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Author Topic: Malware infection with browser redirects and popup ads  (Read 7732 times)

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nari_ka

    Topic Starter


    Rookie
    • Experience: Familiar
    • OS: Windows 8
    Malware infection with browser redirects and popup ads
    « on: July 19, 2014, 09:01:27 PM »
    Hello,
    I am working on getting things back to normal on a Windows 8 Surface for my client. It seems as though we are infected with a some malware that redirects the Chrome browser when a link is clicked on frequently visited sites. It has actually done it with Computer Hope Forum, too! Usually, we have to click the link about 3 times before it functions normally. I don't really think it matters what sites pop up but just in case, c.2.adprotect, laundry.reviewed.com, tivoli and jct.mappings.net are some of the sites that consistently pop up.
    I am having trouble following the instructions on the "Read this before requesting malware removal help" page because I believe some of the applications have updated since the article was written and therefore the steps are a bit different. I would like to do the right thing and not guess how to do it correctly. Could someone please advise me?
    AdwCleaner was a tad different, but I figured it out. Still, someone probably needs to update the notes in these very important instructions for seekers to do first before requesting malware removal help!
    So far, I've run an AdwCleaner scan and I think I did the Malwarebytes scan correctly, but I've attached a screenshot of where I'm at. I would love to know how to best proceed.

    My AdwCleaner log:
    # AdwCleaner v3.216 - Report created 19/07/2014 at 13:21:22
    # Updated 17/07/2014 by Xplode
    # Operating System : Windows 8.1 Pro  (64 bits)
    # Username : deedee - DEESSURFACE
    # Running from : C:\Users\deedee\Desktop\adwcleaner_3.216.exe
    # Option : Clean

    ***** [ Services ] *****

    Service Deleted : SupraSavingsService64

    ***** [ Files / Folders ] *****

    Folder Deleted : C:\Program Files (x86)\SearchProtect
    Folder Deleted : C:\Program Files\003
    Folder Deleted : C:\Program Files\pcreg
    Folder Deleted : C:\Program Files\SupraSavings
    Folder Deleted : C:\Users\deedee\AppData\Local\SearchProtect
    Folder Deleted : C:\Users\deedee\AppData\Roaming\Systweak
    Folder Deleted : C:\Users\deedee\Documents\PC Speed Maximizer
    File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk
    File Deleted : C:\windows\System32\roboot64.exe

    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AdvancedSystemProtector_RASAPI32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AdvancedSystemProtector_RASMANCS
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WajamInternetEnhancer_RASAPI32
    Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WajamInternetEnhancer_RASMANCS
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3408AC0D-510E-4808-8F7B-6B70B1F88534}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{A2D733A7-73B0-4C6B-B0C7-06A432950B66}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
    Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{3408AC0D-510E-4808-8F7B-6B70B1F88534}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
    Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
    Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
    Key Deleted : HKCU\Software\SearchProtectINT
    Key Deleted : HKCU\Software\systweak
    Key Deleted : HKCU\Software\AppDataLow\Software\Supra Savings
    Key Deleted : HKLM\Software\SearchProtect
    Key Deleted : HKLM\Software\suprasavings
    Key Deleted : HKLM\Software\systweak
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SearchProtect
    Key Deleted : [x64] HKLM\SOFTWARE\LevelQualityWatcher
    Key Deleted : [x64] HKLM\SOFTWARE\Supra Savings
    Key Deleted : [x64] HKLM\SOFTWARE\suprasavings

    ***** [ Browsers ] *****

    -\\ Internet Explorer v11.0.9600.17126

    Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Start Page]

    -\\ Google Chrome v35.0.1916.153

    [ File : C:\Users\deedee\AppData\Local\Google\Chrome\User Data\Default\preferences ]

    Deleted [Startup_urls] : hxxp://www.trovi.com/?gd=&ctid=CT3316206&octid=EB_ORIGINAL_CTID&ISID=M383663BA-6A37-44B0-AF01-9E04AFA6F4EF&SearchSource=55&CUI=&UM=5&UP=SP8A390E0E-1CED-42FA-9203-857A19D70F9E&SSPV=
    Deleted [Homepage] : hxxp://www.trovi.com/?gd=&ctid=CT3316206&octid=EB_ORIGINAL_CTID&ISID=M383663BA-6A37-44B0-AF01-9E04AFA6F4EF&SearchSource=55&CUI=&UM=5&UP=SP8A390E0E-1CED-42FA-9203-857A19D70F9E&SSPV=

