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Author Topic: Windows problems  (Read 10988 times)

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signekarl

    Topic Starter


    Greenhorn

    • Experience: Beginner
    • OS: Windows 7
    Windows problems
    « on: April 19, 2014, 03:38:18 AM »
    Well the thing is i'm not quite sure how to explain my problem.
    2 days ago I wanted to watch a movie but my pc does not download any movie, i tried like 100 different pages and hundre different players, after that i tried to download some files then again pc says that download was uncomplished. And today same thing, plus facebook always makes page crushes, when I try to open google.com it takes me to a strage page -    Link Removed...    (dunno what the *censored* is that)
    i was sure it was my internet connection, but my family uses the same connection and everything works proper. Maybe somebody can help me.
    Thanks in advance.
    « Last Edit: April 19, 2014, 06:14:41 AM by patio »

    camerongray



      Expert
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      • Cameron Gray - The Random Rambings of a Computer Geek
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    • Experience: Expert
    • OS: Mac OS
    Re: Windows problems
    « Reply #1 on: April 19, 2014, 06:31:34 AM »
    Well, if you are illegally downloading movies from goodness knows where, then chances are you have managed to infect your system.  ::)

    signekarl

      Topic Starter


      Greenhorn

      • Experience: Beginner
      • OS: Windows 7
      Re: Windows problems
      « Reply #2 on: April 19, 2014, 08:11:50 AM »
      well this is what i already figured out on my own, im searching for solutions!

      SuperDave

      • Malware Removal Specialist


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      • OS: Windows 8
      Re: Windows problems
      « Reply #3 on: April 20, 2014, 06:53:28 PM »
      Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

      1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
      2. The fixes are specific to your problem and should only be used for this issue on this machine.
      3. If you don't know or understand something, please don't hesitate to ask.
      4. Please DO NOT run any other tools or scans while I am helping you.
      5. It is important that you reply to this thread. Do not start a new topic.
      6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
      7. Absence of symptoms does not mean that everything is clear.

      If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
      *************************************************************************
      I suspect that the computer is infected. That is why I moved it to the malware forum. One of the first things malware does is to disable your connection to the internet so you can't download any repair tools. You will need to download these scanners on another computer and transfer them to your computer using one of the above methods.Start with MBAM which will probably restore your connection.

      Please download AdwCleaner by Xplode onto your Desktop.

      Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



      If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
      When the AdwCleaner program will open, click on the Scan button as shown below.



      AdwCleaner will now start to search for malicious files that may be installed on your computer.
      To remove the files that were detected in the previous step, please click on the Clean button.



      AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
      Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
      *********************************************
      Please download Malwarebytes Anti-Malware from here.
      Double Click mbam-setup.exe to install the application.
      • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
      • If an update is found, it will download and install the latest version.
      • Once the program has loaded, select "Perform Full Scan", then click Scan.
      • The scan may take some time to finish,so please be patient.
      • When the scan is complete, click OK, then Show Results to view the results.
      • Make sure that everything is checked, and click Remove Selected.
      • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
      • Please save the log to a location you will remember.
      • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
      • Copy and paste the entire report in your next reply.
      Extra Note:

      If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
      *************************************************
      Please download Junkware Removal Tool to your desktop.

      Warning! Once the scan is complete JRT will shut down your browser with NO warning.

      Shut down your protection software now to avoid potential conflicts.

      •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

      •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

      •The tool will open and start scanning your system.

      •Please be patient as this can take a while to complete depending on your system's specifications.

      •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

      •Copy and Paste the JRT.txt log into your next message.
      Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

      signekarl

        Topic Starter


        Greenhorn

        • Experience: Beginner
        • OS: Windows 7
        Re: Windows problems
        « Reply #4 on: April 21, 2014, 05:11:34 AM »
        Thank You so much, seems like everything is working just perfect!
        Happy Easter! :)

        SuperDave

        • Malware Removal Specialist


        • Genius
        • Thanked: 1009
        • Certifications: List
        • Experience: Expert
        • OS: Windows 8
        Re: Windows problems
        « Reply #5 on: April 21, 2014, 12:21:01 PM »
        Did you run the scans?
        Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

        signekarl

          Topic Starter


          Greenhorn

          • Experience: Beginner
          • OS: Windows 7
          Re: Windows problems
          « Reply #6 on: June 27, 2014, 09:33:31 AM »
          well everything worked succesfully for me and manage to download all the programs and scan pc, but  my friend is having same problem, but the  thing is he is not able to download adwcleaner, windows blocks it all the time or when we manage to download it - is not vali win32 aplication. Any suggestions?
          I was trying to download it from different pages, still nothing...

