Database version: v2014.06.27.06

Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 10.0.9200.16721
skylar :: SKYLAR-PC [administrator]

6/27/2014 11:16:10 AM
mbar-log-2014-06-27 (11-16-10).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 316204
Time elapsed: 18 minute(s), 14 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

Malwarebytes Anti-rootkit Log 2:

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1012

(c) Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

System is currently in a safe mode

Account is Administrative

Internet Explorer version: 10.0.9200.16721

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.596000 GHz
Memory total: 6430400512, free: 5284900864

Downloaded database version: v2014.06.27.06
Downloaded database version: v2014.06.23.02
Initializing...
======================
------------ Kernel report ------------
06/27/2014 11:15:59
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\System32\drivers\imofugc.sys
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\NISx64\1502000.026\SYMDS64.SYS
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\system32\drivers\NISx64\1502000.026\SYMEFA64.SYS
\SystemRoot\System32\Drivers\PxHlpa64.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\drivers\ws2ifsl.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\NETw5v64.sys
\SystemRoot\system32\DRIVERS\risdpe64.sys
\SystemRoot\system32\DRIVERS\rimspe64.sys
\SystemRoot\system32\DRIVERS\rixdpe64.sys
\SystemRoot\system32\drivers\1394ohci.sys
\SystemRoot\system32\DRIVERS\k57nd60a.sys
\SystemRoot\system32\DRIVERS\itecir.sys
\SystemRoot\system32\DRIVERS\ITECIRfilter.sys
\SystemRoot\system32\drivers\i8042prt.sys
\SystemRoot\system32\drivers\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\drivers\cdrom.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\drivers\wmiacpi.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\tap0901.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\framebuf.dll
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\drivers\hidusb.sys
\SystemRoot\system32\drivers\HIDCLASS.SYS
\SystemRoot\system32\drivers\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\drivers\kbdhid.sys
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\shell32.dll
\Windows\System32\sechost.dll
\Windows\System32\Wldap32.dll
\Windows\System32\imagehlp.dll
\Windows\System32\usp10.dll
\Windows\System32\gdi32.dll
\Windows\System32\nsi.dll
\Windows\System32\shlwapi.dll
\Windows\System32\lpk.dll
\Windows\System32\clbcatq.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\user32.dll
\Windows\System32\advapi32.dll
\Windows\System32\ole32.dll
\Windows\System32\difxapi.dll
\Windows\System32\urlmon.dll
\Windows\System32\msctf.dll
\Windows\System32\imm32.dll
\Windows\System32\iertutil.dll
\Windows\System32\wininet.dll
\Windows\System32\psapi.dll
\Windows\System32\ws2_32.dll
\Windows\System32\msvcrt.dll
\Windows\System32\setupapi.dll
\Windows\System32\normaliz.dll
\Windows\System32\comdlg32.dll
\Windows\System32\kernel32.dll
\Windows\System32\oleaut32.dll
\Windows\System32\KernelBase.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\crypt32.dll
\Windows\System32\devobj.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\comctl32.dll
\Windows\System32\wintrust.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\msasn1.dll
\Windows\SysWOW64\normaliz.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa80063c0790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa8006192050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa80063c0790, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80063c01e0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80063c0790, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8006192050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 117D34E4

Partition information:

Partition 0 type is Other (0xde)
Partition is NOT ACTIVE.
Partition starts at LBA: 63 Numsec = 80262

Partition 1 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 80325 Numsec = 30720000
Partition file system is NTFS
Partition is bootable

Partition 2 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 30800325 Numsec = 945970795

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-62-976753168-976773168)...
Done!
Scan finished
=======================================

Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-80325-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished

JRT Logs:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by skylar on Fri 06/27/2014 at 12:09:00.97
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-2315416872-793525406-2750974540-1000\Software\wajam
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110111251155}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\stub_455_softonic_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\stub_455_softonic_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110111251155}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\stub_455_softonic_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\stub_455_softonic_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2455}

~~~ Files

~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{00C018DC-476B-4D7D-9387-4DEC2BA4053B}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0104AE5F-DBC3-449F-B983-9ACEA5FBF2BD}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{01A9B683-4E1A-47F8-902B-CD4DD23E8722}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{02121EC9-E153-40B3-92BF-666A4EA27899}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{026ABE86-73C2-40D0-8D2C-256FDB979B66}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{02A6E0F5-8BAB-4CE5-909E-CC9DF6F0CBFA}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{03E97242-3D10-4C4E-9337-2F03B44D1C44}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0417AA66-05EC-4498-87A2-CFE6B0ADFCF5}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{055941A7-6787-4D86-8A80-0D8122CA090E}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{05D75AAE-6937-4B99-A31C-4C1A88C81442}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0606032B-88BD-4C40-8E9B-4D9BD3984040}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{068777B5-77CF-4C91-BC4A-633EDC4CE0F4}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0695010A-1A0F-4923-A598-A25AC651FE46}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{06D65585-CF0C-4A80-88A9-79FF881EBC3A}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{07582395-C05A-4C8B-9892-50DBF861DB08}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{079E9110-059B-46AA-8C73-9EE789742B8D}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{081A7E6E-FE59-4649-B251-8E162183C620}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{088E6603-79AE-4F8B-AA8E-FA9A4D095A7C}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0896FD67-249C-42D7-9EC9-AA5993D4E987}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{08D847BB-B4C9-4A1E-97AF-6C71FDE40B8F}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{08F74E4F-F562-4375-AE64-A8FDB1D45C9F}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0955FC07-4C8F-4435-9EF4-9AAF669B968E}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{09627FD9-6B44-4D52-BCFB-5DAE73F32C8F}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{096A3FE8-7BC5-403E-9EC5-E4C9BFC3B9A0}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{09F133D6-9D2A-4408-85EB-C2CF4B8D84FA}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0A2361F5-AFF8-4CE7-B912-D2B2763FF1B1}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0A42018F-4E41-4963-BE5C-1A697409C382}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0A8326A5-EB5C-4393-A5B5-B0203213B2B6}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0AC7D876-0AB1-41BC-BFA9-F96917966FE4}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0AD847E4-8466-44B4-A6B8-807CE2B7B717}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0B37067A-8A3D-4615-A4E5-83509C0B88C6}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0B7F6143-1FD2-4531-944E-83E76CBFD282}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0BA67589-5500-4220-9F2E-57E19DA8B124}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0BD94787-AD22-4138-8181-D978CA48CDCA}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0BE1C961-E34E-45D9-A443-75EB7C8C02F9}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0C00D8BE-B404-4B1D-99A6-35DAB0F92436}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0CCAB0CB-D191-4C42-831C-B4B61F2A54D4}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0D385DAC-3B06-4268-B4F7-F470751E67E4}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0D539FB4-5A30-48B1-BF92-7857013878F0}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0D76BA3F-297E-46D5-ABDE-810D8708ED95}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0ED188EB-768F-4FB8-A0E3-A9E44B268BB9}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0F01967D-722D-45A8-AD6D-FCCBE759B987}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0F123F51-8189-4048-9116-84EE6A2BC3FB}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{0F32FDBB-66CF-4C2F-9E34-8C564386ABAC}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{128E044F-F42B-486F-9C51-59E4F8A15141}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{130305F5-8D1F-4084-8F7E-2D02052C7D5E}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{14028547-6C2B-4857-B100-8629F3F1C672}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{14270A99-1D1D-4CE9-865E-CC2D36A4C23B}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{1434787E-B59C-4A2A-BD00-7AE4F73AC4EC}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{1441CAA2-1E92-42F6-AED2-7B92F1222392}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{1472E5C7-0274-4471-8965-E1512A00821E}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{15723B68-B3A3-43BD-BF51-AAFDEF0248A9}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{15B26600-3CDC-4022-AD2B-E1D46BA4D247}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{15E7A6E6-C16C-4EAE-B944-AD0FAF42F38A}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{16240F86-CB4A-43A4-91B6-237EE22A6018}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{1675511A-919A-4256-A8F0-DF5FFB2297C2}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{169332EE-99B8-4C8B-BE19-F3DD857B3DB2}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{16B4F966-B615-4156-97E2-F81B41E9C4BC}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{17C9D451-9763-48BE-886D-CE41B48CE9FF}
Successfully deleted: [Empty Folder] C:\Users\skylar\appdata\local\{18296B80-19BD-4451-8112-019D7C7D4262}
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SuperDave · « **Reply #3 on:** June 27, 2014, 01:34:33 PM »

Quote

But does the rootkit have anything to do with my graphics card? Or how do I get it fixed?

No, the rootkit doesn't have anything to do with the card. If it indeed, the card that is bad, you will need a new one but it could also be a problem with the laptop screen itself. That's why I asked if you tried connecting another monitor to the laptop.
*******************************************
I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the

button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

Click on to download the ESET Smart Installer. Save it to your desktop.
Double click on the icon on your desktop.

•Check

•Click the

button.
•Accept any security warnings from your browser.

Leave the check mark next to Remove found threats.

•Check

•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push

•Push

, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the

button.
•Push

A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

Rumson · « **Reply #4 on:** June 28, 2014, 08:49:33 AM »

I already tried connecting my computer to another monitor and the screen is still scrambled on the monitor. Also Im not sure if this is important but im going to point it out just incase, the day I think I got the virus or whenever my screen scrambled I found a nvidia software installed mysteriously. Also too a while back when I did a norton full system scan the screen goes back to normal and I could log onto normal mode and it would scrambled again a few hours. Ive repeated this for a while but finally the full system scan didnt work anymore.

Here are my logs, I didnt select remove threats but im doing another scan with it.

ESETSmartInstaller@High as downloader log:
all ok
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.7587
# api_version=3.0.2
# EOSSerial=99bd44328254bb47b7f71470b757f1c8
# engine=18923
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=false
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2014-06-28 04:26:25
# local_time=2014-06-28 12:26:25 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode_1='Norton Internet Security'
# compatibility_mode=3597 16777214 100 100 3548633 166436170 0 0
# compatibility_mode_1=''
# compatibility_mode=5893 16776573 100 94 0 155473035 0 0
# scanned=317427
# found=3
# cleaned=0
# scan_time=9045
sh=48EF8B4E06E0F1D3C06C4D6E1EA2B6CE48AA5231 ft=1 fh=ac26df35aa8ade69 vn="a variant of Win32/Adware.Yontoo.B application" ac=I fn="C:\AdwCleaner\Quarantine\C\ProgramData\Tarma Installer\{C049526F-B3EB-4151-9B11-B11F00F53A96}\_Setupx.dll.vir"
sh=67826B6C2B514B1529CDA5A7E66B5FDD063B7A17 ft=0 fh=0000000000000000 vn="Win32/TrojanDownloader.Tracur.V trojan" ac=I fn="C:\Users\skylar\AppData\Local\Google\Chrome\User Data\Default\Users\cfoankhmnndlmnecdcnmajobenefkghi\background.js"
sh=E5D1025EE6FBE6F0297D3620A56134E472587A3F ft=0 fh=0000000000000000 vn="Java/Exploit.Agent.PDX trojan" ac=I fn="C:\Users\skylar\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\18\1fc2fa92-5044f534"
ESETSmartInstaller@High as downloader log:
all ok

SuperDave · « **Reply #5 on:** June 28, 2014, 01:13:17 PM »

Quote

I already tried connecting my computer to another monitor and the screen is still scrambled on the monitor.

That would indicate that they're something wrong with your graphics card. You could download new drivers for the card. Did you check your Device Manager to see if there are any yellow warning icons?
Beside that screen problem how is everything else working?

Rumson · « **Reply #6 on:** June 29, 2014, 11:26:58 AM »

Everything else seems fine, I did another scan with Ihijackthis and the zeroaccess is gone, I just got the BSOD and screen problem.

Thank you very much Dave, you helped me alot and saved me alot of trouble.

SuperDave · « **Reply #7 on:** June 29, 2014, 01:06:36 PM »

HiJackthis is an obsolete scanner and I hardly ever use it. Let's do some cleanup.

This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

Activate UAC (optional; some users prefer to keep it off)
Remove disinfection tools
Create Registry backup
Purge System Restore Points
Re-set system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
**********************************************
Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.

Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.

This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
***********************************************
Go to Microsoft Windows Update and get all critical updates.

----------

I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

Rumson · « **Reply #8 on:** June 29, 2014, 05:47:34 PM »

Thanks Dave!
Is it possible to somehow fix my scrambled laptop screen without buying a new graphics card? Or post another thread on the fourms about it?

SuperDave · « **Reply #9 on:** June 30, 2014, 01:06:42 PM »

Once a card goes bad, that's it. You can do a search in the hardware forum but I think you will need a new card.

Computer Hope Forum

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Author Topic: Zeroaccess Rootkit Removal? (Read 10650 times)

Rumson

Zeroaccess Rootkit Removal?

SuperDave

Re: Zeroaccess Rootkit Removal?

Rumson

Re: Zeroaccess Rootkit Removal?

SuperDave

Re: Zeroaccess Rootkit Removal?

Rumson

Re: Zeroaccess Rootkit Removal?

SuperDave

Re: Zeroaccess Rootkit Removal?

Rumson

Re: Zeroaccess Rootkit Removal?

SuperDave

Re: Zeroaccess Rootkit Removal?

Rumson

Re: Zeroaccess Rootkit Removal?

SuperDave

Re: Zeroaccess Rootkit Removal?