BSOD - WINDOWS 10 - How do I fix it?

[jogaludi]

Hi guys,

I've start streaming on twitch about 2 months from now, and for that, I just bought a PC to get things done without any tipe of problem (that's what I thought when I bought it). The main problem here is that when I'm streaming "small games" like "Stardew Valley" or "Heartstone", the pc works just fine and I can stream for hours without interruption. But when I try to stream games like "Heroes of the Storm"; "H1Z1" or "GTA V" (All in max quality graphics), the pc crashes in 30 minutes with a BSOD WHEA_UNCORRECTABLE_ERROR or CLOCK_WATCHDOG_TIMEOUT.

Recently I found out about this WhoCrashed software, so just ahead I'll post some errors that it showed me latelly.

My computer specs:

Intel core I7 4790K
MB ASUS Z97M PLUS 1150
2 x 8GB 2400MHZ CORSAIR VENGEANCE
SSD 120 GB KINGSTON V300
HD SATA 1T SEAGATE
VGA NVIDIA GTX 960 4 GB DDR5 EVGA 2.0 ACX REF
COUGAR A500 500W 80PLUS BRONZE
COOLER CM BLIZZARD T2 (for the intel core)

I use OBS software for streaming

Does someone knows what can be happening with my pc?? I'm really frustated right now for having a great pc but unable to used it properly...

WhoCrashed reports:

On Thu 03/03/2016 23:26:41 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xCF)
Bugcheck code: 0x124 (0x0, 0xFFFFE000F3464028, 0xBE000000, 0x100110A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Tue 01/03/2016 01:04:06 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\022916-7312-01.dmp
This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xCF)
Bugcheck code: 0x124 (0x0, 0xFFFFE00122464028, 0xBE000000, 0x100110A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 22/02/2016 23:59:38 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\022216-5984-01.dmp
This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xCF)
Bugcheck code: 0x124 (0x0, 0xFFFFE00140C64028, 0xBE000000, 0x100110A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Thanks for your attention guys!!

[Allan]

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

[jogaludi]

==================================================
Dump File         : 030316-8046-01.dmp
Crash Time        : 03/03/2016 20:26:41
Bug Check String  :
Bug Check Code    : 0x00000124
Parameter 1       : 00000000`00000000
Parameter 2       : ffffe000`f3464028
Parameter 3       : 00000000`be000000
Parameter 4       : 00000000`0100110a
Caused By Driver  : hal.dll
Caused By Address : hal.dll+35f1f
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+142480
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\WINDOWS\Minidump\030316-8046-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 10586
Dump File Size    : 194.372
Dump File Time    : 03/03/2016 20:27:31
==================================================

==================================================
Dump File         : 022916-7312-01.dmp
Crash Time        : 29/02/2016 22:04:06
Bug Check String  :
Bug Check Code    : 0x00000124
Parameter 1       : 00000000`00000000
Parameter 2       : ffffe001`22464028
Parameter 3       : 00000000`be000000
Parameter 4       : 00000000`0100110a
Caused By Driver  : hal.dll
Caused By Address : hal.dll+35f1f
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+142480
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\WINDOWS\Minidump\022916-7312-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 10586
Dump File Size    : 194.932
Dump File Time    : 29/02/2016 22:04:47
==================================================

==================================================
Dump File         : 022216-5984-01.dmp
Crash Time        : 22/02/2016 20:59:38
Bug Check String  :
Bug Check Code    : 0x00000124
Parameter 1       : 00000000`00000000
Parameter 2       : ffffe001`40c64028
Parameter 3       : 00000000`be000000
Parameter 4       : 00000000`0100110a
Caused By Driver  : hal.dll
Caused By Address : hal.dll+35f1f
File Description  :
Product Name      :
Company           :
File Version      :
Processor         : x64
Crash Address     : ntoskrnl.exe+141f80
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\WINDOWS\Minidump\022216-5984-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 10586
Dump File Size    : 189.236
Dump File Time    : 22/02/2016 21:00:07
==================================================

[Allan]

This is typically a hardware issue and the bsod's are not indicating which piece of hw is causing the problem.

1) Please look in device manager. Are there any yellow or red symbols?

2) Have you recently added or changed any hardware?


3) Have you recently (before the bsod's started) updated any drivers? If not, try downloading and installing the latest driver for your display adapter (get the driver from the website of your display adapter manufacturer).

The fact that you are using a SSD may be a contributing factor. There have been all sorts of funny issues with SSD's.

[jogaludi]

Allan, first of all, thank you very much for your answers!!

1) Please look in device manager. Are there any yellow or red symbols?
I've checked and everything seems okay, no yellow or red symbol at all

2) Have you recently added or changed any hardware?
I've built the PC from the zero, so all the hardware pieces were putted together.. The only hardwares that got when I start using the PC were my razer naga mouse, reddragon keyboard and my logitec C920 webcam... So I don't know what hardware could done that

3) Have you recently (before the bsod's started) updated any drivers? If not, try downloading and installing the latest driver for your display adapter (get the driver from the website of your display adapter manufacturer).

My PC is from Feb/16 so all drivers should be updated, I've sent my PC to the store that I bought and the guys installed a ssd driver and they said that this would resolve the problem (witch didn't), they made some test like FurMark, Speccy and Memtest for hours and they didn't found anything.. I don't know what to do...

They are saying that the problem can be on the I7 and I should replace this one for a new one. But before I do that, I was hopping to be sure about the problem being a driver thing or a physical problem of some hardware

What do you think?

[Allan]

If this computer was custom built for you locally, I suggest you return it. If you built it yourself, I can't help you further - too many unknowns. Sorry.