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Author Topic: Windows 7 starter running slow on Acer Aspire Netbook  (Read 18874 times)

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bootsz

    Topic Starter


    Greenhorn

    • Experience: Familiar
    • OS: Windows 7
    Windows 7 starter running slow on Acer Aspire Netbook
    « on: December 21, 2014, 07:20:35 PM »
    My Acer Aspire netbook is starting to run very slow at times with CPU usage very high and memory usage at over 850 Mb .  It has only 1 GB of DDR3 memory, but was running much faster when I first got it.  Computer has 250 Gb HDD.  32 bit O/S Windows 7 Starter;
    Processor: Intel (R) Atom (TM) CPU N455  @1.66Ghz  1.67 GHz

    I have run the CCleaner, AdwCleaner (see log below), Malwarebytes Anti-Malware (no threats detected), Security check (see log below).  I have no experience tampering with registry errors.  Is it safe to clean the registry items that show up on AdwCleaner?  Thanks for any help!!

    AdwCleaner log:

    # AdwCleaner v4.106 - Report created 21/12/2014 at 19:00:20
    # Updated 21/12/2014 by Xplode
    # Database : 2014-12-21.4 [Live]
    # Operating System : Windows 7 Starter Service Pack 1 (32 bits)
    # Username : Boots - BOOTS-NB
    # Running from : C:\Users\Boots\Downloads\adwcleaner_4.106.exe
    # Option : Scan

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****

    Folder Found : C:\ProgramData\Free Ride Games
    Folder Found : C:\Users\Boots\AppData\Local\Google\Chrome\User Data\Default\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl
    Folder Found : C:\Users\Boots\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Free Ride Games

    ***** [ Scheduled Tasks ] *****


    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{8DCB7100-DF86-4384-8842-8FA844297B3F}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8DCB7100-DF86-4384-8842-8FA844297B3F}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{8DCB7100-DF86-4384-8842-8FA844297B3F}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
    Key Found : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
    Key Found : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
    Key Found : HKLM\SOFTWARE\Conduit
    Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{EE171732-BEB4-4576-887D-CB62727F01CA}
    Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{2318C2B1-4965-11D4-9B18-009027A5CD4F}]
    Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{8DCB7100-DF86-4384-8842-8FA844297B3F}]

    ***** [ Browsers ] *****

    -\\ Internet Explorer v11.0.9600.17496


    -\\ Google Chrome v


    *************************

    AdwCleaner[R0].txt - [2899 octets] - [21/12/2014 19:00:20]

    ########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [2959 octets] ##########


    Security check log:
     Results of screen317's Security Check version 0.99.93 
     Windows 7 Service Pack 1 x86 (UAC is enabled) 
     Internet Explorer 11 
    ``````````````Antivirus/Firewall Check:``````````````[/u]
     Windows Firewall Enabled! 
    avast! Antivirus   
     Antivirus up to date!   
    `````````Anti-malware/Other Utilities Check:`````````[/u]
     CCleaner     
     Wise Registry Cleaner 8.23 
     Adobe Reader 10.1.13 Adobe Reader out of Date! 
     Google Chrome (39.0.2171.71)
     Google Chrome (39.0.2171.95)
    ````````Process Check: objlist.exe by Laurent````````[/u] 
     Malwarebytes Anti-Malware mbamservice.exe 
     Malwarebytes Anti-Malware mbam.exe 
     Malwarebytes Anti-Malware mbamscheduler.exe   
     AVAST Software Avast AvastSvc.exe 
     AVAST Software Avast avastui.exe 
    `````````````````System Health check`````````````````[/u]
     Total Fragmentation on Drive C: 1%
    ````````````````````End of Log``````````````````````[/u]

    SuperDave

    • Malware Removal Specialist


    • Genius
    • Thanked: 1020
    • Certifications: List
    • Experience: Expert
    • OS: Windows 10
    Re: Windows 7 starter running slow on Acer Aspire Netbook
    « Reply #1 on: December 26, 2014, 12:03:07 PM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Please uninstall Wise Registry Cleaner 8.23. Registry Cleaners do more harm than good.
    Please run AdwCleaner again and hit the Delete button.


    Please download Junkware Removal Tool to your desktop.

    Warning! Once the scan is complete JRT will shut down your browser with NO warning.

    Shut down your protection software now to avoid potential conflicts.

    •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

    •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

    •The tool will open and start scanning your system.

    •Please be patient as this can take a while to complete depending on your system's specifications.

    •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

    •Copy and Paste the JRT.txt log into your next message.
    *****************************************************
    Malwarebytes' Anti-Rootkit

    Please download Malwarebytes' Anti-Rootkit and save it to your desktop.
    • Be sure to print out and follow the instructions provided on that same page for performing a scan.
    • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
    • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
    • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
    • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
    • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
    • Copy and paste the contents of these two log files in your next reply.
    Windows 8 and Windows 10 dual boot with two SSD's

    bootsz

      Topic Starter


      Greenhorn

      • Experience: Familiar
      • OS: Windows 7
      Re: Windows 7 starter running slow on Acer Aspire Netbook
      « Reply #2 on: December 26, 2014, 10:01:15 PM »
      Hello SuperDave:
      I followed all instructions.   The JRT.txt output is listed below.  The Malwarebytes program detected no problems to clean up.  Thank you!!!

