Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Logs for Malware Removal (Firefox tabs not opening to home (Google)  (Read 5175 times)

0 Members and 1 Guest are viewing this topic.


    Topic Starter


    Thanked: 1
    Didn't have Spybot.
    Step 1: House Cleaning with CCleaner Slim was done, however, I didn't back up my registry because those instructions were at the bottom of the CCleaner Slim instructions.   :(
    Step 2: AdwCleaner (NOTE: there is no DELETE to click on--clicked on SCAN instead, and then Uninstall/or/Remove.  Logfile that was printed immediately after reboot follows:

    # AdwCleaner v3.216 - Report created 23/07/2014 at 01:31:40
    # Updated 17/07/2014 by Xplode
    # Operating System : Windows Vista (TM) Business Service Pack 2 (32 bits)
    # Username : SallyK - SALLYK-PC
    # Running from : C:\Users\SallyK\Downloads\adwcleaner_3.216(1).exe
    # Option : Clean

    ***** [ Services ] *****

    ***** [ Files / Folders ] *****

    Folder Deleted : C:\Program Files\Conduit
    Folder Deleted : C:\Program Files\SearchProtect
    Folder Deleted : C:\Users\SallyK\AppData\Local\Conduit
    Folder Deleted : C:\Users\SallyK\AppData\Local\SearchProtect
    Folder Deleted : C:\Users\SallyK\AppData\LocalLow\Conduit
    Folder Deleted : C:\Users\SallyK\AppData\Local\Google\Chrome\User Data\Default\Extensions\bopakagnckmlgajfccecajhnimjiiedh
    File Deleted : C:\END

    ***** [ Shortcuts ] *****

    ***** [ Registry ] *****

    Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\bopakagnckmlgajfccecajhnimjiiedh
    Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3298573
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
    Key Deleted : HKCU\Software\Conduit
    Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
    Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
    Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
    Key Deleted : HKLM\Software\Conduit
    Data Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~1\SearchProtect\SearchProtect\bin\SPVC32Loader.dll

    ***** [ Browsers ] *****

    -\\ Internet Explorer v9.0.8112.16561

    -\\ Mozilla Firefox v31.0 (x86 en-US)

    [ File : C:\Users\SallyK\AppData\Roaming\Mozilla\Firefox\Profiles\p4pla5p6.default\prefs.js ]

    Line Deleted : user_pref("CT3298573.FF19Solved", "true");
    Line Deleted : user_pref("CT3298573.UserID", "UN30821970678816461");
    Line Deleted : user_pref("CT3298573.browser.search.defaultthis.en gineName", "true");
    Line Deleted : user_pref("CT3298573.fullUserID", "UN30821970678816461.IN.20130802110436");
    Line Deleted : user_pref("CT3298573.installDate", "02/08/2013 11:04:36");
    Line Deleted : user_pref("CT3298573.installSessionId", "{AC1BB648-3025-4996-8529-883F96A5F0D4}");
    Line Deleted : user_pref("CT3298573.installSp", "TRUE");
    Line Deleted : user_pref("CT3298573.installerVersion", "");
    Line Deleted : user_pref("CT3298573.keyword", "true");
    Line Deleted : user_pref("CT3298573.originalHomepage", "about:home");
    Line Deleted : user_pref("CT3298573.originalSearchAddressUrl", "");
    Line Deleted : user_pref("CT3298573.originalSearchEngine", "");
    Line Deleted : user_pref("CT3298573.originalSearchEngineName", "");
    Line Deleted : user_pref("CT3298573.searchRevert", "false");
    Line Deleted : user_pref("CT3298573.searchUserMode", "2");
    Line Deleted : user_pref("CT3298573.smartbar.homepage", "true");
    Line Deleted : user_pref("CT3298573.versionFromInstaller", "");
    Line Deleted : user_pref("CT3298573.xpeMode", "0");
    Line Deleted : user_pref("Smartbar.ConduitHomepagesList", "hxxp://search.conduit.com/?ctid=CT3298573&octid=CT3298573&SearchSource=61&CUI=UN30821970678816461&UM=2&UP=SPE30BB231-4C9F-40CD-9F4F-350251263605");
    Line Deleted : user_pref("Smartbar.SearchFromAddressBarSavedUrl", "");
    Line Deleted : user_pref("browser.newtab.url", "hxxp://www.trovi.com/?gd=&ctid=CT3324774&octid=EB_ORIGINAL_CTID&ISID=M16DF97F4-A9D7-4493-AD3C-55211C1EE2D6&SearchSource=69&CUI=&SSPV=SP2160TB_sp_ff&Lay=1&UM=6&UP=SPBCF[...]
    Line Deleted : user_pref("browser.search.defaultenginename", "Trovi search");
    Line Deleted : user_pref("browser.search.selectedEngine", "Trovi search");
    Line Deleted : user_pref("smartbar.addressBarOwnerCTID", "CT3298573");
    Line Deleted : user_pref("smartbar.conduitHomepageList", "hxxp://search.conduit.com/?ctid=CT3298573&CUI=UN30821970678816461&UM=2&SearchSource=13,hxxp://search.conduit.com/?ctid=CT3298573&octid=CT3298573&SearchSource[...]
    Line Deleted : user_pref("smartbar.conduitSearchAddressUrlList", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT3298573&SearchSource=2&CUI=UN30821970678816461&UM=2&q=");
    Line Deleted : user_pref("smartbar.defaultSearchOwnerCTID", "CT3298573");
    Line Deleted : user_pref("smartbar.homePageOwnerCTID", "CT3298573");