    [ File : C:\Users\Kenny\AppData\Local\Google\Chrome\User Data\Default\preferences ]

    Deleted [Startup_urls] : hxxp://search.conduit.com/?ctid=CT3305500&octid=EB_ORIGINAL_CTID&SearchSource=55&CUI=&UM=2&UP=SPE10EAFE8-255B-43A2-BC1C-784455024673

    *************************

    AdwCleaner[R0].txt - [4710 octets] - [19/07/2014 13:11:46]
    AdwCleaner[S0].txt - [4300 octets] - [19/07/2014 13:21:22]

    ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4360 octets] ##########

    nari_ka

      Topic Starter


      Rookie
      • Experience: Familiar
      • OS: Windows 8
      Re: Malware infection with browser redirects and popup ads
      « Reply #1 on: July 19, 2014, 09:03:08 PM »
      oops, forgot to send the attachment:

      [recovering disk space, attachment deleted by admin]

      SuperDave

      • Malware Removal Specialist


      • Genius
      • Thanked: 1009
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      • OS: Windows 8
      Re: Malware infection with browser redirects and popup ads
      « Reply #2 on: July 20, 2014, 12:48:00 PM »
      Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

      1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
      2. The fixes are specific to your problem and should only be used for this issue on this machine.
      3. If you don't know or understand something, please don't hesitate to ask.
      4. Please DO NOT run any other tools or scans while I am helping you.
      5. It is important that you reply to this thread. Do not start a new topic.
      6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
      7. Absence of symptoms does not mean that everything is clear.

      If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
      *************************************************************************
      Please run MBAM again quarantine the infections.
      *************************************************
      Please download Junkware Removal Tool to your desktop.

      Warning! Once the scan is complete JRT will shut down your browser with NO warning.

      Shut down your protection software now to avoid potential conflicts.

      •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

      •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

      •The tool will open and start scanning your system.

      •Please be patient as this can take a while to complete depending on your system's specifications.

      •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

      •Copy and Paste the JRT.txt log into your next message.
      **********************************************
      Malwarebytes' Anti-Rootkit

      Please download Malwarebytes' Anti-Rootkit and save it to your desktop.
      • Be sure to print out and follow the instructions provided on that same page for performing a scan.
      • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
      • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
      • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
      • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
      • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
      • Copy and paste the contents of these two log files in your next reply.
      Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

      nari_ka

        Topic Starter


        Rookie
        • Experience: Familiar
        • OS: Windows 8
        Re: Malware infection with browser redirects and popup ads
        « Reply #3 on: July 24, 2014, 01:14:49 AM »
        Hi Dave,
        I guess MBAM doesn't give scan logs anymore? At any rate, I ran the scan again and quarantined everything. 
        From the look of these logs, there doesn't seem to be anything wrong. I will test the browser and see if it does anything suspicious.
        BTW, we did go into the Add Remove Programs and tried to uninstall anything that seemed fishy way back before I started with the Forum.
        Thank you for your replies and for your help.
        Nari

        Here are my logs:

        ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        Junkware Removal Tool (JRT) by Thisisu
        Version: 6.1.4 (04.06.2014:1)
        OS: Windows 8.1 Pro x64
        Ran by deedee on Wed 07/23/2014 at 10:20:53.96
        ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




        ~~~ Services



        ~~~ Registry Values



        ~~~ Registry Keys



        ~~~ Files



        ~~~ Folders



        ~~~ Event Viewer Logs were cleared





        ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        Scan was completed on Wed 07/23/2014 at 10:26:14.81
        End of JRT log
        ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~





        MBAR log file:



        Malwarebytes Anti-Rootkit BETA 1.07.0.1012
        www.malwarebytes.org

        Database version: v2014.07.23.08

        Windows 8.1 x64 NTFS
        Internet Explorer 11.0.9600.17207
        deedee :: DEESSURFACE [administrator]

        7/23/2014 10:51:00 AM
        mbar-log-2014-07-23 (10-51-00).txt

        Scan type: Quick scan
        Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
        Scan options disabled:
        Objects scanned: 324772
        Time elapsed: 4 minute(s), 40 second(s)

        Memory Processes Detected: 0
        (No malicious items detected)

        Memory Modules Detected: 0
        (No malicious items detected)

        Registry Keys Detected: 0
        (No malicious items detected)

        Registry Values Detected: 0
        (No malicious items detected)

        Registry Data Items Detected: 0
        (No malicious items detected)

        Folders Detected: 0
        (No malicious items detected)

        Files Detected: 0
        (No malicious items detected)

        Physical Sectors Detected: 0
        (No malicious items detected)

        (end)
        ~~~~~~~~~~~~~~~~~~~~~~~~




        System Log file:


        ---------------------------------------
        Malwarebytes Anti-Rootkit BETA 1.07.0.1012

        (c) Malwarebytes Corporation 2011-2012

        OS version: 6.3.9200 Windows 8.1 x64

        Account is Administrative

        Internet Explorer version: 11.0.9600.17207

        File system is: NTFS
        Disk drives: C:\ DRIVE_FIXED
        CPU speed: 2.494000 GHz
        Memory total: 4211150848, free: 2429849600

        Downloaded database version: v2014.07.23.08
        Downloaded database version: v2014.07.17.01
        =======================================
        Initializing...
        Done!
        Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
        Done!
        Drive 0
        This is a System drive
        Scanning MBR on drive 0...
        Inspecting partition table:
        This drive is a GPT Drive.
        MBR Signature: 55AA
        Disk Signature: 4D1ECEF3

        GPT Protective MBR Partition information:

            Partition 0 type is EFI-GPT (0xee)
            Partition is NOT ACTIVE.
            Partition starts at LBA: 1  Numsec = 4294967295

            Partition 1 type is Empty (0x0)
            Partition is NOT ACTIVE.
            Partition starts at LBA: 0  Numsec = 0

            Partition 2 type is Empty (0x0)
            Partition is NOT ACTIVE.
            Partition starts at LBA: 0  Numsec = 0

            Partition 3 type is Empty (0x0)
            Partition is NOT ACTIVE.
            Partition starts at LBA: 0  Numsec = 0

        GPT Partition information:

            GPT Header Signature 4546492050415254
            GPT Header Revision 65536 Size 92 CRC 3701585066
            GPT Header CurrentLba = 1 BackupLba 250069679
            GPT Header FirstUsableLba 34  LastUsableLba 250069646
            GPT Header Guid 147617a0-92f8-469d-b49-9bde87d12c7
            GPT Header Contains 128 partition entries starting at LBA 2
            GPT Header Partition entry size = 128

            Backup GPT header Signature 4546492050415254
            Backup GPT header Revision 65536 Size 92 CRC 3701585066
            Backup GPT header CurrentLba = 250069679 BackupLba 1
            Backup GPT header FirstUsableLba 34  LastUsableLba 250069646
            Backup GPT header Guid 147617a0-92f8-469d-b49-9bde87d12c7
            Backup GPT header Contains 128 partition entries starting at LBA 250069647
            Backup GPT header Partition entry size = 128

            Partition 0 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
            Partition ID f8d3bc64-5864-4c05-8675-d4397faf4c7d
            FirstLBA 2048  Last LBA 698367
            Attributes 1
            Partition Name                 Basic data partition

            Partition 1 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b
            Partition ID e4d37cf2-ec76-4e61-b63-b3f55d5f805
            FirstLBA 698368  Last LBA 1107967
            Attributes 0
            Partition Name                 EFI system partition

            GPT Partition 1 is bootable
            Partition 2 Type e3c9e316-b5c-4db8-817d-f92df0215ae
            Partition ID 29170022-692-4605-829f-bab8ba6b8e48
            FirstLBA 1107968  Last LBA 1370111
            Attributes 0
            Partition Name         Microsoft reserved partition

            Partition 3 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
            Partition ID fd52afd7-90fa-4d84-b86d-9eac98e95e13
            FirstLBA 1370112  Last LBA 238190591
            Attributes 0
            Partition Name                 Basic data partition

            Partition 4 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
            Partition ID 2c50e8b3-6f35-4213-ad1f-48918b9516a
            FirstLBA 238190592  Last LBA 250068991
            Attributes 1
            Partition Name                 Basic data partition

        Disk Size: 128035676160 bytes
        Sector size: 512 bytes

        Done!
        Scan finished
        =======================================
        Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
        Done!
        Drive 0
        This is a System drive
        Scanning MBR on drive 0...
        Inspecting partition table:
        This drive is a GPT Drive.
        MBR Signature: 55AA
        Disk Signature: 4D1ECEF3

        GPT Protective MBR Partition information:

            Partition 0 type is EFI-GPT (0xee)
            Partition is NOT ACTIVE.
            Partition starts at LBA: 1  Numsec = 4294967295

            Partition 1 type is Empty (0x0)
            Partition is NOT ACTIVE.
            Partition starts at LBA: 0  Numsec = 0

            Partition 2 type is Empty (0x0)
            Partition is NOT ACTIVE.
            Partition starts at LBA: 0  Numsec = 0

            Partition 3 type is Empty (0x0)
            Partition is NOT ACTIVE.
            Partition starts at LBA: 0  Numsec = 0

        GPT Partition information:

            GPT Header Signature 4546492050415254
            GPT Header Revision 65536 Size 92 CRC 3701585066
            GPT Header CurrentLba = 1 BackupLba 250069679
            GPT Header FirstUsableLba 34  LastUsableLba 250069646
            GPT Header Guid 147617a0-92f8-469d-b49-9bde87d12c7
            GPT Header Contains 128 partition entries starting at LBA 2
            GPT Header Partition entry size = 128

            Backup GPT header Signature 4546492050415254
            Backup GPT header Revision 65536 Size 92 CRC 3701585066
            Backup GPT header CurrentLba = 250069679 BackupLba 1
            Backup GPT header FirstUsableLba 34  LastUsableLba 250069646
            Backup GPT header Guid 147617a0-92f8-469d-b49-9bde87d12c7
            Backup GPT header Contains 128 partition entries starting at LBA 250069647
            Backup GPT header Partition entry size = 128

            Partition 0 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
            Partition ID f8d3bc64-5864-4c05-8675-d4397faf4c7d
            FirstLBA 2048  Last LBA 698367
            Attributes 1
            Partition Name                 Basic data partition

            Partition 1 Type c12a7328-f81f-11d2-ba4b-0a0c93ec93b
            Partition ID e4d37cf2-ec76-4e61-b63-b3f55d5f805
            FirstLBA 698368  Last LBA 1107967
            Attributes 0
            Partition Name                 EFI system partition

            GPT Partition 1 is bootable
            Partition 2 Type e3c9e316-b5c-4db8-817d-f92df0215ae
            Partition ID 29170022-692-4605-829f-bab8ba6b8e48
            FirstLBA 1107968  Last LBA 1370111
            Attributes 0
            Partition Name         Microsoft reserved partition

            Partition 3 Type ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
            Partition ID fd52afd7-90fa-4d84-b86d-9eac98e95e13
            FirstLBA 1370112  Last LBA 238190591
            Attributes 0
            Partition Name                 Basic data partition

            Partition 4 Type de94bba4-6d1-4d40-a16a-bfd5179d6ac
            Partition ID 2c50e8b3-6f35-4213-ad1f-48918b9516a
            FirstLBA 238190592  Last LBA 250068991
            Attributes 1
            Partition Name                 Basic data partition

        Disk Size: 128035676160 bytes
        Sector size: 512 bytes

        Done!
        Scan finished
        =======================================


        Removal queue found; removal started
        Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
        Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
        Removal finished

        SuperDave

        • Malware Removal Specialist


        • Genius
        • Thanked: 1009
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        • Experience: Expert
        • OS: Windows 8
        Re: Malware infection with browser redirects and popup ads
        « Reply #4 on: July 24, 2014, 01:20:10 PM »
        I'd like to scan your machine with ESET OnlineScan

        •Hold down Control and click on the following link to open ESET OnlineScan in a new window.
        ESET OnlineScan

        •Click the button.
        •For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
        • Click on to download the ESET Smart Installer. Save it to your desktop.
        • Double click on the icon on your desktop.
        •Check
        •Click the button.
        •Accept any security warnings from your browser.
        • Leave the check mark next to Remove found threats.
        •Check
        •Push the Start button.
        •ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
        •When the scan completes, push
        •Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
        •Push the button.
        •Push
        A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt
        Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

        nari_ka

          Topic Starter


          Rookie
          • Experience: Familiar
          • OS: Windows 8
          Re: Malware infection with browser redirects and popup ads
          « Reply #5 on: July 28, 2014, 03:49:00 AM »
          Thank you, Dave, for your prompt reply.
          Here are the scan logs from ESET. For the most part, the redirects seem to have stopped. I have not noticed any pop ups, so, could it be possible this is the extent of my problems...?

          ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

          C:\AdwCleaner\Quarantine\C\Program Files (x86)\SearchProtect\SearchProtect\bin\SPTool64.exe.vir   a variant of Win32/ClientConnect.A potentially unwanted application   
          C:\AdwCleaner\Quarantine\C\Program Files (x86)\SearchProtect\SearchProtect\bin\SPVC32.dll.vir   a variant of Win32/Conduit.SearchProtect.H potentially unwanted application   
          C:\AdwCleaner\Quarantine\C\Program Files (x86)\SearchProtect\SearchProtect\bin\SPVC64.dll.vir   a variant of Win32/ClientConnect.A potentially unwanted application   
          C:\AdwCleaner\Quarantine\C\Program Files (x86)\SearchProtect\Main\bin\uninstall.exe.vir   a variant of Win32/ClientConnect.A potentially unwanted application   deleted - quarantined
          C:\temp\launcher.exe   Win32/Conduit.SearchProtect.M potentially unwanted application   deleted - quarantined
          C:\Users\deedee\Downloads\IDM2.exe   Win32/Idmsq.A potentially unwanted application   deleted - quarantined

          nari_ka

            Topic Starter


            Rookie
            • Experience: Familiar
            • OS: Windows 8
            Different Computer, same issue
            « Reply #6 on: July 28, 2014, 01:05:26 PM »
            Dave,
            I also have the same issues on a Dell Laptop running Windows 7. Just so you know I am not starting multiple threads on this same computer, I thought I'd start a new log for a separate system.
            Thx
            N
            « Last Edit: July 28, 2014, 01:23:23 PM by nari_ka »

            nari_ka

              Topic Starter


              Rookie
              • Experience: Familiar
              • OS: Windows 8
              Different Computers, same issue
              « Reply #7 on: July 28, 2014, 01:19:35 PM »
              I've contacted Allan and let him know it was a separate system, as well.

              SuperDave

              • Malware Removal Specialist


              • Genius
              • Thanked: 1009
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              • Experience: Expert
              • OS: Windows 8
              Re: Malware infection with browser redirects and popup ads
              « Reply #8 on: July 28, 2014, 01:27:40 PM »
              Ok, we'll do some clean up and I'll look at the other thread.

              This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
              This is a very crucial step so make sure you don't skip it.
              Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

              Double-click Delfix.exe to start the tool.
              Make sure the following items are checked:
              • Activate UAC (optional; some users prefer to keep it off)
              • Remove disinfection tools
              • Create Registry backup
              • Purge System Restore Points
              • Re-set system settings
              Now click "Run" and wait patiently.
              Once finished a logfile will be created. You don't have to attach it to your next reply.
              *************************************
              Click Start> Computer> right click the C Drive and choose Properties> enter
              Click Disk Cleanup from there.



              Click OK on the Disk Cleanup Screen.
              Click Yes on the Confirmation screen.



              This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
              *************************************
              Go to Microsoft Windows Update and get all critical updates.
              ----------

              I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

              Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

              Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
              Safe Surfing!
              Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

              nari_ka

                Topic Starter


                Rookie
                • Experience: Familiar
                • OS: Windows 8
                Re: Malware infection with browser redirects and popup ads
                « Reply #9 on: July 29, 2014, 03:33:54 PM »
                Thank you so much Dave.
                A couple of questions:
                Is it safe to check everything on that Disk Clean up window?
                also, how will it affect the System Restore Points?
                Now I'm wondering about setting a new system restore point. Did this last downloaded program do that already?
                When looking further in the Disk Cleanup window, I see that we can 'clean up' System restore.
                From what I remember, the only restore point is actually set to just a week ago. Should I try to look in to this further? My clients were wondering. Also, is it possible to set a restore point to earlier than what is already set?
                Thanks for your help.
                N

                SuperDave

                • Malware Removal Specialist


                • Genius
                • Thanked: 1009
                • Certifications: List
                • Experience: Expert
                • OS: Windows 8
                Re: Malware infection with browser redirects and popup ads
                « Reply #10 on: July 29, 2014, 04:55:09 PM »
                Quote
                Is it safe to check everything on that Disk Clean up window?
                also, how will it affect the System Restore Points?
                I usually clean everything with no ill effects. It won't touch the Restore Points unless you click on "More Options" to remove your Restore Points.
                Quote
                Now I'm wondering about setting a new system restore point. Did this last downloaded program do that already?
                Delfix is supposed to create a new Restore Point.
                Quote
                From what I remember, the only restore point is actually set to just a week ago. Should I try to look in to this further? My clients were wondering. Also, is it possible to set a restore point to earlier than what is already set?
                We usually set a new Restore Point after cleaning because a lot of malware is installed in the Restore Points and, everytime you do a System Restore, your get infected again. Restore Points are created at the time that you create the Restore Point.
                Quote
                Thanks for your help.
                You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.
                Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender