After installing Windows 10, I get a blank screen. It worked fine for a day, but I started having problems with the internet, so I tried rebooting. After that, the Windows icon shows and then it goes blank. I tried starting it in safe mode, but was unable to.
I also try getting help from Microsoft forum, but their advice didn't help and then they stopped responding.
Microsoft Forum:
Method 1:
Try connecting to different video outputs on the PC. Sometimes a change in driver can cause the video to be sent:
a) To a different Adapter: from integrated graphics to a discrete card or vice versa.
b) To a different output: from HDMI to DVI, DisplayPort to VGA, or any other combination.
If the issue persists then follow the below method.
Method 2:
Try to boot into Safe Mode with Networking or Enable low-resolution video and check.
Please refer the below link to start the computer in Safe mode.
http://windows.microsoft.com/en-in/windows-8/windows-startup-settings-safe-modeNote: The steps for Windows 8.1 applies to Windows 10.
a) Advanced boot options, Safe Mode with Networking, or Low Resolution Video
b) Check Device Manager and look for Display Adapters
> If you see 2 items under Display Adapters, disable to integrated video card (e.g. Intel HD 4000 or AMD Radeon HD 4200) and restart. (Try vice versa if it does not work)
> If you see 1 item under Display Adapters, rollback the driver or uninstall the display adapter in Device Manager, and enable the option to delete driver software.
If the issue persists then, I suggest you to check the PC or display adapter in the manufacturer’s site for an updated driver.
Reference: Refer to the following Wiki article created by Suzy_G on Windows 10 Install and Upgrade Top Solutions.
http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/windows-10-install-and-upgrade-top-solutions/a59d8a6a-18da-417b-93a6-7b6ab4d03896Kindly let us know if you need any further assistance with Windows. We are happy to assist you."