    -\\ Google Chrome v36.0.1985.125

    [ File : C:\Users\SallyK\AppData\Local\Google\Chrome\User Data\Default\preferences ]

    Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
    Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
    Deleted [Extension] : booedmolknjekdopkepjjeckmjkdpfgl
    Deleted [Extension] : bopakagnckmlgajfccecajhnimjiiedh
    Deleted [Extension] : flpcjncodpafbgdpnkljologafpionhb


    AdwCleaner[R0].txt - [5169 octets] - [23/07/2014 01:29:18]
    AdwCleaner[S0].txt - [5196 octets] - [23/07/2014 01:31:40]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [5256 octets] ##########

    ______________The other two files are attached.  Note:  I was unsure of the instructions on Step 4.  The scan did run, and dig.exe did not appear.  Not sure if I was to also complete the last three sentences (above "Posting the Logs"

    BTW:  Starting a new thread under Virus and spyware removal forum s/b stated before individual instructions -- at least it would be clearer for a semi-novice like me!  As it is, I had been clicking on Reply to my original posts with the info....

    [recovering disk space, attachment deleted by admin]


      Topic Starter


      Thanked: 1
      Re: Logs for Malware Removal (Firefox tabs not opening to home (Google)
      « Reply #1 on: July 23, 2014, 01:41:00 AM »
      Running the various fixes seems to have fixed the problem.  Now when I click on a new tab, I get a Google search bar, with the 9 most recently visited sites displayed. 
      Please let me know if I should still do something else.
      Computer Hope site/forum is AWESOME!!!  Thank you very much!!


      • Malware Removal Specialist

      • Genius
      • Thanked: 1009
      • Certifications: List
      • Experience: Expert
      • OS: Windows 8
      Re: Logs for Malware Removal (Firefox tabs not opening to home (Google)
      « Reply #2 on: July 23, 2014, 01:36:09 PM »
      Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

      1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
      2. The fixes are specific to your problem and should only be used for this issue on this machine.
      3. If you don't know or understand something, please don't hesitate to ask.
      4. Please DO NOT run any other tools or scans while I am helping you.
      5. It is important that you reply to this thread. Do not start a new topic.
      6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
      7. Absence of symptoms does not mean that everything is clear.

      If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
      The log shows you have two AV's on your computer; Microsoft Security Essentials and avast! Antivirus. You need to make sure that only one AV is active at any time on your computer.
      You also need to defrag your hard drive soon. If you need help with this, please let me know. (SSD means Solid State Drive.)

      Please download Junkware Removal Tool to your desktop.

      Warning! Once the scan is complete JRT will shut down your browser with NO warning.

      Shut down your protection software now to avoid potential conflicts.

      •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

      •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

      •The tool will open and start scanning your system.

      •Please be patient as this can take a while to complete depending on your system's specifications.

      •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

      •Copy and Paste the JRT.txt log into your next message.
      Malwarebytes' Anti-Rootkit

      Please download Malwarebytes' Anti-Rootkit and save it to your desktop.
      • Be sure to print out and follow the instructions provided on that same page for performing a scan.
      • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
      • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
      • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
      • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
      • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
      • Copy and paste the contents of these two log files in your next reply.
      Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender