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Author Topic: Snap.do  (Read 6104 times)

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SuperDave

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Re: Snap.do
« Reply #15 on: August 17, 2015, 07:45:37 PM »
Quote
Standard Windows directory ‘Program Files’(where new applications are usually installed) doesn’t have a folder called ‘Snap.Do’, but another one called ‘LTD’ that doesn’t seem to be related to Snap.Do at a glimpse (in fact, this it belongs to Snap.Do). Main executable file of Snap.Do is located in a hidden path (C:\Users\USER_NAME\AppData\Local), in a folder called ‘Smartbar’.
Harry, did you look in ADD/Remove programs for any programs that were install just prior to this thing popping up?
Also try running MBAM again.


Quote
If you want to remove Snap.Do from your PC, please find below step-by-step instructions.

Note. This is a self-help guide. Use it at your own risk. This article is provided "as is" and to be used for information purposes.

1.    Before you start, please make sure you are logged as a system administrator. Also, please save a copy of your important documents/files on an external hard drive.

2.    Close all your browsers if any.

3.    Open your Task Manager (right click on your task bar and choose ‘Task Manager’ from the context menu):

•    In the ‘Processes’ tab, please find Lrcnta.exe and SnapDo.exe, right click on each one and choose ‘End Process’ from the context menu;
•    In the ‘Services’ tab, please find LPTSystemUpdater and stop it using right-click menu.
4.    From your desktop, click on Windows Start button and choose Control Panel option (Windows 8 users: right-click on ‘Windows Start’   icon (by default, it is located in the left bottom corner of your screen), and choose Control Panel from the context menu):

•    Click ‘Programs and Features’ (Windows Vista, 7 and 8)/‘Add or Remove Programs’ (Windows XP),
•    Find 2 entries: Snap.Do and Snap.Do Engine by ReSoft Ltd.,
•    Right click on ‘Snap.Do’ and click on ‘Uninstall’ button,
•    When a window below opens, click on a ‘CUSTOM’ button, and in the 2nd window check ‘Remove Snap.Do’ (making sure that 2 other boxes are UN-checked):

•    in the next window, click on ‘Accept’, and then – ‘Continue’ (as we’ve closed the browsers in step 2):

•     Wait a few moments for the program to finish uninstallation. Once done, please press F5 key on your keyboard (while being in ‘Programs and Features’ window making sure you don’t have Snap.Do and Snap.Do Engine here anymore.

5.    Please make sure that hidden files in your Windows Explorer are visible: Start –> Control Panel (Appearance and Personalization) –> Folder Options –> ‘View’ tab –> find ‘Hidden files and folders’ and check a box ‘Show hidden files, folders, and drives’.

6.    Follow this path - C:\Users\YOUR_USER_NAME\AppData\Local\Temp (XP users: C:\Documents and Settings\YOUR_USER_NAME\Local Settings\Temp) -> highlight all the files/folders here -> press ‘Shift’+’Delete’ and click ‘Yes’ to completely clean this folder (Note. If you receive messages that some files cannot be removed, just skip the file in question).

7.    Please find the directories below and make sure that Snap.Do folders are removed:
C:\Program Files (x86)\LPT
C:\Users\YOUR_USER_NAME\AppData\Local\Smartbar

8.    Now please make sure that your browser is clean:
Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

harry 48

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Re: Snap.do
« Reply #16 on: August 18, 2015, 01:54:59 PM »
More to come after these are the processes



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harry 48

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    Egghead

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Re: Snap.do
« Reply #17 on: August 18, 2015, 01:56:51 PM »
These are the services



[attachment deleted by admin to conserve space]

harry 48

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    Egghead

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Re: Snap.do
« Reply #18 on: August 18, 2015, 02:06:30 PM »
These are add and remove



[attachment deleted by admin to conserve space]

harry 48

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    Egghead

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Re: Snap.do
« Reply #19 on: August 18, 2015, 02:23:04 PM »
 MBAM Clear after deleting this



[attachment deleted by admin to conserve space]

harry 48

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    Egghead

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Re: Snap.do
« Reply #20 on: August 18, 2015, 02:41:57 PM »
Nothing found so its not done.


•    In the ‘Processes’ tab, please find Lrcnta.exe and SnapDo.exe, right click on each one and choose ‘End Process’ from the context menu;
•    In the ‘Services’ tab, please find LPTSystemUpdater and stop it using right-click menu.
4.    From your desktop, click on Windows Start button and choose Control Panel option (Windows 8 users: right-click on ‘Windows Start’   icon (by default, it is located in the left bottom corner of your screen), and choose Control Panel from the context menu):

•    Click ‘Programs and Features’ (Windows Vista, 7 and 8)/‘Add or Remove Programs’ (Windows XP),
•    Find 2 entries: Snap.Do and Snap.Do Engine by ReSoft Ltd.,
•    Right click on ‘Snap.Do’ and click on ‘Uninstall’ button,
•    When a window below opens, click on a ‘CUSTOM’ button, and in the 2nd window check ‘Remove Snap.Do’ (making sure that 2 other boxes are UN-checked):

•    in the next window, click on ‘Accept’, and then – ‘Continue’ (as we’ve closed the browsers in step 2):


How do I do these and where

6.    Follow this path - C:\Users\YOUR_USER_NAME\AppData\Local\Temp (XP users: C:\Documents and Settings\YOUR_USER_NAME\Local Settings\Temp) -> highlight all the files/folders here -> press ‘Shift’+’Delete’ and click ‘Yes’ to completely clean this folder (Note. If you receive messages that some files cannot be removed, just skip the file in question).

7.    Please find the directories below and make sure that Snap.Do folders are removed:
C:\Program Files (x86)\LPT
C:\Users\YOUR_USER_NAME\AppData\Local\Smartbar


SuperDave

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Re: Snap.do
« Reply #21 on: August 18, 2015, 07:56:31 PM »
You can uninstall all those Java except 8-51. You can't uninstall either of those Snap.do? Are you logged in as Adm?
Do a search for this: C:\Users\YOUR_USER_NAME\AppData\Local\Temp (XP users: C:\Documents and Settings\YOUR_USER_NAME\Local Settings\Temp)
Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

harry 48

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    Egghead

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Re: Snap.do
« Reply #22 on: August 19, 2015, 12:17:46 PM »
You can uninstall all those Java except 8-51. You can't uninstall either of those Snap.do? Are you logged in as Adm?
Do a search for this: C:\Users\YOUR_USER_NAME\AppData\Local\Temp (XP users: C:\Documents and Settings\YOUR_USER_NAME\Local Settings\Temp)


Java cleared

I'm always logged as admin

Cannot uninstall snap do in A&R

Searched but nothing found

SuperDave

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Re: Snap.do
« Reply #23 on: August 19, 2015, 01:02:15 PM »
And you can't find anything in your hard drive such as Program Files? MBAM is supposed to remove this pest.
Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

harry 48

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    Egghead

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Re: Snap.do
« Reply #24 on: August 19, 2015, 01:31:56 PM »
Nothing in files, I have tried as I know best to go through the PC.

I have tried MBAM a few times, no luck.

I guess its here to stay  :(

SuperDave

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Re: Snap.do
« Reply #25 on: August 19, 2015, 07:46:57 PM »
I'll do some more checking and will get back to you.
Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender