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Author Topic: Windows 7, Malware removal help please  (Read 3912 times)

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atmguy

    Topic Starter


    Starter

    • Experience: Beginner
    • OS: Windows 7
    Windows 7, Malware removal help please
    « on: January 18, 2015, 12:48:05 PM »
    I have a laptop with windows 7, while DL a media player, PC Shield  :-\ and a number of other malware programs loaded :'(.  Is there a easy way to remove them? 
    Anti Virus is Essentials

    any assistance would be greatful please.

    Gary

    SuperDave

    • Malware Removal Specialist


    • Genius
    • Thanked: 991
    • Certifications: List
    • Experience: Expert
    • OS: Windows 8
    Re: Windows 7, Malware removal help please
    « Reply #1 on: January 18, 2015, 06:34:12 PM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    You can uninstall them by going to Start, Control, Program and Features and uninstall them there. You can recognize them by the date they were installed. You should see some with the same date that you dl'd the media viewer. In addition, please run these scan to make sure we get them all.

    Please download AdwCleaner by Xplode onto your Desktop.

    Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
    When the AdwCleaner program will open, click on the Scan button as shown below.



    AdwCleaner will now start to search for malicious files that may be installed on your computer.
    To remove the files that were detected in the previous step, please click on the Clean button.



    AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
    Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
    *********************************************
    Please download Malwarebytes Anti-Malware from here.
    Double Click mbam-setup.exe to install the application.
    • It should update automatically if the computer is connected to the internet.
    • Click on Threat Scan and click on Scan Now.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
    • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
    • When disinfection is completed you can click on "Copy to Clipboard".
    • Paste the log in you next reply (CTRL+ V)
    *************************************************
    Please download Junkware Removal Tool to your desktop.

    Warning! Once the scan is complete JRT will shut down your browser with NO warning.

    Shut down your protection software now to avoid potential conflicts.

    •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

    •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

    •The tool will open and start scanning your system.

    •Please be patient as this can take a while to complete depending on your system's specifications.

    •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

    •Copy and Paste the JRT.txt log into your next message.
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

    atmguy

      Topic Starter


      Starter

      • Experience: Beginner
      • OS: Windows 7
      Re: Windows 7, Malware removal help please
      « Reply #2 on: January 19, 2015, 08:51:00 AM »
      # AdwCleaner v4.108 - Report created 19/01/2015 at 09:59:42
      # Updated 17/01/2015 by Xplode
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      *************************

      AdwCleaner[R0].txt - [52367 octets] - [19/01/2015 09:48:44]
      AdwCleaner[R1].txt - [52427 octets] - [19/01/2015 09:57:12]
      AdwCleaner[S0].txt - [55537 octets] - [19/01/2015 09:59:42]

      ########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [55598 octets] ##########

      atmguy

        Topic Starter


        Starter

        • Experience: Beginner
        • OS: Windows 7
        Re: Windows 7, Malware removal help please
        « Reply #3 on: January 19, 2015, 09:07:55 AM »
        jtr copy file

        ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        Junkware Removal Tool (JRT) by Thisisu
        Version: 6.4.1 (12.28.2014:1)
        OS: Windows 7 Home Premium x86
        Ran by Mel on Mon 01/19/2015 at 11:02:17.91
        ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




        ~~~ Services



        ~~~ Registry Values



        ~~~ Registry Keys



        ~~~ Files



        ~~~ Folders

        Successfully deleted: [Folder] "C:\Users\Mel\Local Settings\Application Data\pro_pc_cleaner"
        Failed to delete: [Folder] "C:\Program Files\eusing free registry cleaner"
        Successfully deleted: [Folder] "C:\Users\Mel\documents\propccleaner"



        ~~~ FireFox

        Failed to delete: [Folder] "C:\Program Files\Mozilla Firefox\extensions\{1fd91a9c-410c-4090-bbcc-55d3450ef433}"
        Successfully deleted: [Folder] C:\Users\Mel\AppData\Roaming\mozilla\firefox\profiles\2xd975wj.default\conduitcommon



        ~~~ Event Viewer Logs were cleared





        ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        Scan was completed on Mon 01/19/2015 at 11:05:34.43
        End of JRT log
        ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

        SuperDave

        • Malware Removal Specialist


        • Genius
        • Thanked: 991
        • Certifications: List
        • Experience: Expert
        • OS: Windows 8
        Re: Windows 7, Malware removal help please
        « Reply #4 on: January 19, 2015, 01:01:23 PM »
        Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

        1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
        2. The fixes are specific to your problem and should only be used for this issue on this machine.
        3. If you don't know or understand something, please don't hesitate to ask.
        4. Please DO NOT run any other tools or scans while I am helping you.
        5. It is important that you reply to this thread. Do not start a new topic.
        6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
        7. Absence of symptoms does not mean that everything is clear.

        If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
        *************************************************************************
        I would like to see the MBAM log.

        ***********************************************
        Download Security Check by screen317 from one of the following links and save it to your desktop.

        Link 1
        Link 2

        * Double-click Security Check.bat
        * Follow the on-screen instructions inside of the black box.
        * A Notepad document should open automatically called checkup.txt
        * Post the contents of that document in your next reply.

        Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
        ************************************************************
        Malwarebytes' Anti-Rootkit

        Please download Malwarebytes' Anti-Rootkit and save it to your desktop.
        • Be sure to print out and follow the instructions provided on that same page for performing a scan.
        • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
        • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
        • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
        • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
        • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
        • Copy and paste the contents of these two log files in your next reply.
        Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender