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Author Topic: Keep getting pop-ups about installing a Windows Vista Driver  (Read 9733 times)

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debby

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    Keep getting pop-ups about installing a Windows Vista Driver
    « on: October 05, 2015, 02:32:25 PM »
    I have been having some weird things going on with my computer, and have posted here and gotten help.  But I am frequently getting a pop-up that tells me I need to download Windows Vista Driver Optimizer.  It says it is a Microsoft Gold Certified Partner. Tells me it will help a lot of things, one of them crashes and I was told that my hard drive might be getting ready to crash, faster windows performance, increased computer stability and performance, etc.  Should I download this and see if it helps any of my problems?  I have an older computer, running Vista, AMD Athlon 64 Pro 3500+, 2.21 GHz, 2:00 GB,
    32-bit operating system. My computer has gotten slower.  I have Microsoft Essentials anti-virus and ad-aware malware.  Also, I have been trying to do backups to an external hard drive (Seagate) and it tells me my backups fail.  Any insight is much appreciated as I know squat about computers, other than email and surf the web.  I don't understand a lot of the techie stuff. I have run virus scan and malware, shows up clean.


    Allan

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    Re: Keep getting pop-ups about installing a Windows Vista Driver
    « Reply #1 on: October 05, 2015, 02:55:12 PM »
    You have a malware infection.

    Please follow the instructions in the following link and post your logs in the thread you create (NOT in this thread):
    http://www.computerhope.com/forum/index.php/topic,46313.0.html

    debby

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      Re: Keep getting pop-ups about installing a Windows Vista Driver
      « Reply #2 on: October 05, 2015, 03:31:02 PM »
      Thanks Allan, I will do that shortly.  But one thing, and I told you I wasn't techie, what do you mean you said post it but not in this thread?  And then when I went to the directions, it says not to bump your thread.  What does that mean? Not post it here? I told you I was computer stupid, but obviously I am stupid.  Thanks again for your help.

      debby

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        Re: Keep getting pop-ups about installing a Windows Vista Driver
        « Reply #3 on: October 05, 2015, 03:44:08 PM »
        Allan, I think I understand now after reading through more of the instructions. I have Slim Cleaner Plus on my computer, should I use that, uninstall it and do CClean Slim, or are they the same thing?

        Allan

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        Re: Keep getting pop-ups about installing a Windows Vista Driver
        « Reply #4 on: October 05, 2015, 03:49:34 PM »
        Just follow all of the instructions in the link I posted. I'll make life easier for you and move this thread to the malware forum - you can post the results of the scans in this thread. If the instructions say to use ccleaner, please use ccleaner. Don't worry about uninstalling anything right now.

        From this point forward any questions you have will be answered only by our malware specialist.

        debby

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          Re: Keep getting pop-ups about installing a Windows Vista Driver
          « Reply #5 on: October 05, 2015, 05:44:20 PM »
          # AdwCleaner v5.010 - Logfile created 05/10/2015 at 19:35:52
          # Updated 04/10/2015 by Xplode
          # Database : 2015-10-05.3 [Server]
          # Operating system : Windows Vista (TM) Home Basic Service Pack 2 (x86)
          # Username : debby - ATHLN64
          # Running from : C:\Users\debby\Downloads\adwcleaner_5.010.exe
          # Option : Cleaning
          # Support : http://toolslib.net/forum

          ***** [ Services ] *****

          [-] Service Deleted : swdumon

          ***** [ Folders ] *****

          [-] Folder Deleted : C:\Program Files\globalUpdate
          [-] Folder Deleted : C:\Program Files\slimcleaner plus
          [-] Folder Deleted : C:\Program Files\slimservice
          [-] Folder Deleted : C:\ProgramData\slimware utilities inc
          [-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\slimcleaner plus
          [-] Folder Deleted : C:\Users\debby\AppData\Local\globalUpdate
          [-] Folder Deleted : C:\Users\debby\AppData\Local\slimware utilities inc

          ***** [ Files ] *****

          [-] File Deleted : C:\Users\Public\Desktop\slimcleaner plus.lnk
          [-] File Deleted : C:\Windows\system32\drivers\swdumon.sys

          ***** [ DLLs ] *****


          ***** [ Shortcuts ] *****


          ***** [ Scheduled tasks ] *****

          [-] Task Deleted : LaunchSignup

          ***** [ Registry ] *****

          [-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
          [-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
          [-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A07E5BFF-B16C-4ABA-A30F-514213A945E6}
          [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
          [-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
          [-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{A2D733A7-73B0-4C6B-B0C7-06A432950B66}
          [-] Key Deleted : HKCU\Software\GlobalUpdate
          [-] Key Deleted : HKCU\Software\SlimWare Utilities Inc
          [-] Key Deleted : HKLM\SOFTWARE\GlobalUpdate
          [-] Key Deleted : HKLM\SOFTWARE\SlimWare Utilities Inc
          [-] Key Deleted : HKLM\SOFTWARE\SLIMWARE UTILITIES, INC.
          [-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{90120000-00B0-0409-0000-0000000FF1CE}
          [-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\MyPC Backup
          [-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{90120000-00B0-0409-0000-0000000FF1CE}

          ***** [ Web browsers ] *****


          *************************

          :: Winsock settings cleared

          ########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [2433 bytes] ##########

          debby

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            Re: Keep getting pop-ups about installing a Windows Vista Driver
            « Reply #6 on: October 05, 2015, 06:36:04 PM »
            Malwarebytes Anti-Malware 2.1.8.1057

            Improvements:
            •   License key is now displayed on the My Account screen
            •   Remaining subscription duration now displayed on My Account screen
            •   Implemented other licensing improvements to clarify license status
            •   Enhanced protection capabilities of Malwarebytes Anti-Malware Web Protection
            •   Numerous enhancements to prepare for full compatibility with Windows 10
            •   Enhanced Malwarebytes Chameleon's ability to fully restore Malwarebytes functionality when affected by a malware infection
            •   Updated data collection techniques to improve malware research and analysis
            •   Removed "Exclude" button on Website Blocked notification to reduce inadvertent allowing of malicious sites
            •   Updated button text on Malware Detected and Non-Malware Detected notifications to clarify meaning
            •   Added enhanced support for High DPI displays
            •   Enabled the Malwarebytes Anti-Malware Free version to receive incremental database updates
            •   Added appropriate copyright notices and license statements for all third-party open source software
            •   Corrected translation errors for core non-English languages (German, French, Spanish, Italian, Dutch, Portuguese, Brazilian Portuguese, Russian and Polish)
            •   Added support for Chinese Traditional, which is provided as a convenience for our users by a community volunteer and is not an officially supported language
            •   Several improvements to malware detection and remediation capabilities

            Issues Fixed:
            •   Reverted the temporary change in v.2.1.6 that disabled checking for updates prior to scheduled scans
            •   Fixed SDK Database load errors for error code 2 and 1812
            •   Removed obsolete "Terminate program when no threats are found" setting since scans now run from the tray application
            •   Fixed several crashes that could occur during scan and quarantine operations
            •   Fixed crash that occurred when clicking the Clear Policies link on Access Policies screen
            •   Fixed issue where "Show notification after successful update" setting was not properly retained during upgrade from v.2.1.4 to v.2.1.6
            •   Fixed issue where "Close notification" setting was not retained during upgrade from v. 2.1.4 to v.2.1.6 if the user had changed that setting back to 7 seconds after installing v.2.1.4
            •   Fixed issue on the Quarantine screen where unselecting a quarantined item disabled the Delete and Restore buttons
            •   Fixed issue where incorrect program version was listed in the scan logs
            •   Disabled option to specify rootkit scanning as part of a Hyper scan
            •   Fixed issue in Windows 10 Tech Preview and Windows 8.1 where Malwarebytes Anti-Malware was unable to start in certain cases after self-protection was turned on
            •   Fixed issue where Malwarebytes Chameleon did not load properly on Windows XP SP3 in certain conditions
            •   Fixed issue which prevented Malwarebytes Anti-Malware v.2.1.4 (and higher) from upgrading over certain Malwarebytes Anti-Malware v.1.75 consumer builds

            debby

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              Re: Keep getting pop-ups about installing a Windows Vista Driver
              « Reply #7 on: October 05, 2015, 06:45:29 PM »
               Results of screen317's Security Check version 1.009 
               Windows Vista Service Pack 2 x86 (UAC is enabled) 
               Internet Explorer 9 
               Internet Explorer 8 
              ``````````````Antivirus/Firewall Check:``````````````[/u]
               Windows Firewall Enabled! 
              Microsoft Security Essentials   
               Antivirus up to date! 
              `````````Anti-malware/Other Utilities Check:`````````[/u]
               CCleaner     
               SlimCleaner Plus   
               Java 8 Update 60 
               Adobe Reader 10.1.15 Adobe Reader out of Date! 
              ````````Process Check: objlist.exe by Laurent````````[/u] 
               Microsoft Security Essentials MSMpEng.exe
               Microsoft Security Essentials msseces.exe
              `````````````````System Health check`````````````````[/u]
               Total Fragmentation on Drive C: 0 %
              ````````````````````End of Log``````````````````````[/u]

              Allan

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              Re: Keep getting pop-ups about installing a Windows Vista Driver
              « Reply #8 on: October 06, 2015, 06:05:41 AM »
              I told you I moved the thread for you but you started a new thread anyway. Okay, I've merged the two threads. Please don't do anything further until our malware specialist responds.

              SuperDave

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              Re: Keep getting pop-ups about installing a Windows Vista Driver
              « Reply #9 on: October 06, 2015, 04:18:22 PM »
              Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

              1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
              2. The fixes are specific to your problem and should only be used for this issue on this machine.
              3. If you don't know or understand something, please don't hesitate to ask.
              4. Please DO NOT run any other tools or scans while I am helping you.
              5. It is important that you reply to this thread. Do not start a new topic.
              6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
              7. Absence of symptoms does not mean that everything is clear.

              If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
              *************************************************************************
              You should uninstall IE 8.
              *********************************************
              Please run the MBAM scan and post the log.
              *************************************************
              Please download Junkware Removal Tool to your desktop.

              •Warning! Once the scan is complete JRT will shut down your browser with NO warning.

              •Shut down your protection software now to avoid potential conflicts.

              •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

              •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

              •The tool will open and start scanning your system.

              •Please be patient as this can take a while to complete depending on your system's specifications.

              •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

              •Copy and Paste the JRT.txt log into your next message.
              Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

              debby

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                Re: Keep getting pop-ups about installing a Windows Vista Driver
                « Reply #10 on: October 06, 2015, 05:31:22 PM »
                If I uninstall IE8, then how do I use the web to download the Junkware Removal Tool?  Also, how do I give you the MBAM log? I ran it, thought I posted it, but evidently not.  I followed the instructions of where to find it on my computer, and every time a window came up telling me not found, try a different path, or something like that.  I tried two ways to pull up the MBAM log, not able to do it.  Oh, and by the way, SuperDave, you have helped me many times in the past.  You've gotten me back together and I think SuperDave is a great name for you!  Also, I can access the internet, no problem.

                debby

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                  Re: Keep getting pop-ups about installing a Windows Vista Driver
                  « Reply #11 on: October 06, 2015, 06:21:44 PM »
                  Wait a minute, I have IE9.  Do I uninstall that????

                  SuperDave

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                  Re: Keep getting pop-ups about installing a Windows Vista Driver
                  « Reply #12 on: October 07, 2015, 01:06:23 PM »
                  You currently have IE 8 and IE 9 on your computer. There is no need to keep IE8 because it is replaced by IE9
                  You can run MBAM again and see if you can find the log or you can do a search for *.txt. Make sure you use the wildcard star dot.
                  Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

                  debby

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                    Re: Keep getting pop-ups about installing a Windows Vista Driver
                    « Reply #13 on: October 08, 2015, 03:55:36 PM »
                    Dave, Please don't give up on me yet! I'm sorry I haven't gotten back to you yet as I've been sick.  I'm in remission from pancreatic cancer and the surgery I had leaves your body unpredictable.  I am feeling a little better and will try to work on this tomorrow.  But first of all, where do I go to find IE 8 to uninstall it?  What's wildcard star dot.?  (Again, I told you I know nothing about the workings of a computer!)  Thanks - hopefully I'll be back with you shortly.

                    debby

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                      Re: Keep getting pop-ups about installing a Windows Vista Driver
                      « Reply #14 on: October 09, 2015, 03:23:08 PM »
                      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                      Junkware Removal Tool (JRT) by Malwarebytes
                      Version: 7.6.4 (09.28.2015:1)
                      OS: Windows Vista (TM) Home Basic x86
                      Ran by debby on Fri 10/09/2015 at 17:19:28.56
                      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




                      ~~~ Services

                      Successfully deleted: [Service] slimservice [Reboot required]



                      ~~~ Tasks

                      Successfully deleted: [Task] C:\Windows\System32\tasks\SlimCleaner Plus (Scheduled Scan - debby)
                      Successfully deleted: [Task] C:\Windows\Tasks\SlimCleaner Plus (Scheduled Scan - debby).job



                      ~~~ Registry Values

                      Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\\slimcleaner plus



                      ~~~ Registry Keys



                      ~~~ Files



                      ~~~ Folders

                      Successfully deleted: [Folder] C:\Users\debby\Appdata\Local\crashrpt
                      Successfully deleted: [Folder] C:\users\Public\Documents\downloaded installers





                      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
                      Scan was completed on Fri 10/09/2015 at 17:21:34.32
                      End of JRT log
                      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~