      JRT.txt:

      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
      Junkware Removal Tool (JRT) by Thisisu
      Version: 6.4.0 (11.29.2014:1)
      OS: Windows 7 Starter x86
      Ran by Boots on 26/12/2014 at 22:36:52.46
      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




      ~~~ Services



      ~~~ Registry Values



      ~~~ Registry Keys



      ~~~ Files

      Successfully deleted: [File] "C:\Windows\wininit.ini"



      ~~~ Folders

      Successfully deleted: [Folder] "C:\ProgramData\free ride games"
      Successfully deleted: [Folder] "C:\Users\Boots\AppData\Roaming\microsoft\windows\start menu\programs\free ride games"
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{04DB0515-6A64-4FCF-93D8-6ACC598FEE34}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{13CBA2E1-1156-4368-8727-8E981F3CCD93}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{195984AC-9F3F-4A52-B58E-0DDE7CB80BD7}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{241D7811-D47B-4081-9CFE-C2B11C9796BA}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{39690210-28C7-4632-9620-9FB5F7BE096C}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{4AC00942-02C6-4B7B-8BB7-CB60F149C304}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{5DF1F02C-D621-4A21-95B1-80F103CC8998}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{610DE736-10CB-43F2-AE1F-8636FCA1C2FF}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{7401E995-C876-4D6B-BBD5-D859BC50EA6B}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{7935B4E3-1BE1-4D3A-93BB-536E94D26C20}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{7C788AE6-2CE2-4F5C-B46B-DB38F7B6AD15}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{A37B9174-3FA8-4F77-B800-1EE7F13CEFC6}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{AA89EF36-20FF-45DE-83B3-08B3D08AA493}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{BC866257-813B-4BA5-8348-635A99B39956}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{C3567E30-6A17-417E-968C-DA5A429064D6}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{E4854B4B-DF85-491B-9A6D-6F8DA8B503FA}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{E9880EC9-1639-4A1E-9370-A1ADAAD6DB70}
      Successfully deleted: [Empty Folder] C:\Users\Boots\appdata\local\{F6CC7DD5-C282-4448-BCAE-93FEB6286DFE}



      ~~~ Event Viewer Logs were cleared





      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
      Scan was completed on 26/12/2014 at 22:47:54.76
      End of JRT log
      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

      SuperDave

      • Malware Removal Specialist


      • Genius
      • Thanked: 1020
      • Certifications: List
      • Experience: Expert
      • OS: Windows 10
      Re: Windows 7 starter running slow on Acer Aspire Netbook
      « Reply #3 on: December 27, 2014, 11:44:50 AM »
      I'd like to scan your machine with ESET OnlineScan

      •Hold down Control and click on the following link to open ESET OnlineScan in a new window.
      ESET OnlineScan

      •Click the button.
      •For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
      • Click on to download the ESET Smart Installer. Save it to your desktop.
      • Double click on the icon on your desktop.
      •Check
      •Click the button.
      •Accept any security warnings from your browser.
      • Leave the check mark next to Remove found threats.
      •Check
      •Push the Start button.
      •ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      •When the scan completes, push
      •Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
      •Push the button.
      •Push
      A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt
      Windows 8 and Windows 10 dual boot with two SSD's

      bootsz

        Topic Starter


        Greenhorn

        • Experience: Familiar
        • OS: Windows 7
        Re: Windows 7 starter running slow on Acer Aspire Netbook
        « Reply #4 on: December 27, 2014, 08:18:35 PM »
        Hi SuperDave:

        The ESET OnlineScan was run and did not detect any threats. 

        Thanks!

        SuperDave

        • Malware Removal Specialist


        • Genius
        • Thanked: 1020
        • Certifications: List
        • Experience: Expert
        • OS: Windows 10
        Re: Windows 7 starter running slow on Acer Aspire Netbook
        « Reply #5 on: December 28, 2014, 11:56:27 AM »
        How's your computer running now? Any other issues or questions?
        Windows 8 and Windows 10 dual boot with two SSD's

        bootsz

          Topic Starter


          Greenhorn

          • Experience: Familiar
          • OS: Windows 7
          Re: Windows 7 starter running slow on Acer Aspire Netbook
          « Reply #6 on: December 28, 2014, 07:05:37 PM »
          Hello SuperDave:
          It's running quite a bit better than before and using less memory.   Thanks a lot for your help in getting this done.  Much appreciated!!

          SuperDave

          • Malware Removal Specialist


          • Genius
          • Thanked: 1020
          • Certifications: List
          • Experience: Expert
          • OS: Windows 10
          Re: Windows 7 starter running slow on Acer Aspire Netbook
          « Reply #7 on: December 28, 2014, 07:53:44 PM »
          Good, let's do some clean up.

          Click Start> Computer> right click the C Drive and choose Properties> enter
          Click Disk Cleanup from there.



          Click OK on the Disk Cleanup Screen.
          Click Yes on the Confirmation screen.



          This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
          ****************************************
          This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
          This is a very crucial step so make sure you don't skip it.
          Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

          Double-click Delfix.exe to start the tool.
          Make sure the following items are checked:
          • Activate UAC (optional; some users prefer to keep it off)
          • Remove disinfection tools
          • Create Registry backup
          • Purge System Restore Points
          • Re-set system settings
          Now click "Run" and wait patiently.
          Once finished a logfile will be created. You don't have to attach it to your next reply.
          *****************************************
          I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

          Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

          Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
          Safe Surfing!
          Windows 8 and Windows 10 dual boot with two SSD's

          bootsz

            Topic Starter


            Greenhorn

            • Experience: Familiar
            • OS: Windows 7
            Re: Windows 7 starter running slow on Acer Aspire Netbook
            « Reply #8 on: December 30, 2014, 05:07:56 PM »
            Thanks SuperDave!!  This is a wonderful service.

            SuperDave

            • Malware Removal Specialist


            • Genius
            • Thanked: 1020
            • Certifications: List
            • Experience: Expert
            • OS: Windows 10
            Re: Windows 7 starter running slow on Acer Aspire Netbook
            « Reply #9 on: December 30, 2014, 07:50:01 PM »
            You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.
            Windows 8 and Windows 10 dual boot with two SSD's