          SuperDave

          • Malware Removal Specialist


          • Genius
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          • Experience: Expert
          • OS: Windows 8
          Re: Windows problems
          « Reply #7 on: June 27, 2014, 01:36:39 PM »
          You can try downloading it in Safe Mode with NetWorking or this:

          If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
          Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

          signekarl

            Topic Starter


            Greenhorn

            • Experience: Beginner
            • OS: Windows 7
            Re: Windows problems
            « Reply #8 on: June 28, 2014, 01:43:32 PM »
            i managed to run the scans and everything but streaming online still seems to be prolematic... any other suggestions?

            SuperDave

            • Malware Removal Specialist


            • Genius
            • Thanked: 1009
            • Certifications: List
            • Experience: Expert
            • OS: Windows 8
            Re: Windows problems
            « Reply #9 on: June 28, 2014, 06:10:44 PM »
            Streaming on-line could be a problem with your ISP or your computer. Has it just started doing this?

            Please download MiniToolBox to Desktop and run it.



            Checkmark the following boxes:

              • Flush DNS
              • Report IE Proxy Settings
              • Reset IE Proxy Settings
              • List content of Hosts
              • List IP Configuration
              • Lst Last 10 Event Viewer Errors
              • List Users, Partitions and Memory Size
              • [/b]
              Click Go and copy/paste the log (Result.txt) into your next post.
              Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

              signekarl

                Topic Starter


                Greenhorn

                • Experience: Beginner
                • OS: Windows 7
                Re: Windows problems
                « Reply #10 on: July 14, 2014, 01:01:26 PM »
                MiniToolBox by Farbar  Version: 06-07-2014
                Ran by Signe (administrator) on 14-07-2014 at 21:58:46
                Running from "C:\Users\Signe\Downloads"
                Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
                Boot Mode: Normal
                ***************************************************************************

                ========================= Flush DNS: ===================================

                Windows IP Configuration

                Successfully flushed the DNS Resolver Cache.

                ========================= IE Proxy Settings: ==============================

                Proxy is not enabled.
                No Proxy Server is set.

                "Reset IE Proxy Settings": IE Proxy Settings were reset.
                ========================= Hosts content: =================================



                ========================= IP Configuration: ================================

                Remote NDIS based Internet Sharing Device = Local Area Connection 4 (Connected)
                Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)
                Intel(R) Centrino(R) Wireless-N 1030 = Wireless Network Connection (Media disconnected)
                Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
                Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
                Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)


                # ----------------------------------
                # IPv4 Configuration
                # ----------------------------------
                pushd interface ipv4

                reset
                set global icmpredirects=enabled


                popd
                # End of IPv4 configuration



                Windows IP Configuration

                   Host Name . . . . . . . . . . . . : Inspiron
                   Primary Dns Suffix  . . . . . . . :
                   Node Type . . . . . . . . . . . . : Mixed
                   IP Routing Enabled. . . . . . . . : No
                   WINS Proxy Enabled. . . . . . . . : No

                Ethernet adapter Local Area Connection 4:

