Help! Blue Screen

[egaskins16]

Help ! How do I fix this

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[Allan]

I deleted your duplicate post. Please do not post more than once with the same question.


Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

[egaskins16]

I don't have enough time to run anything once I turn my laptop on.  It starts up sits for a second on my desktop then blue screens

[Allan]

try it in safe mode

[egaskins16]

I did earlier and it still happens 

[egaskins16]

So I thought the error number looked fake so I called the number and it was an Indian man saying Windows customer support and I hung up . they called back from a different number and I answered and said the same thing. I hung up and they called back again....

[Allan]

Blue screen errors don't come with phone numbers. I didn't see the number until you just mentioned it. It's clearly a scam and I'm going to move this thread to our malware section for Super Dave to take a look at.

[egaskins16]

Yes after that phone call I figured it was . also my Windows start bar is still at the bottom and I can still see my mouse sometimes

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Let me see if this is correct. You computer won't boot long enough to run any scans in Normal as well as Safe Mode? Where did you get that number? I don't see any in the screenshot that you posted.

[egaskins16]

It is ransomware . I am absolutely sure of it the blue screen looks fake and gives me a phone number. I called the number earlier and it was an Indian man posing as a Microsoft tech support . hung up then he called back 4 times from 3 different numbers.  Later I called back and i asked a few questions.  He said he was from Texas then got frustrated when I asked the city or zip code or even who the Microsoft CEO is and he kept asking "why you call this" and hung up on me. Called back waited on hold 10 minutes so im on their block list right now . so basically, how do I remove ransomware from my pc without buying a new os? I saw a few tools so would I use a usb from a differet co.puter ?t

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[SuperDave]

We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Download the OTLPE Standard REATOGO Windows Recovery Environment.

• Place a blank CD-R disc in to your CD burning drive.
• Download OTLPEStd.exe and double-click on it to burn to a CD using an ISO Burner. One can be found here.
  
• Reboot your system using the boot CD you just created.
• Note : If you do not know how to set your computer to boot from CD follow the steps here
  
• Your system should now display a REATOGO-X-PE desktop.
• Double-click on the OTLPE icon.
  
• When asked "Do you wish to load the remote registry", select Yes
  
• When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  
• OTL should now start. Change the following settings
  
• Change Drivers to Non-Microsoft
  
• When your computer starts with OTL disk, go to Control Panel, Program and Features and look for any programs that have been installed just prior to when this trouble started. If you find any, uninstall them.

[egaskins16]

My friends dad is actually going to system wipe and put new software on

[SuperDave]

If you use the rescue disk, you will be able to save all your important data before the re-installation.

[egaskins16]

I honestly don't have much , it's my sister's old computer . I don't mind the reformatting. Thank you for all of your guys ' help ! Found ours it's a scam btw I called several times and they are obvious fakes