Malware Removal from Windows XP

[buzzfretz]

Hi, I need help with some malware removal. I've performed all the steps listed for this forum. I tried to find the Malware Bytes log but was unable to locate it. Thanks for your help.

Here are the logs from my scans:

# AdwCleaner v4.105 - Report created 17/12/2014 at 13:06:50
# Updated 08/12/2014 by Xplode
# Database : 2014-12-16.1 [Live]
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Owner - OWNER-PC
# Running from : C:\Documents and Settings\Owner\My Documents\Downloads\adwcleaner_4.105.exe
# Option : Scan

***** [ Services ] *****

Service Found : netfilter
Service Found : sbmntr
Service Found : SMUpdd
Service Found : vToolbarUpdater18.1.9

***** [ Files / Folders ] *****

File Found : C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\r9m8efnz.default\user.js
File Found : C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\vj53xaia.default\user.js
File Found : C:\Program Files\Mozilla Firefox\browser\searchplugins\safeguard-secure-search.xml
File Found : C:\WINDOWS\system32\drivers\netfilter.sys
Folder Found : C:\Documents and Settings\All Users\Application Data\AVG SafeGuard toolbar
Folder Found : C:\Documents and Settings\All Users\Application Data\AVG SafeGuard toolbar
Folder Found : C:\Documents and Settings\All Users\Application Data\AVG Secure Search
Folder Found : C:\Documents and Settings\All Users\Application Data\AVG Secure Search
Folder Found : C:\Documents and Settings\All Users\Application Data\SearchModule
Folder Found : C:\Documents and Settings\All Users\Application Data\SearchModule
Folder Found : C:\Documents and Settings\Owner\Application Data\AVG SafeGuard toolbar
Folder Found : C:\Documents and Settings\Owner\Local Settings\Application Data\AVG SafeGuard toolbar
Folder Found : C:\Documents and Settings\Owner\Local Settings\Application Data\CrashRpt
Folder Found : C:\Documents and Settings\Owner\Local Settings\Application Data\globalUpdate
Folder Found : C:\Documents and Settings\Owner\My Documents\Optimizer Pro
Folder Found : C:\Documents and Settings\Owner\Start Menu\Programs\YTDownloader
Folder Found : C:\Program Files\AVG SafeGuard toolbar
Folder Found : C:\Program Files\AVG Security Toolbar
Folder Found : C:\Program Files\Common Files\AVG Secure Search

-------------------------------END OF LOG-------------------------------------------------------------------------------------------------------------

# AdwCleaner v4.105 - Report created 17/12/2014 at 13:12:50
# Updated 08/12/2014 by Xplode
# Database : 2014-12-16.1 [Live]
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Owner - OWNER-PC
# Running from : C:\Documents and Settings\Owner\My Documents\Downloads\adwcleaner_4.105.exe
# Option : Clean

***** [ Services ] *****

• Service Deleted : netfilter

Service Deleted : sbmntr

• Service Deleted : SMUpdd

Service Deleted : vToolbarUpdater18.1.9

***** [ Files / Folders ] *****

Folder Deleted : C:\Documents and Settings\All Users\Application Data\AVG SafeGuard toolbar
Folder Deleted : C:\Documents and Settings\All Users\Application Data\AVG Secure Search
Folder Deleted : C:\Documents and Settings\All Users\Application Data\SearchModule
Folder Deleted : C:\Program Files\AVG SafeGuard toolbar
Folder Deleted : C:\Program Files\AVG Security Toolbar
Folder Deleted : C:\Program Files\FLVM Player
Folder Deleted : C:\Program Files\globalUpdate
Folder Deleted : C:\Program Files\Optimizer Pro
Folder Deleted : C:\Program Files\YTDownloader
Folder Deleted : C:\Program Files\Common Files\AVG Secure Search
Folder Deleted : C:\Program Files\Common Files\Goobzo
Folder Deleted : C:\Documents and Settings\Owner\Local Settings\Application Data\AVG SafeGuard toolbar
Folder Deleted : C:\Documents and Settings\Owner\Local Settings\Application Data\globalUpdate
Folder Deleted : C:\Documents and Settings\Owner\Local Settings\Application Data\CrashRpt
Folder Deleted : C:\Documents and Settings\Owner\Application Data\AVG SafeGuard toolbar
Folder Deleted : C:\Documents and Settings\Owner\Start Menu\Programs\YTDownloader
Folder Deleted : C:\Documents and Settings\Owner\My Documents\Optimizer Pro
File Deleted : C:\WINDOWS\system32\drivers\netfilter.sys
File Deleted : C:\Program Files\Mozilla Firefox\browser\searchplugins\safeguard-secure-search.xml

-------------------------------END OF LOG-------------------------------------------------------------------------------------------------------------

 Results of screen317's Security Check version 0.99.93 
 Windows XP Service Pack 3 x86   
 Internet Explorer 8 
``````````````Antivirus/Firewall Check:``````````````[/u]
 Windows Firewall Enabled! 
Microsoft Security Essentials   
 Antivirus up to date! 
`````````Anti-malware/Other Utilities Check:`````````[/u]
 CCleaner     
 Java 7 Update 51 
 Java version 32-bit out of Date!
  Adobe Flash Player    15.0.0.246 Flash Player out of Date! 
 Adobe Reader XI 
 Mozilla Firefox (34.0.5)
````````Process Check: objlist.exe by Laurent````````[/u] 
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````[/u]
 Total Fragmentation on Drive C:: 11% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````[/u]

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Why have you not installed Service Pack 3?

Please download AdwCleaner by Xplode onto your Desktop.

You will need to defrag your hard drive soon. If you need help with this, please let me know. (SSD means Solid State Drive.)
*********************************************
Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

• Be sure to print out and follow the instructions provided on that same page for performing a scan.
• Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  
• When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  
• Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
• Copy and paste the contents of these two log files in your next reply.

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
***********************************************
Update Your Java (JRE)

Old versions of Java have vulnerabilities that malware can use to infect your system.

First Verify your Java Version

If there are any other version(s) installed then update now.

Get the new version (if needed)

If your version is out of date install the newest version of the Sun Java Runtime Environment.

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close ALL open web browsers before starting the installation.

Remove any old versions

1. Download JavaRa and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.

Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.

[buzzfretz]

Dave,

Thanks so much for your help. Should I install Service Pack 3 before continuing with the next step?

[SuperDave]

Please run the scans and we can install SP3 later.

[buzzfretz]

Ok, thanks.