Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: The new iTunes won't work?  (Read 2253 times)

0 Members and 1 Guest are viewing this topic.

HayleyR

    Topic Starter


    Greenhorn

    • Experience: Familiar
    • OS: Windows 7
    The new iTunes won't work?
    « on: October 19, 2014, 01:24:00 PM »
    iTunes created an update for iTunes which I installed the other day. I attempted to open it today to add a file to my library but it wouldn't open, a window opens saying "The procedure entry point *blabla* could not be located in the dynamic library" and then another pops up saying "iTunes was not installed correctly. Please reinstall iTunes."

    I uninstalled iTunes and downloaded again, the same messages appear. I have tried to restore to previous versions but again the messages come up.

    I will show print screens also, I would appreciate anyones help! thank you :)
    Hayley

    [attachment deleted by admin to conserve space]

    Allan

    • Moderator

    • Mastermind
    • Thanked: 1205
    • Experience: Guru
    • OS: Windows 10
    Re: The new iTunes won't work?
    « Reply #1 on: October 19, 2014, 01:51:56 PM »
    Try using system restore using a restore point before you updated iTunes. You might also want to post on the Apple support forum.

    HayleyR

      Topic Starter


      Greenhorn

      • Experience: Familiar
      • OS: Windows 7
      Re: The new iTunes won't work?
      « Reply #2 on: October 19, 2014, 02:14:22 PM »
      Thank you so much for the help but I've just managed to figure it out!

      Simply uninstalling from "programs and features" on control panel doesn't work. It still leaves iTunes files on "Program Files" on the Local Disk, so I deleted all iTunes folders on my Local Disk, then reinstalled - and it worked  ;D

      Thanks again :)

      Allan

      • Moderator

      • Mastermind
      • Thanked: 1205
      • Experience: Guru
      • OS: Windows 10
      Re: The new iTunes won't work?
      « Reply #3 on: October 19, 2014, 02:59:02 PM »
      Glad you got it sorted out. Thanks for posting back to let us know.