cd/dvd drive will not work

[Glenoaks]

I have a sony vaio vgn nr11z/s. The cd/dvd drive will not work, Properties in device manager says device working properly.No warnings. It will not spin when a cd or dvd put in and will not read it. It makes a noise like it is starting but doesn't

Tried safe mode but not difference. I also cleaned it

I want it to work to be able to boot a bootable cd in case of emergency.

[Allan]

Sounds like you should replace the drive.

[Glenoaks]

Then why does it say this device is  working properly

[Allan]

Device Manager has no way of knowing if the drive is actually working, only that there are no driver / interface issues (the system recognizes its presence)

[Glenoaks]

Device Manager has no way of knowing if the drive is actually working, only that there are no driver / interface issues (the system recognizes its presence)

Thanks. How do you check that all the connections are ok with the drive

[Allan]

The likelihood of laptop connections being the problem are slim, but here you go: http://www.insidemylaptop.com/how-to-remove-memory-hard-drive-optical-drive-and-keyboard-from-sony-vaio-vgn-fe-series-laptop/

[Glenoaks]

The likelihood of laptop connections being the problem are slim, but here you go: http://www.insidemylaptop.com/how-to-remove-memory-hard-drive-optical-drive-and-keyboard-from-sony-vaio-vgn-fe-series-laptop/

Thanks

[Allan]

You're welcome.