                   Connection-specific DNS Suffix  . :
                   Description . . . . . . . . . . . : Remote NDIS based Internet Sharing Device #2
                   Physical Address. . . . . . . . . : 58-2C-80-13-92-63
                   DHCP Enabled. . . . . . . . . . . : Yes
                   Autoconfiguration Enabled . . . . : Yes
                   Link-local IPv6 Address . . . . . : fe80::85e:8f8:1d0:2117%24(Preferred)
                   IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
                   Subnet Mask . . . . . . . . . . . : 255.255.255.0
                   Lease Obtained. . . . . . . . . . : pirmdiena, 2014. gada 14. j�lij� 20:32:19
                   Lease Expires . . . . . . . . . . : otrdiena, 2014. gada 15. j�lij� 20:32:19
                   Default Gateway . . . . . . . . . : 192.168.1.1
                   DHCP Server . . . . . . . . . . . : 192.168.1.1
                   DHCPv6 IAID . . . . . . . . . . . : 660089984
                   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-10-FC-F1-84-8F-69-B5-75-44
                   DNS Servers . . . . . . . . . . . : 192.168.1.1
                                                       192.168.1.1
                   NetBIOS over Tcpip. . . . . . . . : Enabled

                Wireless LAN adapter Wireless Network Connection 3:

                   Media State . . . . . . . . . . . : Media disconnected
                   Connection-specific DNS Suffix  . :
                   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
                   Physical Address. . . . . . . . . : AC-72-89-81-E6-43
                   DHCP Enabled. . . . . . . . . . . : Yes
                   Autoconfiguration Enabled . . . . : Yes

                Wireless LAN adapter Wireless Network Connection 2:

                   Media State . . . . . . . . . . . : Media disconnected
                   Connection-specific DNS Suffix  . :
                   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
                   Physical Address. . . . . . . . . : AC-72-89-81-E6-43
                   DHCP Enabled. . . . . . . . . . . : Yes
                   Autoconfiguration Enabled . . . . : Yes

                Ethernet adapter Bluetooth Network Connection:

                   Media State . . . . . . . . . . . : Media disconnected
                   Connection-specific DNS Suffix  . :
                   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
                   Physical Address. . . . . . . . . : AC-72-89-81-E6-46
                   DHCP Enabled. . . . . . . . . . . : Yes
                   Autoconfiguration Enabled . . . . : Yes

                Wireless LAN adapter Wireless Network Connection:

                   Media State . . . . . . . . . . . : Media disconnected
                   Connection-specific DNS Suffix  . :
                   Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
                   Physical Address. . . . . . . . . : AC-72-89-81-E6-42
                   DHCP Enabled. . . . . . . . . . . : Yes
                   Autoconfiguration Enabled . . . . : Yes

                Ethernet adapter Local Area Connection:

                   Media State . . . . . . . . . . . : Media disconnected
                   Connection-specific DNS Suffix  . : H-DL.TEST
                   Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
                   Physical Address. . . . . . . . . : 84-8F-69-B5-75-44
                   DHCP Enabled. . . . . . . . . . . : Yes
                   Autoconfiguration Enabled . . . . : Yes
                Server:  hi.link
                Address:  192.168.1.1

                Name:    google.com
                Addresses:  2a00:1450:400f:801::1004
                     80.233.168.87
                     80.233.168.102
                     80.233.168.108
                     80.233.168.121
                     80.233.168.93
                     80.233.168.123
                     80.233.168.106
                     80.233.168.91
                     80.233.168.117
                     80.233.168.109
                     80.233.168.94
                     80.233.168.79
                     80.233.168.83
                     80.233.168.113
                     80.233.168.98


                Pinging google.com [80.233.168.87] with 32 bytes of data:
                Reply from 80.233.168.87: bytes=32 time=622ms TTL=56
                Reply from 80.233.168.87: bytes=32 time=37ms TTL=56

                Ping statistics for 80.233.168.87:
                    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
                Approximate round trip times in milli-seconds:
                    Minimum = 37ms, Maximum = 622ms, Average = 329ms
                Server:  hi.link
                Address:  192.168.1.1

                Name:    yahoo.com
                Addresses:  98.138.253.109
                     206.190.36.45
                     98.139.183.24


                Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
                Reply from 98.138.253.109: bytes=32 time=321ms TTL=47
                Reply from 98.138.253.109: bytes=32 time=207ms TTL=47

                Ping statistics for 98.138.253.109:
                    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
                Approximate round trip times in milli-seconds:
                    Minimum = 207ms, Maximum = 321ms, Average = 264ms

                Pinging 127.0.0.1 with 32 bytes of data:
                Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
                Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

                Ping statistics for 127.0.0.1:
                    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
                Approximate round trip times in milli-seconds:
                    Minimum = 0ms, Maximum = 0ms, Average = 0ms
                ===========================================================================
                Interface List
                 24...58 2c 80 13 92 63 ......Remote NDIS based Internet Sharing Device #2
                 16...ac 72 89 81 e6 43 ......Microsoft Virtual WiFi Miniport Adapter #2
                 15...ac 72 89 81 e6 43 ......Microsoft Virtual WiFi Miniport Adapter
                 14...ac 72 89 81 e6 46 ......Bluetooth Device (Personal Area Network)
                 12...ac 72 89 81 e6 42 ......Intel(R) Centrino(R) Wireless-N 1030
                 11...84 8f 69 b5 75 44 ......Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
                  1...........................Software Loopback Interface 1
                ===========================================================================

                IPv4 Route Table
                ===========================================================================
                Active Routes:
                Network Destination        Netmask          Gateway       Interface  Metric
                          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.100     25
                        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
                        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
                  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
                      192.168.1.0    255.255.255.0         On-link     192.168.1.100    281
                    192.168.1.100  255.255.255.255         On-link     192.168.1.100    281
                    192.168.1.255  255.255.255.255         On-link     192.168.1.100    281
                        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
                        224.0.0.0        240.0.0.0         On-link     192.168.1.100    281
                  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
                  255.255.255.255  255.255.255.255         On-link     192.168.1.100    281
                ===========================================================================
                Persistent Routes:
                  None

                IPv6 Route Table
                ===========================================================================
                Active Routes:
                 If Metric Network Destination      Gateway
                  1    306 ::1/128                  On-link
                 24    281 fe80::/64                On-link
                 24    281 fe80::85e:8f8:1d0:2117/128
                                                    On-link
                  1    306 ff00::/8                 On-link
                 24    281 ff00::/8                 On-link
                ===========================================================================
                Persistent Routes:
                  None

                ========================= Event log errors: ===============================

                Application errors:
                ==================
                Error: (07/14/2014 08:32:20 PM) (Source: Application Error) (User: )
                Description: Faulting application name: OfficeClickToRun.exe, version: 15.0.4623.1001, time stamp: 0x537c634d
                Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
                Exception code: 0xc0000374
                Fault offset: 0x00000000000c4102
                Faulting process id: 0xb3c
                Faulting application start time: 0xOfficeClickToRun.exe0
                Faulting application path: OfficeClickToRun.exe1
                Faulting module path: OfficeClickToRun.exe2
                Report Id: OfficeClickToRun.exe3

                Error: (07/14/2014 07:54:42 PM) (Source: WinMgmt) (User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (07/14/2014 07:53:34 PM) (Source: McLogEvent) (User: NT AUTHORITY)
                Description: MCSCAN32 Engine Initialisation failed.
                Engine returned error : 1

                Error: (07/14/2014 06:08:41 PM) (Source: WinMgmt) (User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (07/14/2014 06:08:29 PM) (Source: McLogEvent) (User: NT AUTHORITY)
                Description: MCSCAN32 Engine Initialisation failed.
                Engine returned error : 1

                Error: (07/14/2014 05:10:46 PM) (Source: Application Error) (User: )
                Description: Faulting application name: OfficeClickToRun.exe, version: 15.0.4623.1001, time stamp: 0x537c634d
                Faulting module name: StreamServer.dll, version: 15.0.4623.1001, time stamp: 0x537c64cd
                Exception code: 0xc0000005
                Fault offset: 0x0000000000027147
                Faulting process id: 0xb74
                Faulting application start time: 0xOfficeClickToRun.exe0
                Faulting application path: OfficeClickToRun.exe1
                Faulting module path: OfficeClickToRun.exe2
                Report Id: OfficeClickToRun.exe3

                Error: (07/14/2014 00:16:02 PM) (Source: WinMgmt) (User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (07/14/2014 00:15:57 PM) (Source: McLogEvent) (User: NT AUTHORITY)
                Description: MCSCAN32 Engine Initialisation failed.
                Engine returned error : 1

                Error: (07/11/2014 03:26:29 AM) (Source: WinMgmt) (User: )
                Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

                Error: (07/11/2014 03:26:25 AM) (Source: McLogEvent) (User: NT AUTHORITY)
                Description: MCSCAN32 Engine Initialisation failed.
                Engine returned error : 1


                System errors:
                =============
                Error: (07/14/2014 08:32:28 PM) (Source: Service Control Manager) (User: )
                Description: The Microsoft Office Click-to-Run pakalpojums service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.

                Error: (07/14/2014 07:53:09 PM) (Source: Service Control Manager) (User: )
                Description: The Util diamondata service failed to start due to the following error:
                %%2

                Error: (07/14/2014 07:52:48 PM) (Source: Service Control Manager) (User: )
                Description: The LMT Internet. OUC service failed to start due to the following error:
                %%1053

                Error: (07/14/2014 07:52:48 PM) (Source: Service Control Manager) (User: )
                Description: A timeout was reached (30000 milliseconds) while waiting for the LMT Internet. OUC service to connect.

                Error: (07/14/2014 07:51:41 PM) (Source: Service Control Manager) (User: )
                Description: A timeout was reached (30000 milliseconds) while waiting for the WebTect service to connect.

                Error: (07/14/2014 07:50:51 PM) (Source: EventLog) (User: )
                Description: The previous system shutdown at 18:58:32 on ‎2014.‎07.‎14. was unexpected.

                Error: (07/14/2014 06:32:40 PM) (Source: iaStor) (User: )
                Description: The device, \Device\Ide\iaStor0, did not respond within the timeout period.

                Error: (07/14/2014 06:08:07 PM) (Source: Service Control Manager) (User: )
                Description: The Util diamondata service failed to start due to the following error:
                %%2

                Error: (07/14/2014 06:07:47 PM) (Source: Service Control Manager) (User: )
                Description: The LMT Internet. OUC service failed to start due to the following error:
                %%1053

                Error: (07/14/2014 06:07:47 PM) (Source: Service Control Manager) (User: )
                Description: A timeout was reached (30000 milliseconds) while waiting for the LMT Internet. OUC service to connect.


                Microsoft Office Sessions:
                =========================

                ========================= Memory info: ===================================

                Percentage of memory in use: 56%
                Total physical RAM: 3982.99 MB
                Available physical RAM: 1733.96 MB
                Total Pagefile: 7964.16 MB
                Available Pagefile: 5339.15 MB
                Total Virtual: 4095.88 MB
                Available Virtual: 3978.96 MB

                ========================= Partitions: =====================================

                1 Drive c: (OS) (Fixed) (Total:446.13 GB) (Free:375.16 GB) NTFS

                ========================= Users: ========================================

                User accounts for \\INSPIRON

                Administrator            Guest                    Signe                   


                **** End of log ****

                signekarl

                  Topic Starter


                  Greenhorn

                  • Experience: Beginner
                  • OS: Windows 7
                  Re: Windows problems
                  « Reply #11 on: July 14, 2014, 01:19:40 PM »
                  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                  Junkware Removal Tool (JRT) by Thisisu
                  Version: 6.1.4 (04.06.2014:1)
                  OS: Windows 7 Home Premium x64
                  Ran by Signe on 14.07.2014 at 22:04:52,75
                  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




                  ~~~ Services



                  ~~~ Registry Values

                  Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\AboutURLs\\Tabs



                  ~~~ Registry Keys

                  Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
                  Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
                  Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
                  Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
                  Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{D25DBFF2-8D00-4C90-B827-4760BCFB3ADA}



                  ~~~ Files



                  ~~~ Folders

                  Successfully deleted: [Folder] "C:\Users\Signe\appdata\locallow\boost_interprocess"
                  Successfully deleted: [Empty Folder] C:\Users\Signe\appdata\local\{5DC47922-87B6-4A43-BF72-A279DA3BF391}
                  Successfully deleted: [Empty Folder] C:\Users\Signe\appdata\local\{62FFDA73-D918-462E-8C66-631E527312AC}
                  Successfully deleted: [Empty Folder] C:\Users\Signe\appdata\local\{88608A86-D447-44E5-99E8-9DC0B0A8C627}
                  Successfully deleted: [Empty Folder] C:\Users\Signe\appdata\local\{B40610AB-2255-4DB9-9BCA-3284FCDD0FBF}



                  ~~~ Event Viewer Logs were cleared





                  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                  Scan was completed on 14.07.2014 at 22:19:00,44
                  End of JRT log
                  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

                  SuperDave

                  • Malware Removal Specialist


                  • Genius
                  • Thanked: 1009
                  • Certifications: List
                  • Experience: Expert
                  • OS: Windows 8
                  Re: Windows problems
                  « Reply #12 on: July 15, 2014, 01:29:34 PM »
                  Please download Farbar Service Scanner to the desktop and run it on the computer with the issue.
                  Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

                  Make sure FRST is run under administrator privileges.
                  Make sure that the Whitelist section is checked.Otherwise, the log will be very long.
                  You Security programs may prevent the tool from running. If this happens, disable the security program until the scan is completed.
                  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.

                  • Press "Scan".





                  • It will create a log (FSS.txt) in the same directory the tool is run.
                  • Please copy and paste the log to your reply.
                  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
                  Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

                  signekarl

                    Topic Starter


                    Greenhorn

                    • Experience: Beginner
                    • OS: Windows 7
                    Re: Windows problems
                    « Reply #13 on: July 16, 2014, 02:43:51 PM »
                    Farbar Service Scanner Version: 10-06-2014
                    Ran by Signe (administrator) on 16-07-2014 at 23:42:43
                    Running from "C:\Users\Signe\Downloads"
                    Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
                    Boot Mode: Normal
                    ****************************************************************

                    Internet Services:
                    ============

                    Connection Status:
                    ==============
                    Localhost is accessible.
                    LAN connected.
                    Google IP is accessible.
                    Google.com is accessible.
                    Yahoo.com is accessible.


                    Windows Firewall:
                    =============

                    Firewall Disabled Policy:
                    ==================


                    System Restore:
                    ============

                    System Restore Disabled Policy:
                    ========================


                    Action Center:
                    ============


                    Windows Update:
                    ============

                    Windows Autoupdate Disabled Policy:
                    ============================


                    Windows Defender:
                    ==============

                    Other Services:
                    ==============


                    File Check:
                    ========
                    C:\Windows\System32\nsisvc.dll => File is digitally signed
                    C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
                    C:\Windows\System32\dhcpcore.dll => File is digitally signed
                    C:\Windows\System32\drivers\afd.sys => File is digitally signed
                    C:\Windows\System32\drivers\tdx.sys => File is digitally signed
                    C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
                    C:\Windows\System32\dnsrslvr.dll => File is digitally signed
                    C:\Windows\System32\mpssvc.dll => File is digitally signed
                    C:\Windows\System32\bfe.dll => File is digitally signed
                    C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
                    C:\Windows\System32\SDRSVC.dll => File is digitally signed
                    C:\Windows\System32\vssvc.exe => File is digitally signed
                    C:\Windows\System32\wscsvc.dll => File is digitally signed
                    C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
                    C:\Windows\System32\wuaueng.dll => File is digitally signed
                    C:\Windows\System32\qmgr.dll => File is digitally signed
                    C:\Windows\System32\es.dll => File is digitally signed
                    C:\Windows\System32\cryptsvc.dll => File is digitally signed
                    C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
                    C:\Windows\System32\ipnathlp.dll => File is digitally signed
                    C:\Windows\System32\iphlpsvc.dll => File is digitally signed
                    C:\Windows\System32\svchost.exe => File is digitally signed
                    C:\Windows\System32\rpcss.dll => File is digitally signed


                    **** End of log ****

                    SuperDave

                    • Malware Removal Specialist


                    • Genius
                    • Thanked: 1009
                    • Certifications: List
                    • Experience: Expert
                    • OS: Windows 8
                    Re: Windows problems
                    « Reply #14 on: July 17, 2014, 01:23:00 PM »
                    Test the speed of your ISP and tell me what it is.

                    Here's the site to test your ISP speed.
                    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender