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Author Topic: I did the recommended scans after having problems in my laptop.  (Read 2618 times)

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    Topic Starter


    • Experience: Beginner
    • OS: Windows 7
    I installed a new RAM in the empty slot in my laptop, upgrading it from 1GB to 3 GB.
    The list of problems: Before showing showing the manufacturer logo, the screen was blank for some time. The startup became slower, after it started up(after the welcome screen) the screen was blank for some time and it was slower to load the icons and 2-3 programs.
    My Opera browser started to crash, it went unresponsive after some time(windows did not say it did not respond). After closing opera, it said that I did not have privileges rights to open it.
    Also, the internet did not work well at all(well that happened after I installed steam). It worked for some time(some second of sometimes some KBs in single digits) and then went to 0 and then being in b/w some bps and 0.
    Also, it gives low speed especially when I download something from gamejolt.com
    I did not install anything from any untrusted source before anything happened. I did download crack for idm from torrents when I thought that it could help with the low speed. It did not, what happened was that it downloaded something at 40-50KBps for sometimes and then dropped to 0, I had to open the download link again and again to resume it from where it left to finally download 1 game in a whole day.

    My laptop is 8 years old, I ran win 7 on 1 GB RAM, which I think is the reason for it being slow a lot of times but it is even slow when I do absolutely nothing at all, and the RAM has sped it up a bit.
    Also, i started using this laptop a year ago( it was not with me for 2-3 years) since then the free space of C: drive always becomes less after a reboot(After running CCleaner it was 1.4 GB and after reboot it was 0.97 GB.

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    « Last Edit: March 14, 2016, 07:04:59 AM by sidtep »


      Topic Starter


      • Experience: Beginner
      • OS: Windows 7
      Re: I did the recommended scans after having problems in my laptop.
      « Reply #1 on: March 14, 2016, 06:30:30 AM »
      more attachments, only allowed to do 4 at once

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        Topic Starter


        • Experience: Beginner
        • OS: Windows 7
        Re: I did the recommended scans after having problems in my laptop.
        « Reply #2 on: March 14, 2016, 06:59:24 AM »
        I want to submit more malwarebytes scans I did in october last year.

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        • Malware Removal Specialist

        • Genius
        • Thanked: 996
        • Certifications: List
        • Experience: Expert
        • OS: Windows 8
        Re: I did the recommended scans after having problems in my laptop.
        « Reply #3 on: March 14, 2016, 12:24:37 PM »
        Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

        1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
        2. The fixes are specific to your problem and should only be used for this issue on this machine.
        3. If you don't know or understand something, please don't hesitate to ask.
        4. Please DO NOT run any other tools or scans while I am helping you.
        5. It is important that you reply to this thread. Do not start a new topic.
        6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
        7. Absence of symptoms does not mean that everything is clear.

        If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
        Did your problems start after you changed the RAM?

        Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)

        Please download Junkware Removal Tool to your desktop.

        Warning! Once the scan is complete JRT will shut down your browser with NO warning.

        Shut down your protection software now to avoid potential conflicts.

        •Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

        •Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

        •The tool will open and start scanning your system.

        •Please be patient as this can take a while to complete depending on your system's specifications.

        •On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

        •Copy and Paste the JRT.txt log into your next message.
        Update Your Java (JRE)

        Old versions of Java have vulnerabilities that malware can use to infect your system.

        First Verify your Java Version

        If there are any other version(s) installed then update now.

        Get the new version (if needed)

        If your version is out of date install the newest version of the Sun Java Runtime Environment.

        Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

        Be sure to close ALL open web browsers before starting the installation.

        Remove any old versions

        1. Download JavaRa and unzip the file to your Desktop.
        2. Open JavaRA.exe and choose Remove Older Versions
        3. Once complete exit JavaRA.

        Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
        Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender