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Author Topic: Virus Trojan.Agent.ED  (Read 12041 times)

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Vucomp

    Topic Starter


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    • Experience: Experienced
    • OS: Windows 7
    Virus Trojan.Agent.ED
    « on: November 07, 2014, 05:31:03 PM »
    HI there;
    I got a virus called Trojan.Agent.ED. I thought I cleared it all but still having problems with Internet Explorer. It crashes all the time. PLease help.I am sending Mbam log file and adwcleaner file. Could get to Security Check.
    Thanks,

    [attachment deleted by admin to conserve space]

    Vucomp

      Topic Starter


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      • Experience: Experienced
      • OS: Windows 7
      Re: Virus Trojan.Agent.ED
      « Reply #1 on: November 07, 2014, 05:47:32 PM »
      Could not get to Security Check through your link. Tried through Bleeping computer and was able to download. Here is the log file.

      [attachment deleted by admin to conserve space]

      SuperDave

      • Malware Removal Specialist


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      Re: Virus Trojan.Agent.ED
      « Reply #2 on: November 07, 2014, 07:34:24 PM »
      Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

      1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
      2. The fixes are specific to your problem and should only be used for this issue on this machine.
      3. If you don't know or understand something, please don't hesitate to ask.
      4. Please DO NOT run any other tools or scans while I am helping you.
      5. It is important that you reply to this thread. Do not start a new topic.
      6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
      7. Absence of symptoms does not mean that everything is clear.

      If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
      *************************************************************************
      Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)
      Your AVG is out-of-date. Please update it soon.

      ********************************************
      Please download Junkware Removal Tool to your desktop.

      Warning! Once the scan is complete JRT will shut down your browser with NO warning.

      Shut down your protection software now to avoid potential conflicts.

      •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

      •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

      •The tool will open and start scanning your system.

      •Please be patient as this can take a while to complete depending on your system's specifications.

      •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

      •Copy and Paste the JRT.txt log into your next message.
      **********************************************
      Malwarebytes' Anti-Rootkit

      Please download Malwarebytes' Anti-Rootkit and save it to your desktop.
      • Be sure to print out and follow the instructions provided on that same page for performing a scan.
      • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
      • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
      • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
      • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
      • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
      • Copy and paste the contents of these two log files in your next reply.
      Windows 8 and Windows 10 dual boot with two SSD's

      Vucomp

        Topic Starter


        Rookie

        • Experience: Experienced
        • OS: Windows 7
        Re: Virus Trojan.Agent.ED
        « Reply #3 on: November 07, 2014, 11:48:29 PM »
        Hi there;
        Glad that you can help me. Here is JRT log and MBARlog. I had to do two MBAR runs because first run run showed more trojans.
        Here they are:
        ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        Junkware Removal Tool (JRT) by Thisisu
        Version: 6.3.6 (11.05.2014:1)
        OS: Windows 7 Professional x86
        Ran by Paul on 07/11/2014 at 23:40:12.87
        ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




        ~~~ Services



        ~~~ Registry Values



        ~~~ Registry Keys



        ~~~ Files



        ~~~ Folders



        ~~~ Event Viewer Logs were cleared





        ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        Scan was completed on 07/11/2014 at 23:42:11.78
        End of JRT log
        ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        Malwarebytes Anti-Rootkit BETA 1.08.0.1001
        www.malwarebytes.org

        Database version: v2014.11.07.06

        Windows 7 Service Pack 1 x86 NTFS
        Internet Explorer 9.0.8112.16421
        Paul :: WHITTAKER-PC [administrator]

        07/11/2014 8:34:41 PM
        mbar-log-2014-11-07 (20-34-41).txt

        Scan type: Quick scan
        Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
        Scan options disabled:
        Objects scanned: 584509
        Time elapsed: 27 minute(s), 17 second(s)

        Memory Processes Detected: 0
        (No malicious items detected)

        Memory Modules Detected: 0
        (No malicious items detected)

        Registry Keys Detected: 3
        HKU\S-1-5-21-378435980-2013308852-2232121980-1007_Classes\CLSID\{fbeb8a05-beee-4442-804e-409d6c4515e9} (Hijack.Trojan.Siredef.C) -> Delete on reboot. [3db5dc5c423a88aee123e61b48b8956b]
        HKU\S-1-5-21-378435980-2013308852-2232121980-1008_Classes\CLSID\{FBEB8A05-BEEE-4442-804E-409D6C4515E9} (Hijack.Trojan.Siredef.C) -> Delete on reboot. [3db5dc5c423a88aee123e61b48b8956b]
        HKU\S-1-5-21-378435980-2013308852-2232121980-1009_Classes\CLSID\{FBEB8A05-BEEE-4442-804E-409D6C4515E9} (Hijack.Trojan.Siredef.C) -> Delete on reboot. [3db5dc5c423a88aee123e61b48b8956b]

        Registry Values Detected: 1
        HKU\S-1-5-21-378435980-2013308852-2232121980-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Google Update^❤ (Trojan.Zaccess) -> Data:  -> Delete on reboot. [00f284b446361b1b62f72fd30ff1d62a]

        Registry Data Items Detected: 0
        (No malicious items detected)

        Folders Detected: 0
        (No malicious items detected)

        Files Detected: 0
        (No malicious items detected)

        Physical Sectors Detected: 0
        (No malicious items detected)

        (end)
        2nd Scan:
        Malwarebytes Anti-Rootkit BETA 1.08.0.1001
        www.malwarebytes.org

        Database version: v2014.11.08.02

        Windows 7 Service Pack 1 x86 NTFS
        Internet Explorer 9.0.8112.16421
        Paul :: WHITTAKER-PC [administrator]

