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Author Topic: Hello! My Acer Aspire 3S1-115.. Won't Load OS  (Read 3227 times)

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Thornbird

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Hello! My Acer Aspire 3S1-115.. Won't Load OS
« on: September 15, 2015, 05:51:55 PM »
It is Windows 10, after upgrading to Win 8. I fell for a fake antimalware program. Yeaah. Things were going GREAT after the update to Win10. Faster, etc. Then..My friend told me not to..But I downloaded Spark Trust. Went downhill pretty quick. Opera browser stopped working. Then Chrome. I made names to save all my bookmarks though, yee :) (browser profiles w/ passwords)

:[
Stopped being able to play games. Then..Yeah, this happened.

I just want the dang thing to start ATM, then I'll back up my files. I'll worry about viruses later. I don't care if it takes a YEAR for me to back all that up. I've had computers over the years & real fed up with losing sentimental photos, music, and bookmarks, gamesIm a writer and had a mentor and some very priceless wordpad docs on there.

Anyways, luckily, I have my HP, which the Acer was meant to replace. Ha-Ha. Ha-Ha...Going to buy another HP REAAL soon, I was going to contact Best Buy but they told me to keep trying to get it to start. I want to back up the files MY WAY, definately don't want to lose anything, have people in my business, or lose things cause some best buy employee is trying to do things fast/his way. I don't want to pay 150 bucks for them to TURN IT ON. Bc as said I just want them to get it to start, then I would like a virus repair at a later time .. But Im pretty satisfied in knowing my files are fine at the moment, just can't get to 'em. Or maybe I can just get them to wait while I do it MY WAY..Customer is always right, right. Reason I am being like t his is cause I dont want to lose A THING, and also, there are viruses on that acer, and dont want to infect my loverly Hps.

Tried to fix it myself in BIOS and now its saying "No Bootable Device" Err figures. So that's first on the list, is getting BIOs to cooperate.

Acer knows this is an issue, I am very dissatisifed with their "remedy." Restoring it...

With Acers I can press F10+ALT and it'll open up a panel to select language, then let you repair start up, which I tried and it failed. Tried Restore Points, there were only 3? (Had for ten months) Tried all 3. None would allow me. Tried refreshing. Wouldnt let me do that, either. Not sure what to do now. Maybe it would be best to let a tech work with it before I "unravel" the system anymore.

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Re: Hello! My Acer Aspire 3S1-115.. Won't Load OS
« Reply #1 on: September 15, 2015, 06:19:18 PM »
Don't do anything!
Wait for a Virus expert to help you!

Thornbird

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Re: Hello! My Acer Aspire 3S1-115.. Won't Load OS
« Reply #2 on: September 16, 2015, 01:42:03 AM »
Gah the Best Buy "Geek Squad" told me to keep trying to get it to boot. & thanks for the concern. Its off, and waiting, either for people on forums to help us or for me to send it off to Best Buy. I guess I ought to tell them to only see if they can get into it. But now this is happening, it's saying no boot device. I was able to go into Bios and get it to stop doing it but now it's doing it again. I really really hope I can get my files off. After that, I don't really care what happens to it. Lol. I am going to buy my preferred brand HP. I am young, and learned a big lesson.

SuperDave

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Re: Hello! My Acer Aspire 3S1-115.. Won't Load OS
« Reply #3 on: September 16, 2015, 01:07:01 PM »
Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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It would appear that this laptop is quite messed up and I doubt if I can help very much with cleaning it until we can get it to boot. Can you remember what you did in the BIOS before this trouble started? Did you try starting the computer in Safe Mode?
Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

Thornbird

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Re: Hello! My Acer Aspire 3S1-115.. Won't Load OS
« Reply #4 on: September 19, 2015, 05:46:19 AM »
Really wasn't sure where to post. This forum seemed good, 'cause like I said, everything was fine.... Thanks, Dave. So I need to buy a USB stick? I could try. I'm not really sure what I did in BIOS, I didn't even know what it was, but it was really the only thing I could access. The F10+ALT feature isn't working anymore. I've never been able to access any of those options to get it to start in Safe Mode. I once did it from the Desktop, clicking Restart... In Safe Mode, and we didn't have a mouse and I never tried again. When I go to BIOS, it does seem to recognize the hardrive, and before I had fooled with something in BIOS, it would just go into a 'loop' of saying Acer: Explore Beyond Limits and it would stay on that screen, then it would go black, then it would go back to the Acer Logo screen.

SuperDave

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Re: Hello! My Acer Aspire 3S1-115.. Won't Load OS
« Reply #5 on: September 19, 2015, 12:53:20 PM »
Do you have the OS disk? Do you have any important information on that computer that you need to save?
Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

Thornbird

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Re: Hello! My Acer Aspire 3S1-115.. Won't Load OS
« Reply #6 on: September 20, 2015, 12:48:32 AM »
Nah there is no CD drive (doh if I had known that I wouldnt have bought the dang thing), the only other thing I have up my sleeve at the moment is to let Best Buy deal with it. Hopefully they'd be able to grab my music, photos, videos, and documents, but that would cost like 75-100 bucks. I do think it is worth it ,though. And yes, I have songs that are near impossible to get on there, and Im a huge music fan, also things Ive written over the years, and so on and so forth.

SuperDave

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Re: Hello! My Acer Aspire 3S1-115.. Won't Load OS
« Reply #7 on: September 20, 2015, 11:50:44 AM »
You might check out this video to try to fix that problem. Also this video.
If you still can't get it started I can provide you with a program to start the computer and you will be able to retrieve you important data but you will need and external CD drive. You may be able to borrow one or one can be purchased for about $25.
Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

SuperDave

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Re: Hello! My Acer Aspire 3S1-115.. Won't Load OS
« Reply #8 on: October 03, 2015, 12:57:52 PM »
We are going to be using a Windows Recovery Environment to help disinfect the system so it may boot again.

Download the OTLPE Standard REATOGO Windows Recovery Environment.
  • Place a blank CD-R disc in to your CD burning drive.
  • Download OTLPEStd.exe and double-click on it to burn to a CD using an ISO Burner. One can be found here.
  • Reboot your system using the boot CD you just created.
  • Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
  • Change Drivers to Non-Microsoft
  • Press Run Scan to start the scan.
  • When finished, the file will be saved  in drive C:\_OTL\MovedFiles
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Please post the contents of the OTL.txt file in your reply.
Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender