Keep getting pop-ups about installing a Windows Vista Driver

[debby]

Malwarebytes' Anti-Malware 1.44
Database version: 3677
Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

2/2/2010 10:08:40 AM
mbam-log-2010-02-02 (10-08-40).txt

Scan type: Quick Scan
Objects scanned: 99045
Time elapsed: 4 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

[debby]

I hope this is what you need Dave.  I have looked at EVERYTHING I can figure out how to look for IE 8 and I do not see it.  I did see IE 9, but no 8.  Also, on the Junkware Removal Tool, you click on where it tells you what you need to disable and how to do it.  Well, it didn't work...both pages I tried to open, for Malware and Microsoft Essentials, came up with blank page on the address bar at the top.  Just thought you'd like to know that.  Again, Thank you, Thank you, Thank you,

Debby

[SuperDave]

I'm sorry to hear about your illness.
You can uninstall IE8 by going to Control Panel, Programs and Features.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

[debby]

Okay, Dave, did the ESET scan.  When it finished, it came up no threats found.

ESETSmartInstaller@High as downloader log:
all ok
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# EOSSerial=de21705e003aea4caf11185893fa12ce
# end=init
# utc_time=2015-10-10 04:35:42
# local_time=2015-10-10 12:35:42 (-0500, Eastern Daylight Time)
# country="United States"
# osver=6.0.6002 NT Service Pack 2
Update Init
Update Download
Update Finalize
Updated modules version: 26174
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# EOSSerial=de21705e003aea4caf11185893fa12ce
# end=updated
# utc_time=2015-10-10 04:38:51
# local_time=2015-10-10 12:38:51 (-0500, Eastern Daylight Time)
# country="United States"
# osver=6.0.6002 NT Service Pack 2
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.7777
# api_version=3.1.1
# EOSSerial=de21705e003aea4caf11185893fa12ce
# engine=26174
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2015-10-10 06:28:00
# local_time=2015-10-10 02:28:00 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=6.0.6002 NT Service Pack 2
# compatibility_mode_1='Microsoft Security Essentials'
# compatibility_mode=5895 16777213 100 100 11039987 115683702 0 0
# scanned=248703
# found=0
# cleaned=0
# scan_time=6548

I did go onto Programs and Features, no IE 8.  However, my husband was talking to a friend and told him I was trying to get my computer straightened out and described to him kinda (he's less techie smart than me) what's going on.  He told my husband that sometimes when you update a Service Pack, it will hide IE 8 in there.  He didn't tell him what to do after that as he is a computer guy but he gets "annoyed" when people ask questions about a computer, so he left it at that.  I don't know if that's why I don't see IE 8, but thought I'd tell you that.  Should I leave ESET on my computer or uninstall it?  Am I all cleaned up now? 

I tell you, you are GOOD SuperDave!  I do so much appreciate the help and the free time you've given me and gave me in the past.  Thank you so very much!  I'd be lost without you.  Hopefully, I will get a new computer after Christmas.  This one is certainly old and tired and way out of date!

[SuperDave]

The IE 8 is not a biggie. Don't worry about it. Let's do some clean up.

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
************************************************
This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create Registry backup
• Purge System Restore Points
• Re-set system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
**********************************************
I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

[debby]

Okay, I did all you told me to do.  I must have worse problems as everytime I try to do a backup, it tells me backup has failed.  I use a Seagate External Hard Drive.  Also, my Microsoft Essentials tells me my computer isn't protected, said I needed to scan it, I did, still the same thing.  When I clicked onto Slow Computer? It may not be Malware, the page would not open and a pop-up came up saying IE could not open as a problem with the program has occurred.  I also downloaded WOT and am going to print the Keeping Yourself Safe on the Web, just to have it handy.  Anything more you need from me or know why I can't run a backup?  Again, I so much appreciate and thank you for all your help.

[SuperDave]

What are you using for your backup?

[debby]

Seagate External Hard Drive for my backup.  Been using it for years, now all of a sudden it tells me my backups failed.  But the reason I said I might have to have it fixed is also because I use Windows Photo Gallery for my pictures and a few months ago, when I try to email a picture to someone, they get 13 of them and can't open any.  I don't really want to get rid of this yet, want to keep it running until after Christmas.  The family has just gotten so we exchange money, parents giving us more, mainly because they are quite elderly and can't get out and about much to shop.  Oh, and I ran a full scan with Microsoft Security Essentials and it is working fine now.  Oh yeah....I did look at my space on my computer, and sure enough I have more free space now!!!  That is so cool! How did that happen??? No, don't explain, I probably wouldn't understand it! We've been "talking" so much I thought I'd let you know I live in Virginia.  Finally getting cooler weather.  Don't know where you are but hope you're not in all that flood stuff.  Again, thank you so much for your time.  Wish I could pay you for as much as you've helped me.  Debby
 

[SuperDave]

....I did look at my space on my computer, and sure enough I have more free space now!!!  That is so cool! How did that happen???

Probably when you ran dishcleanup. I meant what program are you using to create your backup?

[debby]

Now I'm confused about what you are asking me.  I have a Seagate External Hard Drive, I plug it into my computer, it pops up and states it is Drive E, then says Run Backup, I click on what I want backed-up (like which files, folders, pictures, c, etc, and then I click Backup Now.  Then it tells me when it's finished.

[SuperDave]

Ok, that clears it up. Can you access the external hard drive?

[debby]

I've only accessed one time, a long time ago, to put some of my photos on my laptop, and some documents.  They didn't all go on there and I assumed it was because it was a different operating system.  I have Vista, laptop is Windows 7.  Back about six years ago, my computer guy (who no longer does computers) used it to do something with my computer.  Do you need me to get something off of it?

[SuperDave]

An external hard drive is exactly like a USB memory stick. Plug in your external hard drive and you should get a pop-up asking you what you want to do. If not, go to My Computer and look for the drive. If you can't see it there is something wrong with the drive or the USB ports.

[debby]

Okay.  When I went to My Computer, Drive E says Free-Agent Drive (E).  It tells me I have 190.0 GB Free Space.  Then Seagate has a Sync, where it syncs your files and folders, etc.  The last backup I did AFTER you helped me fix my computer did not fail, where it had been failing before that. To be perfectly honest, my computer guy at the time told me this was what I should get, but if my computer crashes, I wouldn't know what to do with the Seagate Manager other than plug it in and see what happens.  Told you, know extremely little about the workings of computers.  I've tried, but it's all too confusing to me.  Some people seem to "get it", some don't - that's me, the don't.  Although you have opened up a whole new world for me if I get an infection again.  I printed and saved all the info in a paper folder that I can pull it out and read what to do.  Thank you!  I'm loving that my computer is running better and also whatever we fixed, it also fixed my Windows Photo Gallery.  When I send an email picture from that program, it not longer sends 13 emails and my friends can actually open them now where they couldn''t before.
Debby

[SuperDave]

Ok, let's try something else. I'm not familiar with Seagate Manager. Try saving for example a bunch of your pictures to your external. Just select the pictures, right-click and select Save. Now right-click on your ext drive and select paste. Please let me know what happens. If you're able to save some to the ext. drive then we know that the drive is functioning properly.