        07/11/2014 11:45:03 PM
        mbar-log-2014-11-07 (23-45-03).txt

        Scan type: Quick scan
        Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
        Scan options disabled:
        Objects scanned: 583853
        Time elapsed: 26 minute(s), 18 second(s)

        Memory Processes Detected: 0
        (No malicious items detected)

        Memory Modules Detected: 0
        (No malicious items detected)

        Registry Keys Detected: 0
        (No malicious items detected)

        Registry Values Detected: 0
        (No malicious items detected)

        Registry Data Items Detected: 0
        (No malicious items detected)

        Folders Detected: 0
        (No malicious items detected)

        Files Detected: 0
        (No malicious items detected)

        Physical Sectors Detected: 0
        (No malicious items detected)

        (end)
        Thanks

        SuperDave

        • Malware Removal Specialist


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        Re: Virus Trojan.Agent.ED
        « Reply #4 on: November 08, 2014, 01:00:47 PM »
        I'd like to scan your machine with ESET OnlineScan

        •Hold down Control and click on the following link to open ESET OnlineScan in a new window.
        ESET OnlineScan

        •Click the button.
        •For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
        • Click on to download the ESET Smart Installer. Save it to your desktop.
        • Double click on the icon on your desktop.
        •Check
        •Click the button.
        •Accept any security warnings from your browser.
        • Leave the check mark next to Remove found threats.
        •Check
        •Push the Start button.
        •ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
        •When the scan completes, push
        •Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
        •Push the button.
        •Push
        A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt
        Windows 8 and Windows 10 dual boot with two SSD's

        Vucomp

          Topic Starter


          Rookie

          • Experience: Experienced
          • OS: Windows 7
          Re: Virus Trojan.Agent.ED
          « Reply #5 on: November 09, 2014, 08:02:23 AM »
          Update:
          Sorry Dave that it is taking so long. The Eset Scanner is still running. 18 hours and counting.

          Vucomp

            Topic Starter


            Rookie

            • Experience: Experienced
            • OS: Windows 7
            Re: Virus Trojan.Agent.ED
            « Reply #6 on: November 09, 2014, 09:16:45 AM »
            Hi Dave;
            There was no threats found. I couldn't find the back button or the export file to desktop. I did find log.txt though. Doesn't really say much.
            Here it is:
            ESETSmartInstaller@High as CAB hook log:
            OnlineScanner.ocx - registred OK

            SuperDave

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            Re: Virus Trojan.Agent.ED
            « Reply #7 on: November 09, 2014, 02:51:56 PM »
            Ok, how's your computer running now? Any other issues?
            Windows 8 and Windows 10 dual boot with two SSD's

            Vucomp

              Topic Starter


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              • Experience: Experienced
              • OS: Windows 7
              Re: Virus Trojan.Agent.ED
              « Reply #8 on: November 10, 2014, 03:59:39 AM »
              Internet Explorer seems to be working ok now. I have a question about Registry key. Under Local Machine, there is a weird key that I have never seen before and cannot get rid of. I don't know if this is left over from previous malware. Here is the extra key entry:


              [attachment deleted by admin to conserve space]

              Vucomp

                Topic Starter


                Rookie

                • Experience: Experienced
                • OS: Windows 7
                Re: Virus Trojan.Agent.ED
                « Reply #9 on: November 10, 2014, 10:49:37 AM »
                Also, I cannot run ComboFix. Runs for about 2 hours then shuts computer off to do restart and no log txt when restarted.

                SuperDave

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                Re: Virus Trojan.Agent.ED
                « Reply #10 on: November 10, 2014, 01:14:16 PM »
                I, personally, wouldn't mess around in the Registry. AdwCleaner didn't find anything amiss with the Registry so I would leave it alone.
                Please try running CF in Safe Mode.

                Windows 8 and Windows 10 dual boot with two SSD's

                Vucomp

                  Topic Starter


                  Rookie

                  • Experience: Experienced
                  • OS: Windows 7
                  Re: Virus Trojan.Agent.ED
                  « Reply #11 on: November 10, 2014, 04:12:49 PM »
                  Computer will not allow me to boot into safe mode. Not F8 or msconfig.

                  SuperDave

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                  Re: Virus Trojan.Agent.ED
                  « Reply #12 on: November 11, 2014, 03:39:23 PM »
                  Please do this even if you don't have the OS disk. If it finds any missing or corrupt files, it will ask for the disk to be inserted. Please let me know.

                  To Run the SFC /SCANNOW Command in Windows 7
                  1. Open an elevated command prompt.

                  2. To Scan and Repair System Files
                  NOTE: Scans the integrity of all protected system files and repairs the system files if needed.
                  A) In the elevated command prompt, type sfc /scannow and press Enter. (see screenshot below)
                  NOTE: This may take some time to finish.



                  B) Go to step 4.

                  3. To Only Verify if the System Files are Corrupted
                  NOTE: Scans and only verifies the integrity of all proteced system files only.
                  A) In the elevated command prompt, type sfc /verifyonly and press Enter.

                  4. When the scan is complete, hopefully you will see all is ok like the screenshot below.
                  NOTE: If not, then you can attempt to run a System Restore using a restore point dated before the bad file occured to fix it. You may need to repeat doing a System Restore until you find a older restore point that may work.



                  5. When done, close the elevated command prompt.
                  Windows 8 and Windows 10 dual boot with two SSD's

                  jackmilli121



                    Newbie

                    • Experience: Beginner
                    • OS: Windows 7
                    Re: Virus Trojan.Agent.ED
                    « Reply #13 on: November 15, 2014, 05:35:32 AM »
                    Your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help.Superdave.
                    « Last Edit: November 15, 2014, 10:46:56 AM by SuperDave »